My desktop stopped working one day and I didn't know anyone who could diagnose what's wrong with it or repair it in Torrance. I needed it for my work. Then I found this Yelp review that talking about this store repair man consulted/discussed with the customer about the customer's computer. I thought "that's it! That's what I wanted!" I brought my computer to the store. Tony-san the owner of the store was considerate, knowledgeable, experienced with computer repairing and what is more...he was fare to the customers and professional. I felt beyond satisfied...it is like more impressive. Thank you very much Tony-san! I recommend you to several of my friends. They'll come to see you when they need your help with their computer. Highly recommended! read more

English review first. Japanese version follows below. 日本語版は英語レビューの下にあります。 I am writing this review with great disappointment, as I had been a customer for approximately six years and would like to share my personal experience. I had relied on this business not only for my personal computers, but also for computers used at a company where I previously worked. Because of that, I trusted the owner and continued to use his services for many years. I am not an IT enthusiast, nor am I a gamer. I use my computer mainly for everyday tasks such as email, internet browsing, Word, and Excel. When it became necessary to replace my computer, I was recommended an older Mac running Linux Mint. During our discussions, I repeatedly heard negative comments about Microsoft and Apple, while Linux Mint was strongly promoted. However, I felt that more emphasis was placed on the advantages of Linux Mint than on understanding my actual needs and intended use. The following day, I spoke with the owner and told him that I intended to purchase the computer. During that conversation, I was informed for the first time that the screen had a yellow tint. Because of that, I said that I wanted to see the computer in person before making a final decision. However, when I arrived at the store, my data had already been transferred to the computer. Since I do not have a technical background, I felt uncomfortable deciding not to purchase a computer that already contained my personal data, so I went ahead with the purchase. After I started using the computer, I experienced several issues: * Frequent internet connection problems * A keyboard that did not function properly * Excessive heat from the computer (it became noticeably hot within about 10 minutes of startup, even when no applications were being used) When I reported the overheating issue, I was told that it was normal for the computer to get hot. When I explained that the keyboard was not functioning properly, I was told that the keyboard was "working." However, I did not consider the computer to be functioning normally for regular use. In addition, many files in my Documents folder were missing after the data transfer. I was told that the cause was the failure of my original computer. However, other data was transferred successfully, and as a result, I lost many document files from my Documents folder. The owner ultimately accepted the return of the computer. However, the data transfer fee became another point of disappointment. I was initially told that the fee would be reduced to $40 because I had been a long-time customer. After I returned the computer, I was charged $75 and told that the discount had only applied if I purchased the computer. What disappointed me most was not the computer itself, but the way the situation was handled afterward. Problems and mistakes can happen in any business. However, I did not feel that this situation was handled in a sincere or customer-focused manner. As someone who had trusted and used this business for many years, the experience was extremely disappointing. If you are considering purchasing a used computer, I strongly recommend carefully checking its condition and functionality before making a final decision. 約6年間お世話になってきたため、このようなレビューを書くことは大変残念ですが、私自身の経験を共有したいと思います。 個人用PCだけでなく、以前勤務していた会社で使用していたPCについても依頼したことがあり、信頼して長年利用していました。 私はITオタクでもなく、ゲームをするわけでもなく、主にメール、インターネット、ワードやエクセルなど一般的な用途でPCを利用しています。 今回、PCの買い替えが必要となり、店主から古いMacにLinux MintをインストールしたPCを勧められました。 商談中はMicrosoftやAppleについて否定的な説明を繰り返し受ける一方で、Linux Mintを強く勧められました。 しかし、私自身の利用目的や用途についての確認よりも、Linux Mint の利点の説明に重点が置かれているように感じました。 また、翌日、電話で購入の意思を伝えた後で、画面が黄色く変色していることを知らされました。 そのため、「実物を見てから最終的に購入するかどうかを決めたい」と伝えました。 ところが、お店へ行くと既に私のデータが移行されていました。 私は技術的な知識がないため、既に私の個人データが移行されてしまっている以上、そのPCを購入しないことに抵抗を感じ、そのまま購入しました。 その後使用を始めると、 ・インターネット接続が頻繁に切れる ・キーボードが正常に機能しない ・本体が非常に熱くなる（PCを立ち上げて全く使用していない状態にもかかわらず10分後に発熱） といった問題が発生しました。 本体の発熱症状について伝えた際には、「熱くなるのは普通」と説明されました。 また、キーボードについても、「正常に機能していない」と伝えましたが、「作動している」と説明されました。 しかし私としては、正常に使用できる状態とは感じられませんでした。 また、データ移行後にDocumentsフォルダ内の多くのファイルが失われていました。 店主からは元のPCの故障が原因と説明を受けましたが、他のデータは正常に移行されており、結果としてDocumentsフォルダ内の多くの文書ファイルを失うことになりました。 最終的に返品には応じてもらえましたが、データ移行料金については、当初「長年お世話になっているので40ドルでよい」と説明を受けていたにもかかわらず、返品後は「PCを購入することが前提だから」と75ドル請求されました。 私が最も残念に感じたのは、PCそのものの問題ではなく、その後の対応です。 失敗やトラブルは誰にでもあると思います。 しかし今回の一連のやり取りでは誠実な対応を感じることができず、長年利用してきた顧客として非常に残念でした。 中古PCを購入される場合は、購入前に実際の状態や動作状況を十分確認されることをお勧めします。 read more

*My computer: HP 2016 Desktop (became brand new computer performance) *Hard Disk: HD 1TB (HD had failure status, then changed to a SSD512GB) *OS: Windows 10 (became Win11) *Problem: Slow performance, then became a black screen, then had recovering problem due to inferior HD (partially broken) After a long vacation, my computer briefly worked, but then suddenly the screen turned black, leaving me with only the option of recovery. However, no matter how many times I tried to recover it, it didn't work. I reluctantly attempted to use the recovery USB I had downloaded earlier, but it still didn't succeed. Finally, on the second attempt, I was able to recover it. During the device check, it was revealed that there was a problem with the hard disk, and even if I managed to recover it, there was a possibility it would fail again soon. So, I Googled and searched for a Japanese computer technician. Eventually, I found Tony. After speaking with him on the phone, I felt he was very honest & friendly, and I decided to ask for his help. Throughout the process, he was very thorough, and he even pointed out common mistakes that a novice might make, such as unnecessary software and tasks that weren't needed. Since I had an 8-year-old computer and only wanted to use it for a few more years, I requested minimal work (he also recommended this way.) However, he did a fantastic job; he even cleaned my computer. He changed the HDD in my desktop and since he opened up my desktop cover, he also cleaned all other inside parts after he changed the Drive. When I picked it up, both the exterior and interior were very clean, and the desktop was running smoothly. His all works were very impressive, I was truly grateful for his help and completely satisfied. The initial diagnostic is free of charge, and his recommendation as well as his pricing were very reasonable, so I highly recommend him. read more

I have been to Tony's three times now and each time he was pleasant, honest and reasonable for the prices he charged. If there is a less expensive option to fix something, he will tell you. I had a hard drive die, a mother board fan that died and a virus issue. I felt helped and that I was in good hands after all three of these visits with Tony. I just don't know how he makes money. He is Japanese and his accent is thick but once we got over the language barrier, he was good to communicate with. read more

Was very helpful and kind and didn't even charge me. 100% would recommend if you need any computer help !

Tony is awesome. Came in and we discussed my problem. Tested my hard drive for me and gave me a solution for my problem. Was up front and honest ad recommended a solution I could do myself and saved hundreds of dollars on labor. Thanks Tony, will be my go to for all computer related problem. read more

I have use Tony for the past 10 years for all my business and personal computers. He is honest and transparent, will let you know whether it is worth the money to fix it or buy a new one. read more

My PC was really slow and I was looking for the place who can fix computer and I found this place . He called me explain that I don't need to change hard drive and pick up tomorrow. When I picked up my pc , he said he performed a data recovery on my pc without telling me beforehand. Then I asked him where's my Microsoft Office and he turned the blame around on me because he had deleted my software during the unauthorized service to have this done. His response was very rude in nature when I asked how can I get Microsoft office on my pc again and he said if you want me to do it I can do it for more money for him to install it. Rudely again saying, so I told him I had done other store before just paid $50. And he said that ok then go other store !!!! Tricky business tactics... I wasn't have to pay him$130 for fix my PC and pay Microsoft download for $140. read more

Whenever I have an issue with my computer, I will go to Tony's! He is the most skilled and kindest tech expert. And he always explains what is the problem. Thank you, Tony San! read more