The food was good but the service and friendliness of the staff is horrendous. We arrived around 7:30 but the place doesn't close until 10. Most of the floors were mopped and chairs placed on the tables as if they were closing soon. We waited behind a party of 5 to be seated and they mentioned they have been waiting awhile. When the hostess (Natalie) finally Came she was in the middle of eating and you could tell she was bothered by needing to do her job. We were seated at a table then told me needed to more because the waitress was off soon and didn't want a table. Once we got our food, we were told by our waitress that she was off soon so if we wouldn't mind hurrying up. Seriously?!? read more

The restaurant wasn't very busy despite it being a Saturday night, looking particularly empty in all the open space. Service was particularly slow tonight, which I didn't understand since it wasn't busy. The onion loaf was slightly undercooked and VERY greasy this time. The server did keep up with drinks but we were on our second glasses of soda by the time food arrived. The baby back ribs were awesome, falling off the bone. The broccoli is always perfectly cooked, tender but still green. I love the loaded mashed potatoes. Others had the Caesar Salad, Chicken Alfredo and the Filet & Baby Back combos. Everyone was pleased. I understand the servers wanting a cash tip on a large bill but I found it slightly insulting to be asked for that, by the person receiving it, when presented with the bill. A sign when you enter would be better. We don't often carry cash so that didn't happen tonight. read more

See all

Dump, waited to be seated, then was seated at a dirty table by an unfriendly employee who clearly did not want to be there. No issues ordering or getting food. Food came quickly and was as expected. Refills were nonexistent, we asked for a desert menu twice and finally got it, but server disappeared for 10 minutes. When we got to order we were told kitchen was closed. Why bother playing games with the menu if that was the case. We did come in at 7:50, 40 minutes before kitchen closed and hour and 10 before doors closed so we totally understand the employees just wanted to go home. Others came in after us and left before us. They obviously had better servers. The view is totally awesome if you can get seated outside or by a window. However, the Mississippi River bugs were plentiful. All in all our lunch at Arby's was more enjoyable. read more

Tony Roma's - Kids grill cheese - Barbeque Near Me - Dubuque, Iowa

See all

Been coming here since they opened. Always been a great place. Love the ribs. Unfortunately the last few times have seen things slipping. This time we were seated but no server came after 25 minutes. We left informed the host who said no problem. OK. Fine by me. read more

No host to seat us. Waited several minutes till someone acknowledged us, and then went to find a host (rather than seat us herself). Prompt service after that. Split a rack of ribs. Yummy, but barely warm. Cole slaw was delish. Great fries, but again barely warm. Best BBQ sauce. read more

Worst experience. The restaurant was bit crowded bus hostess says there's a 20 minute wait so we went to the bar and had drinks and ordered food. We noticed the bartender was busy took her 20 minutes to get our food and drinks order in. The restaurant had plenty of seating just short staff? Regardless the food arrived after 40 minutes. Then hostess said booth is available. If was available the whole time we were there. We had to bring our food and drinks to booth ourselves. Worst part bartender made us pay the bill at the bar.what if we wanted additional drinks or food? Never checked on us after we went to booth. read more

We made a reservation for 9, at 5:00pm. At 5:30 I had to ask for a server. The place was mostly empty of customers. It took a bit before someone showed up. It took 10 minutes to get 6 waters and a tea. Even longer for 2 beers and a jack and coke. At that time the server asked if we had time to look at the menu. It's now 6:10 and we have received 1 salad, 1 cup of soup and one appetizer. There are multiple empty tables in several areas of the restaurant. 6:25 and the first tray of food has arrived. 6:28 and all food has arrived. We were done eating by 6:38. 2 people thought their food was decent, 3 were kids, and everyone else was mediocre to blah. I would never eat here again, even if the food was free. Not sure who the server was but it was a young guy with glasses and collar length black hair. read more

Went for lunch in the recommendation of a local. Never again. Decided to go light. Ordered the roast beef flatbread and Caesar salad to split. Flatbread was not a good choice. Bread itself was hard and over cooked. Basically, cardboard. Toppings were adequate but cheese was barely melted. We ate it but would never order again. Caesar salad was split into two portions. Lettuce was hard and brown in the ends. Large boney pieces made up most of the pieces. Dressing was fine. Croutons overwhelmed the bowls. Server was a nice young man who you could tell had taken some heat from the kitchen performance. He was friendly and attentive. Restaurant itself overlooks the river. Would not return for another meal. read more

Food wasn't great, very slow. Took 15 mins for our server to talk to us about drinks. Sat down and waited for 30 to just get our appatizer.

OK let's start with making a reservation for New Years Eve weeks in advanced, nothing out of the ordinary was said at the time about the restaurant. Upon arriving for what should have been a See food, Steak house we find what could only be described as a wide open Applebees. Then we find out we get seated in a booth style seating like the old time shakes pizza house. The next thing we find out is there is no drink from the bar like a nice bottle of wine or a cocktail because the new owners decided to keep things going with soda instead of having a steak house ready for business. When I wanted to take my lovely women out for a nice sit down quiet meal for the new year it turned out to be nothing but one disappointment after another. read more

Haley did an amazing job at our table. very class service that was fast and an amazing memory

Good food and friendly service. I haven't had a bad meal here ever. Location is great-lovely view of the river! read more

The service was trash had to ask for drinks refill they left our app plate on the table The whole time do not order the cajun seafood pasta it is trash ribs were good read more

Ate here recently with my fiancé to celebrate our engagement. Came with a $50 gift card we had saved too, which was the reason we wanted to try this place. Was told after dining and trying to pay that the machines won't accept any gift cards anymore. Out $50 for no reason, with no explanation other than to try the card at a different location, which feels like should be illegal. Was also given the advice that we could leave a review, so here we are. Will never come back here. read more

Had their Baby Original Ribs and they were great! Very nice restaurant, atmosphere, food, wait staff - you should definitely dine here.

The food was terrible, drinks were weak and not good at all. Will not return. The worst salmon I've ever had. Quite pricey also. read more

I walked in to Tony romas about 5- I asked the worker were they closed she responded "no " and walked away w what looked like a manager from grand harbor ( neither Of them asked if I needed assistance) awaited another 3 minutes for someone to come over and even greet or seat me. Upon the worker coming over she wasn't friendly she seated me . I was finally greeted by a new server who also wasn't full of enthusiasm good customer service or clean style appearance . My flatbread was crunchy food was extremely mediocre . This place has def decreased in overall value would not recommend . read more

Went for happy hour. The drink specials were good, and I enjoyed the potato soup and chicken bites. It was filling enough for dinner. The service was very attentive. The only reason I'm giving 4 instead of 5 stars is there was confusion among the servers as to what the happy hour deals were. Also they say 1/2 price apps, but then it's really includes only three of them. read more

A couple of months ago my family and I are here we were less than thrilled. My review got the attention of the managers and I received an opportunity to try them again. This time was much better. Our server Savannah was friendly and attentive while she waited on us and several other customers. The food was delicious and we'll prepared and seasoned. I don't often order steak but this was fabulous. Perfect med rare. The last time I was there my review was hopeful that they could do better and this time they proved me right that the last time was just a bad night. Great recovery read more

Server was very nice and experience started well. Cold beer tasted good but that was about it. 40 minutes for food and received way over cooked chicken breast plus an over cooked burger (while restaurant was not nearly busy to warrant that long of food service). Also, our kids received silverware in a wrapped bag but no napkins. I suggest you throw a napkin in the bag in the future. Plus, they had crayons behind the host desk but did not offer to our kids. All in all, this was a poor lunch experience. Manager did take the chicken off our bill. But I do not recommend this restaurant for food and only for cold drinks. read more

It was pretty mediocre. Nothing any of us had was great. It wasn't bad. It just wasn't anything to be excited about. The steaks were barely half an inch and very fatty. The short ribs were cooked with the membrane on. They tasted okay but I expected better than okay, especially for that price. The vegetables were so overcooked I couldn't even guess which were zucchini, squash, or carrots. They were just watery mush. The hamburger was dry. I guess if you were staying at the hotel, it's good enough but I wouldn't drive down to it on purpose again. For what we got, every dish was $5-$10 overpriced. On the other hand, our server, Chris, was very patient and attentive without being intrusive. Every single request was met perfectly with a smile. He was very good and deserves a better restaurant. I'd recommend him to any of the local 4 stars! read more

Their food was very good and servers were very nice. It was very convenient for guest in hotel too. read more

Tony Roma's - Rib-eye sweet potato chips - Barbeque Near Me - Dubuque, Iowa

See all

Waited 10 minutes before anyone came to greet us and then 5 minutes for hostess to walk in circles and then finally ask how many. We were seated in the back of the place and the heater was on full blast and it was like 90 degrees while it is 81 degrees outside. No one came to the table we waited another 20 minutes and finally walked out. DO NOT GO HERE if you value time or service. The worst place ever! If I could give zero stars I would. read more

I went to Tony Roma's for dinner and breakfast the next morning while staying at the hotel right there for my cousins wedding. Courtney was a very courteous and good waitress. The burger with boursen cheese was very good. The Sunday buffet was also very good the next day too. If I ever come back to this area I will come to this restaurant again. read more

They had Guinness but the bar was sticky. The bartender was ok even though she didn't wipe down the bar even after I said it was sticky. Only ordered appetizers and they were weak at best. Mehhhh I'm gonna pass next time. Nothing there made me want to come back again. read more

This will be the 5th time going here and we like to sit out on the patio and enjoy the river and scenery. Just had a ny strip steak and sweet potato fries. These are the best sweet potato fries I've ever had and I order them a lot from different places. Steak was good and flavorful. Waiter was attentive and had refills when not asked. I will definitely be returning in the future read more

Yeah that sucked just left from a milestone bday celebration and asked for a glass of wine and waitress wasn't sure she could get I because bar was being cleaned. Twice. Last request I asked when bar is open she said just depends when they get done cleaning, cagey way to think they're above and beyond for extra tip. No thanks. read more

The bartender here sucks; she has zero personality and can't even manage small talk, and the food is extremely mediocre.

Food was perfect, service was well done even on a busy night, ambiance was full of great viewing of the Mississippi River. I have rarely disappointed at Tony's. read more

Awful, nothing went well. Bartender was poor. Hostess tried to seat our party of 5 at a table for two. All four steaks were over done. 2 dinners returned to kitchen. One steak came back raw and had to go back a second time. They ran out of baked potatoes. Ordered a bottle of wine off the menu. Didn't have it. Manager had very poor people skills. Avoid. Serious issues here. read more

If only I could give a zero. Ordered pizza. Told 25 min. Came back in 45 min with 3 hungry young children. They told me 10 more minutes. Waited 20 more. "Here ya go" said one of the 5 teens they had running the restaurant with zero customers inside. I wonder why.... Next time just say it'll be an hour. And a simple " sorry about this..." does wonders. Zero manners. read more

Good service overall, however, we arrived at 8:22 as a hotel guest wanting an app and a quick drink at the bar. - as they close at 9:00, the bartender looked down at his watch when we were sat by the hostess then made it very verbally clear that he was closing down and didn't want anyone at or near the bar. My suggestion, close the bar at 7:30 read more

Tony Roma's - people sitting at tables in a restaurant - Barbeque Near Me - Dubuque, Iowa

Last time I ate at a Tony Roma's it was in an airport. This was a much better experience. I ordered the ribs (original), baked potato and broccoli. The ribs were tender and tasty. The broccoli was also very good. Potato, though big, was very dry. Read some reviews that pointed out poor food and/or less than expectable service. I had no problem with either. read more

If it wasn't for T'assia's service (sorry if I misspelled it) this would be a two-star. She did a fantastic job taking care of us! We were met by Harry Dunne and Lloyd Christmas, eventually, when we arrived. Look it up if you're not familiar with them. I've never eaten at a near-empty restaurant where the biggest challenge was getting seated because they wanted work towards closing vice serving customers. The menu is abbreviated - no idea if it was COVID-related, hotel-related, or just that these restaurants are closing, nationwide - and truly uninspired for the prices. Our steaks were passable, which was a pleasant surprise. The NY Strip is thicker than the Ribeye, and a little tougher, but it's easier to trim. The salads were fresh, but bland. The sides were OK, at best, and we had the wild rice, loaded mashed potatoes, and French fries. We knew what we were getting into when we didn't leave the hotel, as it's remarkably mediocre food that's presented as upscale for the business hotel guest, or casual for the water park hotel guest with kids, and neither particularly good nor bad food if you acknowledge this going in. read more

Oh just gross??? Is there any real food at their breakfast? We did to-go because the place was a madhouse. I can't believe people can stomach this "food". I truly am in disbelief that parents are letting their kids eat it! :( Fake butter, fake creamer, hashbrowns taste like rancid oil- yes, I tasted them... :( Square grease cubes I think are supposed to breakfast potatoes. Bacon without texture, it just crumbles and it all smells like deep fried chicken cooked in rancid oil. I could smell it before opening it. Open the top of the coffees and there are black floaters in it- nope NOT GRINDS- somethings burnt and throughout the coffees, which I wouldn't drink with fake creamer anyhow- does the owner/manager of this place care about health at all? What are they thinking! Do the eggs come as a powder? I'm never going to a Tony Roma's again. They need to reconsider what they think food is. read more

See all

Very sad. It's been a few years since I had their ribs. Definitely should have waited longer. The onion loaf was dripping with grease and no flavor. The St. Louis style ribs were so processed, it was like eating an MRE. Cole slaw was odorless, colorless, and tasteless. Fries were the best part. Service was mediocre. Next time I'll bring a sandwich and eat on a bench. Won't go back even if the meal was free and I spent the last 6 months at a fat farm. If you're going to cheat on your diet, it should be worth the calories. read more

I waitress/bartender was very efficient and knowledgeable of the menu. She poured good beer too.

We stayed at the Grand Rapids Resort. We stopped in for a dinner. We started with an Agave Nectar Margarita and a Citrus Habanero Romarita. The margaritas come with shakers, you get 2-3 margaritas per drink, so it's a good deal. We ask for menus a couple of times, but never got them. Finally, we asked again and got a couple, then the bartender never came back to ask if we wanted to order anything. Then...he left. After we lost the original guy, a lady took over. We don't know their names because they never bothered to introduce themselves. But we asked her while she was making other drinks if we could get the Onion Loaf. The Onion Loaf was ok. It was pretty soggy and the bbq sauce wasn't very good. Another review said you needed to try it once in your life. I disagree. I wouldn't order it again. If I want a fried onion I'm going to Texas Roadhouse or Longhorn. We then ordered the Shrimp Scampi Pasta. It came out quick and had a lot of shrimp. It was fairly bland and flavorless. We didn't eat much. I don't recommend this. The service SUCKED. Sitting at the bar, you would think service would be better than at a table. It wasn't. Even the wait staff was waiting on the bartender to make drinks. One server waited a couple minutes for his table's drinks and finally went behind the bar to make the drink himself. Then the bartender showed up and he got told he wasn't allowed behind the bar. Him waiting for a drink happened a few times... read more

Tony Roma's - Shrimp scampi - Barbeque Near Me - Dubuque, Iowa

See all

Went there on Sunday night. First thing I noticed was the 3 hostesses all with bad looks on their faces. Ordered the famous ribs along with a Caesar salad. The salad wasn't bad but after eating the salad within 2 minutes the ribs came out! This is one of my pet peeves, when restaurants don't space out the meal. Anyway contacted the manager who said he would take off the salad. As far as the food goes, it was average at best, a little better than Applebee's, the BBQ sauce was weak at best. After getting the bill for the meal, noticed the salad wasn't taken off, so had to contact the manager again. Also, within 2 feet of our meal were a variety of dead flys. Told the manager about this and he just replied, "we are working on the problem." If anything shouldn't they be checking the area for dead flys ? Oh well, next time we will just go to Taco Bell! read more

Tony Roma's - Dead flys within 2 feet of our plates! Yum yum! - Barbeque Near Me - Dubuque, Iowa

We had to look for someone to seat us, they were NOT busy at all. Smelled AWFUL inside, our table was not even cleaned off. Our plates for the onion loaf were still dirty with dried food on them. Our meals were just gross! Definitely NOT going back read more