Family-owned, multi-generational Big Island Used Cars was just what the doctor ordered when I…read morearrived in Hilo after moving from the mainland. I knew only a handful of people in town, but Brandon and Garrett set my mind at ease with their knowledge, candor and professionalism when I asked them to set me up with a good deal on a used Toyota A big purchase like a vehicle requires either a customer who really knows their stuff (not me, unfortunately) or ethical professionals to act as guides throughout the process. I was lucky to find the latter at Big Island Used Cars. Within a few days, I had found a vehicle I liked, worked out the payment process, signed transfer documents, taken out a new auto insurance policy, and driven away a happy camper. The overwhelmingly positive reviews I read on social media for Big Island Used Cars made them my first stop in my car-buying adventures. I found no need to look further.

top drawer everything. cant say enough good. they treated me like family (I actually miss seeing…read morethem) the service was beyond excellent and totally honest. I recommend them highly. I had been to a dealer where the treatment was very corporate and pushy and had to escape, thanks to God I got free of the pressure sale and found Big Island Used Cars. If you need a quality car and great service dont bother with the big corporate names

Brought my 2024 Rav 4 in for a two-year warranty service, Hilo Servco, 5/26…read more The basics, oil / filter/ rotation. Fluid levels checked. Monique Bush was my service manager. She was immediately able to answer my questions regarding the dreaded stop / start issue and an oil additive the dealer recommends. That settled she wrote up in invoice to include my preference regarding the oil additive. She communicated with me through the course of the service, as a slight delay arose. When the car was finished servicing, Monique texted me. I called Joe, Servco's shuttle driver who promptly picked me for a return ride to the dealership. Upon arrival Monique went over the invoicing with me, all spot on. She retrieved my car, washed and ready to go. A 5 Star rating for Monique and Joe. Unfortunately, the promised email or phone call from the Parts dept. regarding parts for my older Toyota, never happened. Therefore, the overall 4-star rating.

I bought a new tacoma truck there and the back drivers side reer windows leaks and they found that…read moreout at my service and told me they would order a new windows and 1 waited no call back , no help didn't order it until I checked back monthes later. No return call because they forgot about me. I paid alot of money for this truck it's got a leak in the cab. And I am not happy about the lack of help . I shouldn't have to call over n over just trying to get help with a poor job done at the factory. They took my money no problem. A small problem and they are giving me unaticwit service. I will never buy from these guys again. They lied and left me hanging. What a hassle, I will return this truck if I can. I can hire a lawyer. Take my bissiness elsewhere .

Hilo Big Island Motors Suburu Service Center has provided exceptional service. Every time I've gone…read morein, check in has been pleasant and prompt. My car has been returned within the expected time frame and in very good condition. I especially want to thank Mikala who has gone well beyond typical good customer care. Today he carefully navigated a noise problem and had it taken care of immediately. I am very thankful for his professional, kind and comprehensive service!

No No No. Once the money is in the bank account you are yesterday's news. The service Department…read moreis clueless and lack competent people to cover their work. Sit in the rain in their plush Customer Lounge and Snack area. EPIC. Ask about the Used Vehicles they sell that are afflicted with problems you discover on your own. DECEIVING. No Aloha served here. Wait days or weeks for a return phone call. Treat yourself to a Dealer in Oahu or and pay to have it shipped . Take advantage of incentives and special Financing not offered on The Big Island. Speak with anyone and you'll get all the lip service you can handle. NAUSEATING

It started with a visit to the lot for a specific type of truck. Sam at Pono's did an amazing job…read morefrom start to finish, from negotiating a lower sale price and the best interest available with the bank, to delivering the truck to us in Kona because we had to work every day and couldn't make it to Kona. We're so happy we went all the way to hilo to Pono's because none of the lots in Kona had what we were looking for. MAHALO Sam, Go Avalanche!

I inquired about the pricing for one of their cars and was met with a very wide response of 'mid…read more20's' not an actual number and way too expensive for the car I had asked about. I emailed back with a list of cars I'd like to see/wanted to know the prices of, with zero response back. Not a very good way to get business, seems very sketchy that non of their vehicles on the website have actual prices listed. Definitely staying away from this dealership, based on other reviews as well.

Great service! I had stopped at another dealership and had a horrible experience. I was greeted…read morepromptly and my friend and I ended up buying two new cars! I never thought I'd drive a Toyota in the past, but I will be driving one now for the rest of my life.

UNDERRATED! The stress and pressure to find another vehicle is already mentally exhausting. But…read moreunlike the big, name brand car dealerships, this one makes you feel like you're just talking with friends, no pressure, just talking and looking. Uncle Mark Foster is as real an uncle you can get :) made you comfortable and he knew his vehicles. Was very transparent on how each of them were either a good fit or not for our needs. Braddah Alika was just as chill to talk to while we waited for our paperwork. The owner Pat Aiona helped with the closing transactions and it was seamless and easy. They did all the back work and kept us in the loop the whole way thru. Hustling to get us the best rates to fit our desired numbers. The service department was excellent too! Kaimi was very informative with our questions and details of our vehicle. We already have plans to bring our other vehicles here for maintenance service in the near future. And yes...we are already sending others to go check them out!

Best car buying experience I've ever had! Very friendly and…read moremost importantly trustworthy! We were referred, for the above reasons and we will most certainly do the same. Thank you Sergio! You are the best!

Complete disrespect from the customer service staff. Worst service i ever had and last time i went…read morethere it was very bad. They try to charge you a diagnostic without even doing the diagnostic on the car and wanted to charge me a second diagnostic for a plastic water reservoir . I was in the shop fir a new car but i will never buy from this rip off, disrespectful company. Btw. I bought a new truck from another dealer that treated me professionally and great courtesy.

Worst customer service I have ever experienced. They have had my car almost 2 weeks and never ONCE…read morehas the technician Corey called me with an update. After 5 days I started calling them daily. Each day I was told the same thing, " the technician is looking at your vehicle right now, we will call you back by the end of the day with an update" . Never got a call back ever on any of days and was told that same BS line 5 days in a row!!! I was actually considering just purchasing a new vehicle from them rather than repairing mine....not now. Going to Big Island Toyota where they treat customers right.

Thank you Reyn, Reyn…read moreF. In the service department went out of his way today to help me out. Thank you got the great customer service today. Good people are at Ford in Hilo. Thanks for all the help. I really appreciate it. Thank you Jeff.

can't diagnose for shit they just thow parts at a vehicle hoping it's gonna fix the problem until…read moreyour bill is scripts and all they did was waste your time