Super, super impressed…read more Sealed my chip on the spot and told me what to do next time it happens.

Fantastic customer service! Goes above and beyond. Very knowledgeable and friendly, clean shop,…read morefast and reliable efficient work!

Repeatedly refused quote because could not provide VIN the car was a model only for that car…read more Received quote from others and had no issue with just yr make model.

Thanks Matt for great service and fitting us into your schedule, not only once but twice for both…read moreglasses. You are awesome at what you do :)

My windshield was recently cracked during my drive to work so I called around a few shops and…read moreultimately decided to go with automotive concepts. Their prices were great even though I ended up going through insurance and the overall service was amazing ! I stopped by in person and Kiana was super helpful in getting everything set up and going over the details. She even assisted to get the right insurance request so that I could have the windshield replaced quickly. She was super friendly and was able to answer any questions I had. The service was quick and timely and I highly recommend this shop!

Awesome customer service, especially from the friendly associate who took care of me over the phone…read moreand in the store. Coordinated my repair quickly and the work was completed ahead of schedule even on a busy day. Would highly recommend this location for your service needs. Christine

Responded promptly, was able to look at the problem the same day, and fixed it for a reasonable…read morerate while also explaining what had gone wrong and how to avoid it in the future. Also, he was very pleasant and polite! I will definitely call again for any future auto window issues.

Parwiz was responsive, professional, and speedy. He came to us and serviced the car on short notice…read moreon a weekend. I would recommend him and absolutely will message him if I need glass serviced again.

I am very satisfied with the service I received. The customer service and quality of service were…read moreboth excellent. After a big object hit my window over the weekend, I immediately found Genesis through an online search. I sent my insurance info to them over the weekend, and when I called them on Monday morning, they were able to fit me in that same day. The initial windshield they ordered had a scratch on it, and they were honest and sent that one back for a new one. When I asked if they could still fit me in that day, they went above and beyond to get the new windshield delivered back to them that same day. They also reached out to my insurance to get my molding replaced. Both the windshield and molding were installed perfectly with no issues. I really appreciate their sense of customer service and professionalism. If I have any auto glass issues in the future, I will definitely be coming here.

Ervin & Denys showed up, SAME DAY, ready to get to work, and on time...even at the very beginning…read moreof time frame that had just been quoted a couple hours before. After being stood up, the day before, by nationwide corporate giant, Safelite...w/out any communication, apologies or follow up...(I don't even think they noticed, or cared, that they didn't show)... this, by itself, was already amazing! Both of these guys displayed such kind, respectful & professional attitudes. My situation was not a very straight forward one, but in this company from my initial contact w/ Oscar & Jennifer, on thru to these great guys, everyone worked & communicated specifically personally w/ me regarding my older vehicle's issues. They were extremely helpful! I HIGHLY RECOMMEND THIS LOCAL SMALL BUSINESS! I will be calling them in future for further work to be done. Thanks guys!!!

Had my windshield replaced, they were able to take me the same day. Great customer service and the…read moreprice was right!

Someone broke into my car and, as one could imagine, it was a huge inconvenience. Smith Auto and…read moreUpholstery provided a fast and professional service. They were able to replace my window within a few hours and cleaned all of the broken glass out of my car. I hope to never have to use their services again but I will definitely recommend them to anyone who may need a window replaced.

What a great company! Easy to communicate with and came to my job and installed my car windshield…read more Highly recommend.

Called Gainesville Auto Glass to handle a windshield replacement due to a weird crack from someone…read morethrowing a coin out their window. Was pleasantly surprised that they came in nearly half the price than the big national chain with the catchy jingle. They were great! They came out and had the windshield installed in 40 minutes. Great service, great attitude and a great price! Don't go with that other big national chain and save yourself the frustration and disappointment. Call Gainesville Auto Glass!

This place is an absolute gem…read more I contacted this place via Yelp after a rock cracked my glass, and I was super happy with the service I received. The store is extremely responsive (even at night!), and the prices were way lower than their competitors. Even better, the service I received once I showed up was fast and excellent - they did a great job replacing my windshield, and did so in less than an hour. Needless to say, I strongly recommend this place - it's totally worth the drive.

Got a chip in the glass thanks to a gravel truck on the Beltway, which blossomed into two…read morehorizontal cracks crisscrossing each other across my windshield over the next few weeks. Not a good day. But...getting it replaced was a good day. Once I got there and handed off the car I went for a walk, etc....30 minutes later the glass had been replaced and I was ready to go home. Just have to wait until tomorrow to remove the tape and another two days before washing the car. Service was swift and everything was easy.

Autoglass now in Dundalk was incredibly fast and helpful! I called to have my shattered window…read morerepaired. They were able to ship in the piece, fit me in to their schedule, anddd I got my car back that same day! Amazing work and very affordable. Shout out to Tim for making this a painless process.

Took me in last minute, did a fantastic job for a good price. Windshield looks good as new can't…read moreeven tell there was a crack in it. Thank you

UPDATE 7/18/2025:…read more Unfortunately, I have to downgrade my review. Last week my window failed to roll all the way up. I got it home and tried to roll it down to roll it all the way and....no dice. Since then I've been trying to contact Safelite to come out and fix the issue. It's only been three months since they replaced my driver's side window, and they have a warranty. But you can't follow through with the warranty if you are unable to reach them. I started by 'chatting' with a representative on their website. She referred me to customer service. I found a page on their website to put my information in to follow up on a warranty, but my information was not recognized. So, after receiving the error message listing a number to call, I did in fact call the number. I went through a series of prompts but was relieved that I would finally be able to speak with somebody. NOPE. After about 5 prompts I was directed back to the website, and then it hung up. Wow. I found the phone number on my phone of when I was contacted by Safelite and called THAT number. I could not leave a message because there was no voicemailset up. Wow, again. At this point I'm not getting a warm fuzzy about their customer service. So, deal with them at your own risk. I'm going to keep trying to contact SOMEBODY in the Safelite chain and I'll update accordingly.

This has been absolute chaos trying to get my windshield replaced. My original appointment was…read morescheduled for 10/8 at 3pm, less than 24 hours after the windshield shattered, great, that's no problem. I get a phone call and get told Wednesday morning 10/8 that unfortunately my windshield shattered in shipment. I was then told the new one would be available to be there in two days, okay no problem. Meanwhile, I get my windshield plastic wrapped and the guy at the store didn't do the greatest and didn't have the best customer service. He saw what caused it and goes "Well that's what caused it" and starts to chuckle. I don't find any of this amusing. Fast forward to today 10/14, I've been playing telephone tag with customer service trying to get the easiest resolution. NOTHING and I mean NOTHING has been easy. There has been a serious disconnect amongst the shops and the customer service call center. They need to fix this and get a better line of communication established. Just a HORRIBLE experience.