1. Tonyâs Auto & cycle

0

Lowell, MA

Cancel

Open app

Search

Tonyâs Auto & cycle

5.0 (5 reviews)
Closed • 8:00 am - 5:00 pm

Services - Tonyâs Auto & cycle

Motorcycle repair

Routine automotive maintenance

Tonyâs Auto & cycle Photos

You might also consider

Recommended Reviews - Tonyâs Auto & cycle

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Tonyâs Auto & cycle

You might also consider

Verify this business for free

People searched for Motorcycle Repair 164 times last month within 15 miles of this business.

Verify this business

Lowell Street Automotive

Lowell Street Automotive

(15 reviews)

Helped me with my kei truck diagnosing an issue, took about 5 minutes to look at my vehicle and…read moregave me solid advice free of charge, recommended another local biz with a solution for me. 5 star service.

LOCAL PSA: MR. GRUMPY BRITCHES STRIKES AGAIN!…read more Well, folks, this is my SECOND visit to this garage based on word of mouth. Funny thing is, there are only 14 reviews. With service like this, I guess word of mouth is doing some heavy lifting! Welcome to my experience with Grumpy's Automotive Center, DBA Lowell Automotive Center. Back in February, they installed generic clamps on a hose, which I believe were overtightened. Several months later, the T-fitting cracked right where that clamp was installed. Coincidence? Maybe. But I believe the original workmanship deserves a serious look. I asked them to address the problem. Instead, the car was returned without the issue being resolved because, apparently, I hadn't explained it clearly enough. Enter Scott, aka Mr. Grumpy Britches. Scott repeatedly interrupted me with, "I can't tell you anything without the car here." SO I BROUGHT THE CAR BACK! Then I called to explain the issue again, only to be interrupted and told, "Well, I just walked in the door at 8." Seriously? If you open at 8, shouldn't you be ready to deal with customers at 8? Just a thought! Now comes the kicker: I was expected to pay to repair a problem I believe was related to their previous work. When I returned to discuss it, the conversation became argumentative, ending with, "We'll just talk face to face." Excuse me? What exactly is THAT supposed to mean? Maybe it was innocent, but it's a lousy way to handle a customer trying to resolve a dispute. I've always found Steve to be a nice guy, but my experience with Scott has seriously changed my opinion of this business. THE UPDATE, FOLKS! We picked up the car, and, SURPRISE, we were charged to repair the part I believe was damaged by the earlier work. Then my wife was challenged about this post and told I'd been given the price beforehand. I WAS NOT GIVEN A PRICE BY SCOTT. That's my recollection, and I'm standing by it. But wait, there's MORE! They also challenged my wife about how much she drives the car. I said she barely drives it, and they apparently disagreed based on the mileage. Let's do some math, Mr. Grumpy Britches! YOU said approximately 5,000 miles in eight months. That's 625 miles per month, or 7,500 miles per year. Sounds like relatively low mileage to me! If mileage explains why a part failed, then explain the mechanical reason. Show the evidence. That's what I'd expect from a professional mechanic. But challenging my wife over my comment about mileage? WHAT DOES THAT ACCOMPLISH? She was there to pick up a car, not participate in an argument over a review. HERE'S MY FREE BUSINESS ADVICE: You don't like the review? EARN A BETTER ONE! You disagree? Explain yourself professionally. Show the customer what happened. Stand behind your work if it's justified, and work toward a reasonable resolution. That's how you build trust, earn repeat business, and generate positive word of mouth. I'm sharing this because our local community deserves to hear about my experience and make its own decisions. MY ADVICE: Read the reviews, ask questions, and get prices and warranty terms in writing before authorizing repairs. As for me? I won't be returning. DO BETTER, GRUMPY BRITCHES. DO BETTER!

Tonyâs Auto & cycle - motorcyclerepair - Updated October 2026

Loading...
Loading...
Loading...