If I could give no stars I would. We bought a brand new tao tao moped from him. I was so excited, until I took it out for its first ride. It just keeping leaking has. The second ride I drove my 4.5 miles to work and parked it covered it and proceeded to work my shift. When I went to leave work the moped wouldn't start.
After being up all night working, I know had to stay awake to call the company to get the moped picked up at work and find out what's wrong with it. I literally put 24klm before it left me stranded. I finally get a hold of the but around noon, he will pick it up from my work around 3. It took 5 days to get it back and two more phone calls. Apparently it was an assembly problem from the manufacturer.
Ok so now fast forward two months. I go to leave for work and low and behold the moped won't start. I called the shop for five days trying to get it fixed. My sister called as well and told him it wasn't acceptable to not return calls. Thankfully my wonderful brother-in-law got it running when they got back from vacation.
Five months after the purchase I'm leaving the hospital where I do clinical, start the moped with the kick start because that's what they told us to do, push the foot pedal in and it starts to make an ungodly loud grinding noise. I call them no answer. I call my brother and we get the moped home and wait for them to call back, but they never do.
At this point I have decided to call xtreme toyz in dracut, and thank God I did cause I still haven't heard anything from monster toyz. We payed have of the purchase cost to fix it because the kick start is not designed to be used daily. Also replaced a back directional light cause it was defective. While xtreme toyz was fixing my moped they found that the gears were never oiled and the front tire wasn't assembled tightly and was about to fall off..
If you are looking to purchase a moped save yourself the headache and save money and go to xtreme toyz. They are so professional. I will never take the moped to monster toyz again and when I purchase my next moped it will not be from monster toyz. read more