This was my second time to Tom's but first time dining in. (Previously did the to go order, got the Tom's Burrito, SO GOOD) Just like last time, they were warm and friendly. The restaurant is very nice, modern, light and welcoming. I ordered the #4 breakfast combo with eggs, sausage and waffles. I added the strawberries, which really topped it off, literally and figuratively! I really enjoyed my combo, eggs were good quality, the sausage maybe a little overcooked but still tasty. The waffles were great--the strawberries on top with whipped cream AND seasoned with powdered-sugar & cinnamon made it extra good. My friends got the #5 combo (biscuits & gravy, eggs and bacon) plus the caramelized apple french toast. They were happy with with their plates, maybe the gravy on the biscuits was a little too sweet. Service was SUPER FAST. My dish came like less than 2 minutes after I ordered it. Once you sit down, the staff really do not want you to get up--they were very attentive, so refills, condiments, etc were taken care of quickly. The menu is diverse and you can order breakfast all day, though maybe next time, I'll try lunch or dinner type of food. We only live a block away so its great to have them here. Even if you don't live thisclose, I do recommend Tom's--good, fast service and the food is solid. The drive thru is another great option for those on the go. So why not? read more

Tom's - Pasadena - Caramelized Apple French Toast. As good as it looks. - Burgers Near Me - Pasadena, California

See all

This place is AMAZING! Incredible service and good food and affordable too! Will be coming back!

The place reminds me of home, but with better customer service.. I'm from Georgia so that should say volumes about the team here..

Extra star for friendly customer service. One star for undercooked breakfast burrito. I had to take out the ingredients once I got home to cook it thoroughly so that it was edible. :( read more

Bland cheeseburger you can get a better burger down the street . Hamburger meat taste different. Will not be back soon.

Came down here to eat while waiting for my car to get repaired. I have always passed by but never gave it much thought because of the area - repair shops. They are very clean, friendly quick and the food is good. I had the steak sandwich it was good but the bun was dry as if it had been exposed to air. I will be back to try other items. read more

I went here today for the first time and it was great! Good food and great service! The servings are generous and the food is delicious!

Went to Tom's for bacon cheeseburger Dena Deal. It appears all deals that were in the windows had been taken down.

I'm not coming to this place again, because I ordered the chicken strips and fries and the guy at cash register was so rude and aggressive

I can't believe that I waited so long to come here, crisp waffle, strawberries were great and husband like the omelet.

First timer! It was really good, and great customer service. I'll be back to try out their breakfast .

Not sure about the food bc we left when the cashier was so rude we actually decided to leave after out order! From the moment we stepped up she was annoyed that I asked for turkey bacon and iced coffee. Those are pretty Normal items at most restaurants these days She never asked us if we had any questions or if we had been Greer before ..My husband tried to give his card to her 3 times but she kept ignoring him! I'm was the strangest experience. She just didn't like us for some reason. She had glasses, red lipstick and a bandana on. So disappointing! read more

I ordered the ham and eggs. It was a little pricey, but the quality, taste, and the portion size was second to none. I'll definitely go back. read more

Large portions and low price! I ordered the fish tacos. I wanted a sandwich but the menu stated white bread. :( read more

If you been a to toms then you know what to expect. This one though the food is great I got the steak dinner and they asked me how I want my steak and I was like why even ask you always cook it well. But they actually cooked it perfect juicy and great for the price they have a new bread that'sAmazing. I just didn't like the fact they asked me too many times how everything was. read more

This place is great. The menu has a variety of choices including all-day breakfast. The food and service is great. What else could you want. read more

chili fries ($5.49) with pastrami ($2.89 extra) and cheese ($0.69) because apparently they have never heard that chili cheese fries is a norm. also got a bacon avocado cheese burger ($4.39+$1.39 bacon+$1.39 avocado) Now if u know me,you know that I almost always get bacon avocado cheese burgers wherever burger restaurant I go to..sometimes chili cheese fries as well...so I can say my judgement here is fair and true. overall - 2 stars. burger - no flavor in the meat at all.very bland.the bacon needs to be more crisp,not so undercooked and soggy.avocado was awesome....but burger was suppose to have grill onion (I don't think they know how to cook grill onion) must be because they are still somewhat new and have new staff. chili cheese fries with pastrami - pastrami was undercooked and tasted a lot like beef jerky for some weird reason.chili cheese fries were good tho. I'd SUPER HIGHLY RECOMMEND THROWING SOME SEASONING ON THE BLAND FRIES.ketchup and Tabasco only go so far. (side note) weirdly the service is kinda like a dine in restaurant.they pass by and pick up your plates and get you refills.not sure if I should leave a tip or not.either have full service where you can order from your seat or not half service. (will I return or recommend this place?) no and no.they have better pastrami at Lucky Boy and Alondra HotWings. very disappointing. read more

Tom's - Pasadena - pastrami chili cheese fries - Burgers Near Me - Pasadena, California

See all

Excellent food. Great prices. Amazing customer service - unlike anything you've ever experienced at a diner where you order at the counter. The staff is frequently checking on you, refilling your drinks and bringing you anything you ask for. Can't wait to go back. read more

I like this place but I went here the other day and it states they close at 11pm. When we arrived at 10pm they had signs stating they were still open. We knocked on the door and they told us they close at 10. They need to change their business hours and when they close they need to switch the signs from open to close. This pissed everyone off because Pasadena is limited to "good food" after 10pm. So we ended up having to go to La Estrella. read more

Quality food! Such a nice spot to grab a bite to eat. Only ordered from drive thru and while it takes longer than other fast food it's worth it. The burgers were great and reasonably priced. read more

I don't go there anymore. They know customers go there for the breakfast special. I'm in line 7 minutes before the special cuts off. There's a guy placing an order and he changes his order several times and is also asking for multiple modifications to his order. He orders hot tea and proceeds to make the tea in front of the register after he's paid and it's the only register open. After he finally walks away, there is one guy in front of me and it's literally 11:01 and he tries to order the special and the staff tells him it cuts off at 11. They could clearly see we were standing there waiting the whole time and that this other guy was taking extremely long to complete his order and make his tea. The guy in front of me left angry. I stepped to the counter and asked them why they couldn't just ask the guy to step to the side to make his tea and they said they weren't going to rush him. That's a complete BS answer. They were all just standing behind the counter clearly gloating that me and the other guy couldn't get our order in on time. The cook is usually moving around like a madman, but he stops and just starts giving me this maddog stare like he's going to kick my ass. I never raised my voice or said a cross word. All I did was point out that they could have done multiple things to give better service. I pointed out they could've asked him to step aside (there was still room on the counter for him to make his tea) so other customers could place their order. They could've easily asked us while we were waiting if we were ordering the special and took our order on the other register. Also, I've never ever eaten at a place that offered any kind of special and not honored it if they knew I was in line before the time cutoff. They gave the lame excuse that the register automatically changes the pricing and there was nothing they could do about it. What, no price overide key? By the wry, stupid smirks on their faces, I honestly believe the staff enjoyed watching this all play out. I try to support small, independent businesses, but not this one. Don't go there! read more

Best burger and fries in Pasadena, hands down!!!! I'm very excited to try the rest of their menu (especially the breakfast burrito). Everyone was really friendly, my drink wouldn't even make it to the ice before it was refilled. Biggest perk was that the bathrooms were super clean (there's a switch in the bathroom for you to use if it needs attending). I will definitely be coming back and spreading the word so it will be around for years to come. read more

This place is awesome! Reasonable prices. We tried it because we saw The Woody Show stopped by. Breakfast is served all day and they have the best pancakes. The staff is very friendly and checks in with you to see if you need anything. Only downside is they serve Pepsi products and don't have iced coffee (maybe a future addition?!) Definitely our new go to place. read more

We loved Tom's in Palmdale and were very excited when we saw a Tom's was coming to Pasadena. We waited with great anticipation, watching as the building was constructed, and then finally opened. Right away we were disappointed that they did not serve baked potatoes with the rib-eye steak, as they did in the other Tom's that we had been to. Further, we were told that although they were listed on the menu, they did not plan to ever have them. We ordered the beans and rice instead, and found them bland and flavorless. A few weeks later, we drove into the drive-through lane and ordered milkshakes. There was a long wait for the one car ahead of us and it was a hot day. When we finally reached the window, I saw that our milkshakes had already been prepared and were waiting for us. I hoped they had not been prepared as soon as we ordered them over the speaker, because they would have been sitting on the counter for a long time. I wanted to be sure they hadn't melted, so I asked about them. I was told curtly, and none too politely: No, they would be fine. As we drove out and drank them, we were not surprised when we found they were completely melted, just about to the consistency of water. That's not what you want in a milkshake! Another disappointment. A few days ago, there was no line at the drive-through, so I tried it for a hamburger. I asked for heavy on the pickles. When I paid for it, I found they had charged me an extra sixty-nine cents for "extra pickles." I questioned: "Sixty-nine cents for extra pickles on the burger?" I was told YES, that's the way it is set up. He apologized. I was in a hurry, so I decided to let it be. I thought maybe they had given me an extra container with lots of pickles in it, so I drove home with my burger and "extra pickles." When I got home, there was no extra container, so out of curiosity I opened the burger to see what I was paying extra for, and there was a total of five or six pickle chips in the burger. Now, this was a flat-out rip-off. It's not about paying $.69 extra. I'm very happy to pay for extras--when extra is given. I was so disappointed that they would do this. We have been to this Tom's a total of ten or 12 times now, and there is always some type of disappointment--the bun is hard, they have given us flour tortillas rather than corn, etc. In their favor I will say that when eating inside, the wait staff is very attentive and polite. They work hard to make sure you have what you need in terms of water, napkins, etc. But I'm afraid that's just not enough to offset all the other weak points. It breaks my heart because we so much wanted this new Tom's to be one of our go-to spots in town, but sadly, we are writing them off our list. read more

Good variety of food. Staff is always nice, greets you when you come and go, check in with you and make sure you're ok. Always super clean.

I've been there several times and at first everything was good. The food and customer service is always good but two of the last three times I've been there they can't seem to get my order correct. I don't think listening to someone and pushing buttons is difficult but maybe for some it is. I may have to find somewhere else close to work to go for lunch for now on. read more

Found Toms on yelp and walked from our hotel. Excellent customer service. Burgers and fries great.

Was recommended to come to Tom's burgers,came to try it,didn't like it,the bread tasted old and was dry.the bread broke off on the first bite,no flavor,not enough special sauce, I think you need to get schooled by Lucky boys which is the bomb read more

We love Tom's. Everyone is so friendly. They're always topping off your drink, and making sure everything is just the way you want it.

Nice service, good food, excellent price, how can you ask more for a fast food in Pasadena.

If you like diner food you'll love Tom's. I've had a couple of the salads, a burrito, and a few other things and they are always delicious. Everyone is very nice and the service is great. We will continue to be loyal Tom's peeps. read more

The most amazing breakfast burrito. Tom's breakfast burrito "wet" was the perfect choice. Great simple dinner feel with the hospitality to boot. read more

THIS PLACE IS AMAZING. Stumbled into it before we played a show at the Ice House and we were all BLOWN AWAY. Great food, great service, VERY reasonable prices. Will DEFINITELY be back read more

Went here the other night and got the cheeseburger combo. Pretty damn good. Really liked the quality of the bun and the fries were on point. Super yummy. Looking forward to trying breakfast here. Menu is pretty vast and looks like a great late night option as well. I live in the area and not to much selection after 10. Def looking forward to another visit and hope this becomes s staple in Pasadena. Seems to do well in the other locations read more

Great new spot for the pasadena native to enjoy. Welcome to the neighborhood Toms!!! Onion rings are out of this world

Customer service 5 stars Bean & cheese wet burrito 5 stars Really tasty sauce with veggie chunks Fries ok 3 stars Onion Rings & zucchini fries 5 stars Hamburger 2 stars Ordered to go & 2nd half bun was totally soggy & inedible from too much thousand island. Paid 70 cents extra for 3 rings of onion - WTF Salad with grilled chicken 4 stars Ok salad. Tasty VERY FRESH pita bread. Prices 2 stars Way too high read more

My new favorite breakfast place in Pasadena!! Food & Service #1! Breakfast Burritos are a must! If you choose to eat inside its spacious, clean and relaxing with excellent tunes. I normally never review but these guys deserve it. 5 Stars well deserved! read more

HORRENDOUS CUSTOMER SERVICE! The other day I visited Tom's in Pasadena. My family and I ordered our food and the girl at the counter was great, our food came out quickly and tasted great. My sister and I had ordered a turkey burger and classic double burger, respectively, both of which were $5.69 (I've included pictures of the menu). After we received the food, I noticed that we had both paid different prices for our combos (medium drink and fries) even though the original prices for our burgers were the same. I brought it to the attention of our server who so sweetly tried to offer an explanation but said she was puzzled as to why that was the case and decided to go and ask the owner. Next, another employee called Briana, who introduced herself as the manager, again tried to offer an explanation about how the stock market makes beef more expensive and I countered with the fact that it didn't make sense to me that both burgers individually would be the same price but if we both got combos, one would be more expensive than the other. I said that yes I understood that prices for meats are different but that then that should be reflected in the original prices of the individual burgers not tacked onto the combo prices, because that's deceptive to customers. She went to the register and did some calculations showing that this same hiking up prices happens to other items on their menu too (e.g. tuna versus chicken sandwiches)-so it was across the board. She too mentioned that it was very strange and apologized for the flawed logic. She said she'd get the owner to come out and explain because it didn't seem fair or logical. When he finally arrived much later, the first thing out of his mouth was an arrogant "What's up?" I began to explain the situation but he cut me off and simply told me that he didn't set he prices, he wasn't the owner and there was nothing he could do about it. He was extremely sarcastic, rude and unprofessional, talking over the top of my family and I as we tried to ask him why the prices were different. We repeatedly and explicitly said to him that the concern wasn't about the price (especially since we'd already paid at this point at began eating), but rather the principle of charging someone additional for getting a combo when this could be clear from the get-go. His responses to us were, "well, if you don't like it here you can go somewhere else!", "I just take my paycheck and go home, I don't set the prices!" and that "when I go a restaurant I don't care what I pay, I just pay." We told him we understood that it was out of his control to set the prices but that the logic behind penalizing customers didn't make sense and that it reflected poorly on them. He was continually rude to us (e.g. said other customers had never complained before), took two phone calls in the middle of our conversations as well as texting on his phone without excusing himself in any way. When he continued to berate us, I mentioned to him that all this time he was yet to apologize in any way. He simply nodded in agreement and shrugged his shoulders as if to say 'yes, I don't want to apologize.' All he said he could do was said he could pass my details onto the "owner's owners owner" and MAYBE they would call back offering an explanation but he could not guarantee anything since we were not "satisfied" with the answer he had given. We asked his name and position in the restaurant, but he remained elusive saying that he wasn't the owner, manager or overseer but that he cooked, cleaned, washed dishes and that his title/role when hired was "a little bit of everything." We found this response appalling and a lie. He said his name was Moe and that he, too, had owned a restaurant in the past and worked in customer service for over 18 years. Overall, we were most shocked by the fact that he blatantly refused to offer an apology at the very least, nor did he concede any wrongdoing/lack of clarity on his or the restaurant's part. Although an initially seemingly minor incident, it escalated into intransigence, and him being extremely unprofessional, disrespectful, haughty and providing poor customer service. Sadly, he tarnished the reputation and impression of the other employees that we interacted with, who in contrast were so lovely and conciliatory. Many days later, they are still yet to contact me. Others need to know that being observant about prices at Tom's may result in being verbally assaulted by employees, which I don't think is called for. read more

See all

I love coming here after I drop off something for my husband who works down the street the only problem with this place is the drive thru it takes forever. Been listening to 4 songs and still haven't got to the Window yet. But the food is amazing very filling and employees are super nice. read more

Great food at a very reasonable price. Serving staff is attentive to all your needs. Their burgers rock!