We are so fortunate to have service of this caliber in a small city like Ithaca/Tompkins. You can…read moreessentially get anywhere in Tompkins County by bus. Service is very impressively on-time. (Complainers: You can use real time tracking to find out where your bus is, btw.) Drivers are kind, safety-trained, and professional, including being kind in the face of verbal abuse. Rides are stunningly inexpensive, in spite of rising gas prices. (That's why I ride.) Fare hasn't changed in at least 15 years. Many options for paying, including cash, credit card and phone. My favorite aspect, though, is the TCAT organization is exceedingly social justice-minded. If someone doesn't have their fare, drivers let them go. TCAT is very concerned with allowing underserved and marginalized (carless) residents to have the dignity of transportation which allows them to live a decent life. They base routes on ridership data and community needs. I ride the bus daily to way outside the city, so I see the community of friendship on these buses. *TCAT deserves huge props for service that's difficult, thankless, and costly to provide.*

One of the absolute WORST bus services I have EVER had to deal with in my ENTIRE life. The drivers…read moreare nice, but by god the schedules are NEVER adhered to, with most busses being at LEAST 10 mins late nearly every time, and many times just straight up not coming at all. Absolutely fucking pitiful.

Ya know, for a bus line I would say four stars is pretty impressive. In my experience busses are…read morekinda always a sh*tshow and this was comparatively pretty great. The things I loved: -they support e-tickets!! This may seem like a no brainer, but as Ithaca busses go, believe me it's not. I thought this made the process wayyy easier. - the outlets on board actually work!! Again, not as much of a given as you'd think. -your spot is reserved. They make you buy a ticket based on bus time, so no matter where you are on line, you'll get on the bus. The sh*tshowy part: -the "bus station" which I think is the pharmacy?? Is closed... so online is pretty much your only option to purchase tickets. -they stop at Binghamton on the way to New York. Every other bus service also does this, but the others at least let you know in advance. Would love to see a truly direct bus route. -there are ~technically~ two buses per day to New York, but the later is a 10 hour ride due to some confusing layovers... so there's really only one bus a day. Not sure if this is a Covid development but the inconvenience cannot be overstated. Last thing for the high-stress people like me: there is only one place that the Greyhound departs from in Ithaca, on Green Street in front of Urban Outfitters. It's a little unclear on the website, but here's your confirmation that you're in the right spot take a deep breathe.

This Greyhound terminal is kind of like a cross between a richly historical edifice and... a…read morecountry redneck's tool shed. The kind that hasn't been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn't have the faintest inkling of what a power grid is. Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it's out of order and there's no toilet paper in it? Or how one sink has -no- running water, and the other sink is marginally better... but good luck finding hand soap or paper towels. The sole attendant was "helpful" in the most basic way: he greeted us, then pointed to the door through which we'd be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed... considering all of the -two- doors one could choose from. I tried coming up with any transit hub (is that even a relevant term for what this place is?) that's shoddier. Nope. Not coming up with a thing. Fail.

So rude and unprofessional. Would rather take my chances with a crappy car service appread more

Despite the reviews, our experience was perfection!! Scheduled an early pickup for graduation with…read moresome concern due to prior notes. Driver was early and preceded with a follow up call from dispatch. We added a last minute wrinkle with an additional stop and driver response was, absolutely no problem. Driver (sorry I forgot his name as he was exceptional) made every effort to drop us off close to entrance out of concern for my elderly mother who has trouble walking. Bravo and thanks for the perfect service!!!!

Your driving is scaring the hell out of me. Dirty windshields with wipers that don't work make for…read morea scary experience as you realize your driver can't see a damn thing. The bus is comfortable enough but due to the scariness factor. I might not have any fingernails left by the time I get to NYC. It's gonna be a harrowing 5 hour ride.

I've taken Shortline from Ithaca to NYC roughly five times now and it's usually very unpleasant…read more The drivers all seem to go out of their way to treat their customers with contempt and make them feel uncomfortable. I once witnessed a young woman trying to get off the bus at the Binghamton to get a drink or something, only to have the bus driver turn around and yell "well you SHOULD have got off when I asked!" The Cornell bus is significantly more expensive and It's obvious that there's not much competition, because these guys sure act like it! The only reason I give two stars instead of one is because I once had a friendly driver. Once.

I was just at the Ithaca stop, and the Man in the bus is extremely rude. I had asked me about the…read morecompany, and he refused to speak to me. He was an African American man, and perhaps he was racist against white people. I'm not sure. He seemed more attentive to the black people on the bus. No need to be racist or sexist. ithaca Sum dec 8th 1pm

I'd like to place in a great review for OurBus. I've taken this bus service several dozen times now…read morefrom Upstate NY to NYC. It has always arrived early, except for one bus driver who was mentioned by reviewer Jacklyn S (a beyond militant driver who screamed at the top of his lungs at everyone getting on the bus and at my husband who got on without seeing him first but who had his ticket), I find this bus service reliable, courteous, clean, and most of all it's on time!!! It often arrives 10-15 minutes early and bus drivers allow passengers to file in and sit down early as to depart on time. I've had now many experiences with this service. There were two rides where I had an issue (once with a beeping noise throughout the trip) and customer service immediately wrote back to me to provide me with a credit or refund. Now that I've had some horrible experiences with Trailways, I am appreciating how reliable OurBus is and I think it's important to mention it here to balance out other comments I see.

From start to finish, a very professional experience. My attorneys were traveling for a trial and…read moreone of them was in Syracuse. I arranged for her to be picked up in Syracuse and taken to Wilmington, DE. Everything went seamlessly. Driver was professional and drove safely. On the admin side, communication and updates throughout. Very professional, just the like NYC car services my firm uses. Would highly recommend them and will definitely use their services again.

From the owner: GLS Executive is a professional chauffeur and executive transportation service based in Liverpool,…read moreNY, serving the Syracuse & Central NY area. We specialize in reliable airport transfers (SYR, ITH, RME. ART, ELM, BNG, and others), corporate and business travel, special events, wine tours, and group transportation in luxury SUVs and Sprinter vans. With 24/7 dispatch and courteous drivers, we make travel seamless from pickup to drop-off. Contact us for quotes or reservations. * Syracuse limo * SYR airport * corporate travel * wedding transportation * black car service Call or text 855-445-7546 for free fastest quote and direct booking.

our driver was great and punctual!! We would recommend for sure! He came at 4 am!! We will use…read moreagain next time we fly!!

Beautiful and great driver love the man great guy very safe driver I loved driving in the cabread more

Scott was our wonderful driver on our wine tour of the Finger Lakes! He was helpful but also…read moresupportive of whatever we wanted to do. He went out of his way to make our trip a pleasure! Also, best price!! We will use him again when we come back for sure!

From the owner: Great driving service covering the Finger Lakes area. Custom wine tours, medical appointment…read moretransportation and airport transportation. We can pick up in Ithaca, Rochester, Syracuse and anywhere in between.

Calling BS ON THE open 24 hours a day Lie. Have a 6am flight need to be at SYR bus no answer and no…read morereturn call from voice mail. Do these companies have licenses. This really jammed me up. Gonna have a lot of time on these flight today.

If I could give them zero stars I would. They stole AirPods from my son's friend that we bought…read morefor her. They originally said they had them and would mail them to us, then they conveniently wouldn't mail them, and now that police are involved they don't have them.

Wade lived up to all expectations. He arrived early and catered to our every need, both early and…read morelate in the trip. If you've ever desired to go on the perfect carefree hired wine tour, there is nobody other than Wade that you should choose!

Wade curated a several-stop winery tour along the SE Seneca Lake for a friend and me, with fun…read morebanter on the drive about animals (birds and dogs), local tidbits, advice for other activities and meals in the area, and more. The winery staff obviously had a fondness for Wade, and we definitely felt like VIPs, getting great seating with gorgeous views and visiting calm wineries (a vibe we wanted!). It was such a fantastic day trip for us. Would recommend