If I could give them zero stars I would. They stole AirPods from my son's friend that we bought for her. They originally said they had them and would mail them to us, then they conveniently wouldn't mail them, and now that police are involved they don't have them. read more

Calling BS ON THE open 24 hours a day Lie. Have a 6am flight need to be at SYR bus no answer and no return call from voice mail. Do these companies have licenses. This really jammed me up. Gonna have a lot of time on these flight today. read more

terrible cab. they switch dates and times without telling us and sometimes just don't show up. extremely old website with not great customer service. the drivers smoke, complain with details about other customers, as well as have no boundaries. they go on and on about their life and even how their parents died etc. I do not feel safe as they've asked me to hold stuff or help them take off their sweater and made comments about my appearance making me feel uncomfortable. not happy, everything is a mess their and continue to be messy with important details. very negative experience read more

I had a 1pm pick up time and was told at 1:06pm to give him a couple of more minutes to arrive. From 1:16pm - 1:30pm I called and got no answer and the taxi company Never showed. Would have given them a zero if it was an option. read more

Honestly the drivers were super nice but they pulled shady stuff. We booked them at least a month out for a drop off and pick up. Then last minute literally the night before told us that they had to stay the whole day. So our trip value was three times the original quote and then they had to take use to atm to get cash since they only take cash which they told us when they picked us up! I would not recommend this company at all!! read more

You guys are absolutely miserable. You said you would be there in 10 minutes when we first called, and after 17+ calls (which the dispatch center was CLEARLY sending straight to voicemail) and an hour and a half later, still no cab. Absolutely terrible. read more

ASAP Cab Company - Taxis Near Me - Ithaca, New York

Never showed up. Kept saying he couldn't reach me, then he was on his way, and two hours later still didn't arrive. No communication at all, just left us hanging. read more

If I could give this business a negative rating, I would. I called at 7:30am to schedule a pick up for 9:30. The man who answered the phone confirmed he had a driver available and would pick me up by 9:15am. I gave him my address and we hung up. I called back about 5 minutes later to give him an alternative cell phone number but he did not pick up. Fast forward to 9:15, he does not show up. We start calling and calling and calling. He nor anyone else never picks up. I don't understand how someone could do something like this? What a terrible business person. Once it was 9:45, I called Total Transportation who was able to take the reservation and collected our fare. Don't use this company especially if you are trying to be somewhere by a specific time! TERRIBLE! read more

Called the night before to schedule a ride from Ithaca to Syracuse. No taxi showed at the assigned time, nor did they pick up the phone (went straight to voicemail saying the mailbox had not been set up). Had to call an Uber last minute. read more

No good, did not show for scheduled time nor did they answer the phone. Open hours are not what his voice mail says. Never got a return call either. I had THREE appointments for my children today, one being a newborn may I add for their check ups and shots. It took me TWO HOURS to get us all ready on time.! For them to no call no show. THANKS ALOT. read more

I would rank this a 1 if most. They promised a cab in 30 minutes and never showed up. We have been waiting for 2+ hours in the middle of nowhere (4 girls) and would like an explanation for why your system is so ridiculously flawed. Please never offer yourself as a service to any other tourers as it would be a disservice to society. Thank you. read more

I needed a cab and was skeptical about this company due to previous ratings, but decided to give them a try. I'm glad I did. The evening they were supposed to arrive, they couldn't find me and thus I ended up getting a ride from a friend. I was more than just a little irritated. The next day I needed a cab again and called A.S.A.P. again. Everyone deserves a second chance... The dispatcher who answered the phone remembered me and apologized up & down for missing me the night before. He offered to give me a free ride this round to make up for it. Everyone makes mistakes but this customer service was outstanding. The driver that picked me up was chatty and pleasant. He was also very apologetic, though he really didn't have anything to do with the situation the previous night. People make mistakes and you can't please all of the people all of the time. I wanted to commend ASAP Cab Company for their superb customer service and let them know I will be calling again. I have told several people about my experience and that is ultimately worth more than a Yelp! review anyway. Keep up the good work guys. read more

I'd like to give ASAP five stars because they are by far the best, most reliable, and courteous cab company in the Ithaca area. I've had horrible experiences with both Collegetown Cab and Cayuga dispatch. Four times (FOUR!) I've called Cayuga dispatch to take me to the airport--sometimes calling ten hours in advance--and they've either never shown up or shown up EXTREMELY late. If I hadn't hopped into another passing cab, I would have missed my flight every single time I relied on them. Horrible. Collegetown Cab, while better, has never picked up their phone for me when I called. And I've tried many times. Getting a cab with ASAP is so easy. The dispatcher is polite and friendly and never gets my info wrong. The cabs are always 5 minutes early, waiting in the right spot, and the drivers are pleasant. For this, I gladly say that they've earned my loyalty when I need a cab. They are also slightly cheaper than the other cab companies and will give you slack on luggage fees. I do knock off one star because their taxis are in disrepair. They're beat-up old vans with dented fenders and doors that stick and are hard to open. The insides are clean but they're just really old, clunky cars. Once, the engine even stalled a few times before starting, which made me nervous. But other than that, they are definitely the best cab company in Ithaca. Thank you ASAP for being a godsend. read more

Zero stars, rider beware! Completely NOT COVID compliant. When the driver had no mask and to our surprise a random incapacitated women in the back was riding along with us. Horrible driver, went straight through multiple stop signs. Old and in need of great repair vehicle, got lost and a VERY sketchy ride. Does not take credit cards and did not have change. Be careful! read more

I am so grateful to David and ASAP for being available to help those who need transportation for medical issues. I am visiting from out of town and halfway through my voluntary quarantine (before seeing elderly family), started feeling sick. On my doctor's advice, I made an appointment for a COVID test, and ASAP transported me to and from. Great communication in setting up the ride, and a friendly caring driver and dispatcher. Thank you for making a difficult situation a little easier. read more

Horrible company! Completely ruined my daughter's birthday celebration! They were scheduled for a pickup at noon an Saturday 6/15/19 of 12 of us. No show! Even though they had been in touch as recently as the night before to confirm. On Saturday we waited and reached out to company and driver. No answer, no call back. Definitely do not recommend this company due to unprofessional and inadequate service. Felt so terrible for my daughter and all who showed to spend day with her only to have no ride! read more

This is the fastest cab service in Ithaca, end of story. Forget Collegetown Cabs, forget University Taxi, forget them all. The fact that A.S.A.P.'s prices are also the lowest in town is icing on the cake. Clean cabs, friendly drivers. Professional in every way. read more

ASAP Cab Company - Taxis Near Me - Ithaca, New York

Had a great experience with asap. They were prompt, polite, and easy to communicate with. Drivers were excellent.

Excellent service! Drivers are punctual, friendly and helpful. Get me to the airport 4am on time. Rational charges. Very responsive and responsible! read more

ORIGINAL: 5 stars. Very polite driver, no nonsense business, great pricing! I found ASAP already waiting at the airport and gave them a shot, would do again! (I don't understand the negative reviews) Compared to the other cab companies, this company is MUCH BETTER - it's safer (a different company had me scared I would die in a crash), non-sketchy (trust me - this is important late at night), and just overall more upfront about their pricing and company story. I hope to see their business grow UPDATE: 1 star. Was charged a ridiculous amount in my bank account, not the $16 I was told I would be charged. Tried contacting them to change it, nothing happened. Had to call my bank multiple times to finally get it resolved. Lesson learned--pay in cash and not with credit card to them. OVERALL: 3 stars. read more

Called the day before for an early pickup to the airport. He never showed up. I called him several times but he didn't pickup and calls went to a voicemail that wasn't setup. Called Ithaca Dispatch and received a taxi in less than 10 minutes read more

i ve never written a review....but i have to write this one! ASAP is a really bad company! driver are not friendly at all , they are late, all the way talking on the phone...I(ve call them twice, they were late twice : 10 mn the first time and 30mn the second one!!!!!! I think they choose the ASAP name cause its that you are going to heard everytime you will call the campany to know where is the cab: "its coming ASAP....." read more

The absolute worst. I called an hour and a half before I needed to be picked up and they took my info and said it would be here. I called to confirm 10 minutes before I needed to go and they had no record of me, and there was an hour wait, then the operated hung up on me...most likely before I could tell her how unfair that was. Don't use them if you actually need to be somewhere and don't have an hour to wait for their schedule to open up. read more

Holy Crap! Ithaca needs Uber! I just moved here and heard all the cab companies were pretty bad so went with the one with the best reviews. Called dispatcher at 7:30AM for 9:15AM flight hoping they could pick me up by 8:00. Cab showed up at 8:30. Missed flight. Super pissed. In hindsight, should have booked the day before, but then they shouldn't have told me "no problem" when I called the morning of. Otherwise, I would have made other arrangements and not missed my flight. read more

I am all for supporting a new start up, but having just left one of the scariest cab rides I have ever taken, I can not recommend this company. My driver was over tired and weaving all over the highway. Dispatch was late on a timed call that was ordered 24 hours in advance, and confirmed twice. Cab service overall is poor in Ithaca, but more professional services are available read more

GREAT. I think Ithaca had only one cab company before ASAP. Ithaca dispatch/university taxi/IDI courier/Cayuga tax/ithaca taxi are all the same company; they all have the same website and business address. And they'd charge ridiculously high prices ($30 PER PERSON to get to the airport with 2 people in the cab). I paid $17 to get to the airport ($15 flat fee, $2 luggage charge, tip not incl) with ASAP and I was the only passenger. I think they let you share rates to the airport too instead of each individual being charged separately for the cab ride. The only negative is that they're a small fleet since they're so new. read more

This is easily the worst cab company I've ever encountered. I've used them twice now and both times they took over an hour to pick me up, after telling me, both times, it would only be 10-15 minutes. read more

DO NOT USE THIS COMPANY- DO NOT RELY ON THEM. I am genuinely flabbergasted by this cab company's rudeness, inefficiency, and disrespect. The woman on the phone confirmed that a cab would come in 15 minutes. 20 minutes later, I called & she said I hadn't provided enough info. I gave her my location, but I ended up having to call another company & wait for them to come. Absolutely horrible experience. Never again. read more

Completely unreliable. Showed up 20 minutes late once for arranged ride to airport. Second tine more than 1.5 hours late! Use someone else.

I have to say, for being called A.S.A.P. Cab Company, A.S.A.P is not very fast. Over the summer I have dabbled with a few cab companies. I think I may have called just about every cab company in the area. With each call I always look for the fastest and the cheapest option. A.S.A.P is always the cheapest but they take forever and they are rarely on time. Whenever they give you a time I would add 20 to 30 more minutes to it. So I wouldn't call them unless I was not in a rush. I would also expect to pay more after I got in the cab. When you call them they will give you one price but the driver always charges more after you got in the cab. Double check how much it will be BEFORE you get in the cab. For a faster option I would call CollegeTown Cab. They are a little more expensive and they are a few minutes late sometimes but they are faster then A.S.A.P. But they are not perfect. They have a lot of new drivers who don't really know the campus a lot but they are nice. So the choice is really up to you in the end. read more

The driver was really friendly, and all phone correspondences cordial. The company needs to work on punctuality. Seems like they may take on more jobs than they can realistically handle? This is just a guess. I hope they can iron out the kinks. Ithaca needs a reliable cab company (or Über)! read more

ASAP is hit and miss. Sometimes they are on time, sometimes 20 minutes late, and sometimes over an hour late. They just aren't consistent. However, I would probably recommend them instead of some of the other taxi services in Ithaca like Collegetown Cab. read more

This place is really bad, scheduled one of there tour buses for a birthday party on 6/15/2019. Driver called Friday night and left a message a call was placed back with details on pick up location. We were all gathered ready for a good time and the bus never showed. Driver would not answer phone company was not open false advertising. I am also writing the BBB. DO NOT USE THIS COMPANY read more

I had an important medical appointmentthat i missed because this company showed up 1 hr and 10 minutes late. They called and confirmed at 11 am for a 1 pm pick up. At 1:25 i calked and was told 5 to 10 minutes. 35 minutes later and 20 minutes late for my appointment, the driver showed up and blamed his boss. I spoke to the boss who was unapologetic, and rude. I will NEVER use or reccomend this company again. Plus i was charged a $25 missed appointmwnt fee, and cant get another appointment for a month. read more

This cab service is very prompt and professional. They are always there when you book them and courteous as well. My son books them every time he needs to go to Rochester or Syracuse airport to come home to California. He used another cab company before this company existed. He said that other company was rude and never on time. We have yet to have a problem with ASAP and have been using them ever since the car service we used before went out of business. Highly recommend to anyone requiring great and dependable cab service! read more

I scheduled a cab for 4:45 am from hotel to Elmira airport, a 5 min drive. I started calling dispatch at 4:50 when the cab did not show. Dispatch said she would call right back. No call back so 5 min later I called her back and she said he should be pulling up. 5 min later no answer at dispatch and voicemail box full. He finally showed up and I had my bag in the trunk before he could get out of the car. Car reeked of smoke. He drove me 5 min at the charge of $13. No accountability for being late and did not get out of the car at the airport. read more

I called them to see if they had any cabs in the area and got lucky since they were in the middle of a shift change. I took off one star since the dispatcher didn't call me back once she confirmed the driver could come. It was a pretty quick and inexpensive ride. read more

No stars.... cabs stink.... they cram rides together... they wait times just as worse as totem..... if u order a round trip when they busy they will leave u at ur first stop and pretend they came back even when u only went inside the store for one thing and came right out (happened to me today just got home from a different cab company ) to make matters worse even after i told the dispatcher ok fine whatever and hung up they called back and said a manager was coming as im on my phone telling him im ok i dont want the ride (talking over him because he just kept trying to talk) a so called manager pulled up at the same time saying "dont yell at my dispatcher " just pulled up with his window down as if im pose to care or even called for another cab also acting as if i was pose to change my composure and i to sent him on his way threating me that he can leave (bye) no customer service at all if the cab truly came back and i wasnt out side why send a manger all of a sudden????? Dont matter they will never get my service again... three time riding with them and i never been pleased. read more

I set up a ride to the airport scheduled for 3:45 a.m. on Dec. 22nd five days in advance. I even called back three days in advance to confirm, because they didn't call me back to confirm as they said they would. I was assured that my ride would be there. The driver did not show up. When I called it went straight to a full mailbox. I called Jan. 2 to complain & the man who answered said that he didn't know why I wasn't picked up & that he had seen my listing. He wanted to give the driver a chance to explain. I was happy to let him check with him, but he wanted ME to call him back later that day to find out why the guy didn't show up. I said that I thought he should call me back to explain. He said he would probably forget because he was too busy! I said that I was busy too and I didn't appreciate him putting all the onus on me. I come from a family of small business owners. This is NOT how you run a small business. He ended up saying "Have a good day," & hung up. Do not do business with this company!!! read more

This cab company is the WOAT (worst of all time). Never use them!!!!!!! Unless you like riding in cars that sound like they are going to explode every time the go over 15mph!!!!!!!! The windshield was so dirty I couldn't even see through it. Honestly just thankful I lived to write this review. WOAT WOAT WOAT WOAT I would give them negative stars if I could read more