Ya know, for a bus line I would say four stars is pretty impressive. In my experience busses are…read morekinda always a sh*tshow and this was comparatively pretty great. The things I loved: -they support e-tickets!! This may seem like a no brainer, but as Ithaca busses go, believe me it's not. I thought this made the process wayyy easier. - the outlets on board actually work!! Again, not as much of a given as you'd think. -your spot is reserved. They make you buy a ticket based on bus time, so no matter where you are on line, you'll get on the bus. The sh*tshowy part: -the "bus station" which I think is the pharmacy?? Is closed... so online is pretty much your only option to purchase tickets. -they stop at Binghamton on the way to New York. Every other bus service also does this, but the others at least let you know in advance. Would love to see a truly direct bus route. -there are ~technically~ two buses per day to New York, but the later is a 10 hour ride due to some confusing layovers... so there's really only one bus a day. Not sure if this is a Covid development but the inconvenience cannot be overstated. Last thing for the high-stress people like me: there is only one place that the Greyhound departs from in Ithaca, on Green Street in front of Urban Outfitters. It's a little unclear on the website, but here's your confirmation that you're in the right spot take a deep breathe.

This Greyhound terminal is kind of like a cross between a richly historical edifice and... a…read morecountry redneck's tool shed. The kind that hasn't been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn't have the faintest inkling of what a power grid is. Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it's out of order and there's no toilet paper in it? Or how one sink has -no- running water, and the other sink is marginally better... but good luck finding hand soap or paper towels. The sole attendant was "helpful" in the most basic way: he greeted us, then pointed to the door through which we'd be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed... considering all of the -two- doors one could choose from. I tried coming up with any transit hub (is that even a relevant term for what this place is?) that's shoddier. Nope. Not coming up with a thing. Fail.

We used Imperial Transportation Service for a recent Bachelorette Wine Tour. I could not be more…read moreimpressed with the level of service and personal assistance we were given! Enzo was so generous with him time and attention... he helped me plan all our stops & dinner... even sending me phone numbers & contact information. Marvin was our driver for the day. Awesome professional! So fun and helpful! He even helped all of us on & off at our stops! (With extra attention to one bachelorette on crutches.) Thank you both for an awesome experience.

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

Had my trip canceled hours before my trip with a promise of a full refund Fast forward to today, 2…read moremonths after my trip after multiple calls and e-mails to the company and no refund initiated. Made a call today and they are closed indefinitely while "making some changes." They stole my, and by the looks of it, many other peoples money and ran with it. If this company ever tries to make a comeback I would suggest going out of your way to stay away from this fraudulent, unsafe company.

Out of business, from all appearances. They apparently stopped all operations after the fatal bus…read morecrash (which we had not heard about until recently) but still sold tickets to unsuspecting customers like us. A week before the date of our travel, they sent a cancellation notice promising to refund the charge. They broke that promise, one can only surmise because they don't have the money. We disputed the charge with our credit card company in order to get our money back. Long story short, this company apparently no longer offers any services and should not even be considered by anyone.

My family and I have traveled with Swarthout for a number of years, especially including the last…read morecouple of years when my mother and I have gone down to NYC to celebrate various events. The fact that there's a NYC trip pretty consistently available is definitely a highlight of traveling with Swarthout. I think they're raising the cost of the NYC trip (from $62 per person to $64 per person), but it's very minimal - and the ticket is still very much worth the cost. Generally, the experience is very organized. The driver I think we've had for every (or almost) trip down to NYC, Chuck, is fantastic and knows exactly how to maneuver the bus through heavy NYC traffic. Drop off and pick up is also well organized. While I haven't experienced any of the other tours that Swarthout offers in quite some time, I am hoping they continue to plan for at least one Yankee game trip during the 2016 trip schedule. I won't hesitate to buy tickets for that trip if/when they offer it next. While Swarthout is pretty organized about their communications, I have noticed that people who are new to traveling with Swarthout can be confused about the bus seat numbers - even though most are clearly marked. The last trip I was on, a family got on board the bus at the first pick-up spot and looked for their seat numbers before the husband gave up and told his wife and kid to just sit down in a couple seats. They were the wrong seats, unfortunately, and when people got on the bus later in the pick-up schedule, they couldn't find their seat numbers because this family had already sit in them - also covering the seats numbers that are usually on the window space. Perhaps this is something that has been addressed recently (my last trip was in May 2015), but, if not, this is something I would advise Swarthout look into - enhancing visibility of the seat numbers (or, alternatively, get rid of them entirely). TL;DR Love these tours. Will be joining Swarthout again 2016. Seating seems to be somewhat confusing for some, though the trips are otherwise very organized - and fairly intuitive in terms of joining them, etc.

Swarthout Bus Company is extremely professional and reasonable. We hired the company for our…read morewedding and they were responsive and easy to work with, as we decided our final schedule. Their buses are very clean and our guests were pleased!

Your driving is scaring the hell out of me. Dirty windshields with wipers that don't work make for…read morea scary experience as you realize your driver can't see a damn thing. The bus is comfortable enough but due to the scariness factor. I might not have any fingernails left by the time I get to NYC. It's gonna be a harrowing 5 hour ride.

The line for ticketing is wrapped around always and no one explains what is going on . All the…read moreemployees sit behind there window clearly overwhelmed by the amount of travelers. Never again for me . I will spend the extra money with another company.

O. M. G. !!!! all I have are two words: Lori. Sponable. when I entered Lori's bus all I expected…read morewas to get from point A to point B. I did not expect to meet both a friend for life and a role model all in one ride. did you know Lori got a perfect score on her SAT but ultimately decided it was an arbitrary test. talk about humble. Lori, thanks for everything you do. you make me a better me and I hope one day to make you a better you. also a good driver.

We booked a limo and a shuttle for a Wedding in Geneva, NY…read moreThe Limo driver had no idea where he was supposed to be and at what time. The shuttle driver was very nice, but she was not given my correct phone #, so she couldn't get a hold of me for the first 2 hours of the evening. At the end of the evening she was told to NOT make the last shuttle trip because it was 11:36---6 minutes past our slotted time. Fitzgerald Bros told her to not bring home the Bride and Groom and 22 other guests unless they were paid another $120. Earlier in the week, I was told we would be given a 30 minute grace period. The Sales Mgr was RUDE and inflexible, and would not refund the $120 I paid in cash---AFTER I pleaded with the driver to bring them back to the hotel. Will NEVER use this company again

Great service reasonable prices Great drivers. Would really recommend for a wine tour or wedding or…read morea evening out.

Not safe. Do not use them. Our driver took off at every winery & was late returning. He was never…read morethere waiting when we came out of the wineries. We had to wait. During the initial, pick up he arrived at 10:04 then messed for 30 minutes on something in the back ceiling of the limo then told us we were the ones to delay. He came in after 1 pickup smelling like weed, was belligerent to the person who booked this trip, not once, but twice, slammed on the breaks 2x forcing us to fly forward, was behind a stopped Amazon truck & didn't give right of way to oncoming car almost causing an accident when he whipped around the Amazon truck. Then cursed at the oncoming car as if they were in the wrong. He was & a limo driver should know the rules of thebroad. The front end of limo shook the whole time like it needed an alignment, tie rod, or new bearings. He missed a stop on the wine trail & refused to go to the last stop & proceeded to speed on the thruway home at times - very angry. Some of the girls were scared of his driving. He charged us 1 1/2 hours over when he caused all of the delays w/ the exception of about 10 minutes at about 10:30 when we were trying to get the Bluetooth in the limo to work (it didn't). We deserve a full refund. If you're concerned about safety, don't use them.

Awesome service our driver Tylor was fantastic, great personality and very competent drive. Next…read moretime we're in town hope to get him again. Thank You Tylor!

terrible driving, terrible driver, asked for a tip, and then gave himself a $10 tip after not…read morehelping with any of our bags and driving like a maniac. when we got into the car as well, the driver was telling us he was going to take another party as well and we would have to squish but there was absolutely no space in the car for more baggage or for more people.

Wade lived up to all expectations. He arrived early and catered to our every need, both early and…read morelate in the trip. If you've ever desired to go on the perfect carefree hired wine tour, there is nobody other than Wade that you should choose!

Wade curated a several-stop winery tour along the SE Seneca Lake for a friend and me, with fun…read morebanter on the drive about animals (birds and dogs), local tidbits, advice for other activities and meals in the area, and more. The winery staff obviously had a fondness for Wade, and we definitely felt like VIPs, getting great seating with gorgeous views and visiting calm wineries (a vibe we wanted!). It was such a fantastic day trip for us. Would recommend

One of the absolute WORST bus services I have EVER had to deal with in my ENTIRE life. The drivers…read moreare nice, but by god the schedules are NEVER adhered to, with most busses being at LEAST 10 mins late nearly every time, and many times just straight up not coming at all. Absolutely fucking pitiful.

Replace rt 15 drivers with people who actually r on time I had to miss a day of work cuz rt 15…read morechoose to be not only an hour late but and hour and 41 minutes late. Thxz for nothing rt 15. If they ain't gonna be on time get rid of it! I hate being late and I hate wasting my money on rides for this! So not worth bus passes