Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Had my trip canceled hours before my trip with a promise of a full refund Fast forward to today, 2…read moremonths after my trip after multiple calls and e-mails to the company and no refund initiated. Made a call today and they are closed indefinitely while "making some changes." They stole my, and by the looks of it, many other peoples money and ran with it. If this company ever tries to make a comeback I would suggest going out of your way to stay away from this fraudulent, unsafe company.

Out of business, from all appearances. They apparently stopped all operations after the fatal bus…read morecrash (which we had not heard about until recently) but still sold tickets to unsuspecting customers like us. A week before the date of our travel, they sent a cancellation notice promising to refund the charge. They broke that promise, one can only surmise because they don't have the money. We disputed the charge with our credit card company in order to get our money back. Long story short, this company apparently no longer offers any services and should not even be considered by anyone.

My family and I have traveled with Swarthout for a number of years, especially including the last…read morecouple of years when my mother and I have gone down to NYC to celebrate various events. The fact that there's a NYC trip pretty consistently available is definitely a highlight of traveling with Swarthout. I think they're raising the cost of the NYC trip (from $62 per person to $64 per person), but it's very minimal - and the ticket is still very much worth the cost. Generally, the experience is very organized. The driver I think we've had for every (or almost) trip down to NYC, Chuck, is fantastic and knows exactly how to maneuver the bus through heavy NYC traffic. Drop off and pick up is also well organized. While I haven't experienced any of the other tours that Swarthout offers in quite some time, I am hoping they continue to plan for at least one Yankee game trip during the 2016 trip schedule. I won't hesitate to buy tickets for that trip if/when they offer it next. While Swarthout is pretty organized about their communications, I have noticed that people who are new to traveling with Swarthout can be confused about the bus seat numbers - even though most are clearly marked. The last trip I was on, a family got on board the bus at the first pick-up spot and looked for their seat numbers before the husband gave up and told his wife and kid to just sit down in a couple seats. They were the wrong seats, unfortunately, and when people got on the bus later in the pick-up schedule, they couldn't find their seat numbers because this family had already sit in them - also covering the seats numbers that are usually on the window space. Perhaps this is something that has been addressed recently (my last trip was in May 2015), but, if not, this is something I would advise Swarthout look into - enhancing visibility of the seat numbers (or, alternatively, get rid of them entirely). TL;DR Love these tours. Will be joining Swarthout again 2016. Seating seems to be somewhat confusing for some, though the trips are otherwise very organized - and fairly intuitive in terms of joining them, etc.

Swarthout Bus Company is extremely professional and reasonable. We hired the company for our…read morewedding and they were responsive and easy to work with, as we decided our final schedule. Their buses are very clean and our guests were pleased!

Your driving is scaring the hell out of me. Dirty windshields with wipers that don't work make for…read morea scary experience as you realize your driver can't see a damn thing. The bus is comfortable enough but due to the scariness factor. I might not have any fingernails left by the time I get to NYC. It's gonna be a harrowing 5 hour ride.

The line for ticketing is wrapped around always and no one explains what is going on . All the…read moreemployees sit behind there window clearly overwhelmed by the amount of travelers. Never again for me . I will spend the extra money with another company.

O. M. G. !!!! all I have are two words: Lori. Sponable. when I entered Lori's bus all I expected…read morewas to get from point A to point B. I did not expect to meet both a friend for life and a role model all in one ride. did you know Lori got a perfect score on her SAT but ultimately decided it was an arbitrary test. talk about humble. Lori, thanks for everything you do. you make me a better me and I hope one day to make you a better you. also a good driver.

We booked a limo and a shuttle for a Wedding in Geneva, NY…read moreThe Limo driver had no idea where he was supposed to be and at what time. The shuttle driver was very nice, but she was not given my correct phone #, so she couldn't get a hold of me for the first 2 hours of the evening. At the end of the evening she was told to NOT make the last shuttle trip because it was 11:36---6 minutes past our slotted time. Fitzgerald Bros told her to not bring home the Bride and Groom and 22 other guests unless they were paid another $120. Earlier in the week, I was told we would be given a 30 minute grace period. The Sales Mgr was RUDE and inflexible, and would not refund the $120 I paid in cash---AFTER I pleaded with the driver to bring them back to the hotel. Will NEVER use this company again

Awesome experience for Syracuse graduation. Especially helpful for my mother who has mobility…read moreissues. Ask for Zeke!

Great service reasonable prices Great drivers. Would really recommend for a wine tour or wedding or…read morea evening out.

Awesome service our driver Tylor was fantastic, great personality and very competent drive. Next…read moretime we're in town hope to get him again. Thank You Tylor!

I scheduled a ride to the Ithaca airport and then one back for a week later. The ride up: fine, no…read moreproblem. On the way home, though, my flight got delayed. I cancelled my orignal ride and reacheduled my pick up for 45 minutes later... and they keep cancelling my ride. I get that it's going to be late now, but they *claim* to be 24/7. So now I'm going to be stranded at the Ithaca airport at 1:30 a.m.??! What am I supposed to do??

Wade lived up to all expectations. He arrived early and catered to our every need, both early and…read morelate in the trip. If you've ever desired to go on the perfect carefree hired wine tour, there is nobody other than Wade that you should choose!

Wade curated a several-stop winery tour along the SE Seneca Lake for a friend and me, with fun…read morebanter on the drive about animals (birds and dogs), local tidbits, advice for other activities and meals in the area, and more. The winery staff obviously had a fondness for Wade, and we definitely felt like VIPs, getting great seating with gorgeous views and visiting calm wineries (a vibe we wanted!). It was such a fantastic day trip for us. Would recommend