One of the absolute WORST bus services I have EVER had to deal with in my ENTIRE life. The drivers…read moreare nice, but by god the schedules are NEVER adhered to, with most busses being at LEAST 10 mins late nearly every time, and many times just straight up not coming at all. Absolutely fucking pitiful.

Replace rt 15 drivers with people who actually r on time I had to miss a day of work cuz rt 15…read morechoose to be not only an hour late but and hour and 41 minutes late. Thxz for nothing rt 15. If they ain't gonna be on time get rid of it! I hate being late and I hate wasting my money on rides for this! So not worth bus passes

Your driving is scaring the hell out of me. Dirty windshields with wipers that don't work make for…read morea scary experience as you realize your driver can't see a damn thing. The bus is comfortable enough but due to the scariness factor. I might not have any fingernails left by the time I get to NYC. It's gonna be a harrowing 5 hour ride.

The line for ticketing is wrapped around always and no one explains what is going on . All the…read moreemployees sit behind there window clearly overwhelmed by the amount of travelers. Never again for me . I will spend the extra money with another company.

Ya know, for a bus line I would say four stars is pretty impressive. In my experience busses are…read morekinda always a sh*tshow and this was comparatively pretty great. The things I loved: -they support e-tickets!! This may seem like a no brainer, but as Ithaca busses go, believe me it's not. I thought this made the process wayyy easier. - the outlets on board actually work!! Again, not as much of a given as you'd think. -your spot is reserved. They make you buy a ticket based on bus time, so no matter where you are on line, you'll get on the bus. The sh*tshowy part: -the "bus station" which I think is the pharmacy?? Is closed... so online is pretty much your only option to purchase tickets. -they stop at Binghamton on the way to New York. Every other bus service also does this, but the others at least let you know in advance. Would love to see a truly direct bus route. -there are ~technically~ two buses per day to New York, but the later is a 10 hour ride due to some confusing layovers... so there's really only one bus a day. Not sure if this is a Covid development but the inconvenience cannot be overstated. Last thing for the high-stress people like me: there is only one place that the Greyhound departs from in Ithaca, on Green Street in front of Urban Outfitters. It's a little unclear on the website, but here's your confirmation that you're in the right spot take a deep breathe.

This Greyhound terminal is kind of like a cross between a richly historical edifice and... a…read morecountry redneck's tool shed. The kind that hasn't been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn't have the faintest inkling of what a power grid is. Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it's out of order and there's no toilet paper in it? Or how one sink has -no- running water, and the other sink is marginally better... but good luck finding hand soap or paper towels. The sole attendant was "helpful" in the most basic way: he greeted us, then pointed to the door through which we'd be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed... considering all of the -two- doors one could choose from. I tried coming up with any transit hub (is that even a relevant term for what this place is?) that's shoddier. Nope. Not coming up with a thing. Fail.

From start to finish, a very professional experience. My attorneys were traveling for a trial and…read moreone of them was in Syracuse. I arranged for her to be picked up in Syracuse and taken to Wilmington, DE. Everything went seamlessly. Driver was professional and drove safely. On the admin side, communication and updates throughout. Very professional, just the like NYC car services my firm uses. Would highly recommend them and will definitely use their services again.

From the owner: GLS Executive is a professional chauffeur and executive transportation service based in Liverpool,…read moreNY, serving the Syracuse & Central NY area. We specialize in reliable airport transfers (SYR, ITH, RME. ART, ELM, BNG, and others), corporate and business travel, special events, wine tours, and group transportation in luxury SUVs and Sprinter vans. With 24/7 dispatch and courteous drivers, we make travel seamless from pickup to drop-off. Contact us for quotes or reservations. * Syracuse limo * SYR airport * corporate travel * wedding transportation * black car service Call or text 855-445-7546 for free fastest quote and direct booking.

Scott was our wonderful driver on our wine tour of the Finger Lakes! He was helpful but also…read moresupportive of whatever we wanted to do. He went out of his way to make our trip a pleasure! Also, best price!! We will use him again when we come back for sure!

From the owner: Great driving service covering the Finger Lakes area. Custom wine tours, medical appointment…read moretransportation and airport transportation. We can pick up in Ithaca, Rochester, Syracuse and anywhere in between.

our driver was great and punctual!! We would recommend for sure! He came at 4 am!! We will use…read moreagain next time we fly!!

Beautiful and great driver love the man great guy very safe driver I loved driving in the cabread more

I'd like to place in a great review for OurBus. I've taken this bus service several dozen times now…read morefrom Upstate NY to NYC. It has always arrived early, except for one bus driver who was mentioned by reviewer Jacklyn S (a beyond militant driver who screamed at the top of his lungs at everyone getting on the bus and at my husband who got on without seeing him first but who had his ticket), I find this bus service reliable, courteous, clean, and most of all it's on time!!! It often arrives 10-15 minutes early and bus drivers allow passengers to file in and sit down early as to depart on time. I've had now many experiences with this service. There were two rides where I had an issue (once with a beeping noise throughout the trip) and customer service immediately wrote back to me to provide me with a credit or refund. Now that I've had some horrible experiences with Trailways, I am appreciating how reliable OurBus is and I think it's important to mention it here to balance out other comments I see.

I was just at the Ithaca stop, and the Man in the bus is extremely rude. I had asked me about the…read morecompany, and he refused to speak to me. He was an African American man, and perhaps he was racist against white people. I'm not sure. He seemed more attentive to the black people on the bus. No need to be racist or sexist. ithaca Sum dec 8th 1pm

Dear Driver of the 70 leaving Green@Commons on 9/5 shortly after 10am,…read more If payment received during your shift is so important to you, then collect payment before you temporarily leave the bus or keep the bus locked while you're not on it. Your theatric head count and shoulder shrug after everyone boarded while you were not present was irksome at best, but still not the type of energy I want to absorb at the start of my Saturday morning. Furthermore, your unnecessary literalism in response to a simple question - asked in a pleasant tone - about the location of a stop at a certain intersection did not go unnoticed. It'd be in your best interest to save your nastiness for someone who treats you in-kind. Think about it. Sincerely, K.C. #ImNotTheOne

I was in Ithaca flying to CA when the Canadian fires created a mess with the NE USA. Instead of…read moreflying through Newark I changed my itinerary to fly out of Syracuse about 6pm that night. Christopher responded right away and was polite and organized and was able to pick me up at 3am the next day (9 hours after I contacted him) and shuttle me to SYR. He was prompt, drive quite well, and arrived with a clean car. I want to thank Christopher to kick off my day on time to help me finally get back home. Oh and there were several texts to me to confirm the pick up, to pay the fare, remind me, and also one 15 minutes before he arrived. Nice touch.

We frequently have very early flights for work. Pickups via one of the rideshare services are…read moreimpossible to get at 4 or 5am. CCS was immediately responsive less than 24 hours before pickup. We got a quote and invoice within 15 minutes. 4am on the day of our flight they were at our house not just on time but early! Friendly, courteous safe driver. Reliable transportation to the airport during odd times is almost impossible to find in Syracuse but CCS was there for us and fulfilled everything they said they would! 10/10 recommend!

Owner is extremely rude on the phone. Literally yelled at me and told me to go to another company…read morewhen he couldn't provide a vehicle for my needs. I'm sure that this place would no longer be in business if it was in a larger market.

Wow. It has taken me 2 weeks to try to think of how to review this service. If there was a…read morenegative star rating, I would have chosen it. Here it goes: 1) The car is neither luxurious nor comfortable. The body is rusted. The interior is dirty. The console in front of the seat is broken and stuffed with a dirty pillow. The handles on all of the doors on the inside are broken. The doors can't be opened from the inside (which is super-creepy with a driver like Orlando). The car beeps for 3 minutes every 20 minutes or so, but Orlando assures you that there is no problem. I am not sure that the seatbelts in the back work (it's ok with Orlando because it's "legal"). The car shudders when it goes over 50 MPH. The 4th, 5th, and 6th people of your party have to climb over a seat into a raised seat with barely enough room for three (we are small people--all less than 160 lbs). 2) Orlando is offensive. Within 5 minutes of starting our trip, Orlando had succeeded in offending everyone in our party--Canadians, Drivers of Subarus, Democrats, Physicians. Orlando never stops talking, and it is not about the area and local attractions or what to look for. He lectured the car about how doctors are criminals who prescribe medications that people don't need--such as insulin for diabetes. "All you need to do is take large doses of cinnamon." You can cure cancer by,"mixing Flax oil in cottage cheese. Its a well known fact. It's on the google." 3) You will feel like Orlando's prisoner. We were a group that likes conversation. We usually have to keep two members of our party from chatting too much. Orlando talked non-stop the entire trip. We were taking turns sitting in the front seat next to him to share the burden. We ended our trip one hour (and one winery) early just to be able to get out of his car. Some of the topics that Orlando pontificated on: his past employment for the government--"I can't tell you what I did. They asked me to fake my death, but I wouldn't do it; so I had to quit." He also told us about the buried UFOs as big as a football field in the desert. He also commented on how there are, "so many democrats that you could bury them." I am not sure what that was in reference to. 4) Despite the number of times that Orlando will tell you about his 28 years of experience, he is not all that knowledgeable. I had been planning this trip to the Finger Lakes for many months as a birthday celebration for my wife. I had carefully selected wineries that I wanted to visit. Right after getting into the car, he argued with me about my choices and asked me if, "you know anything about this area?" and then told me that it would be impossible to include Ravines in our itinerary as the Winery is in Geneva. I told him that there was a tasting room on Keuka lake, and he said, "I don't know anything about that." I had to tell him that I was confident in my itinerary and essentially argue with him to accept it. I don't think that visiting three wineries and having lunch between 1030 AM and 6 PM is too much to ask. In the end we were dropped off at 5 PM. In summary if you are looking for a knowledgeable, friendly driver in a safe comfortable vehicle for a relaxing day touring the amazing Finger Lakes wineries, DO NOT BOOK WITH Orlando. However, if you are seeking a nightmare version of Carpool Karaoke, but instead of James Corden driving you around in a nice car with pleasant conversation, you want an ignorant, rude, offensive, conspiracy theorist driver with verbal diarrhea and a dirty unsafe and uncomfortable ride, then Orlando and Finger Lakes Transport and Tours is for you.