I used to buy only from Orielys for years, but I am done with them. I had a battery fail within…read morethe warranty period and they supposedly couldn't find it under my phone number so I went to Costco and bought one for half the price. My son's battery failed after 1 year and I went to this store with the receipt and they refused to warranty it so we are going elsewhere. O'rielly batteries are junk and they will not stand behind their warranty. To make matter worse the manager by the name Stephen was extremely rude and I am done with Orielys.

This morning my battery died, so I went to O'Reilly's off Raeford Road and purchased a new one…read more Unfortunately, after driving for about an hour, it died again. I went back and spoke with Paul, and he immediately went above and beyond to help me. He tested my alternator (just as we suspected, it was underpowered) and quickly located a replacement in Conroe, which was perfect since I live there. He even jumped my battery so I could make it to the store with enough juice. Paul's professionalism, knowledge, and excellent customer service made a stressful situation easy to handle. Highly recommend O'Reilly's on Raeford Road -- and if you go, see Paul! - Tim Lancaster

Dude. So I'm in need of a battery and i already been to 2…read moreauto zones and an O'Reilly so I'm hoping this place has what I need. I was helped by Ellen and she was literally the worst. Bad attitude, not helpful, obviously wants to be home. I ask questions, she answers like I don't know what I'm talking about. It's sad because usually O'Reilly is usually our go to auto store. This one isn't the one for you if you value customer service. And it's funny because she answered the phone "this is Ellen" but her shirt says "Sally"... ‍

Sidney at the Kuykendahl store is the best! When I arrived, I announced I didn't know what was…read morewrong with my vehicle, but it was having difficulty starting. He was quick to check my battery and said it needed to be replaced. Within 15 minutes my battery was replaced and I was on my way. I couldn't ask for a more professional and kind man. Thank you, Sidney!

I visited this location today looking for an interior air filter for my Genesis. They Asian…read moregentleman that helped me was very kind. However, there's another not so gentleman with a thick crusty beard who is absolutely puts the ass in jackass. As soon as I pulled up to this location I had a flashback of a horrible experience several years ago but I was hoping he was not here any longer. Apparently he is. He is extremely rude, short, and repeats his input approximately three times as if I didn't hear it the first time. Stay away! There are too many other Auto Parts in the area with much better customer service.

I came in needing a battery test as my Tahoe was having trouble starting. The guy behind the…read morecounter ran the test and I had a bad battery. On Tahoes the battery is located under an arm that must be removed with socket wrenches to change it out. I've always had to do this at home. The manager, Daniel C., offered to change it out for me on site. That is above and beyond customer service. It made my day so much easier!!

Korri was so amazing at this location, he educated me on a few things regarding the parts of my…read morecar. He was very patient and friendly! Great work korri and kept being an amazing individual!!

This lady delivered my auto part, she not getting accommodations for her vehicle and she needs…read moreaccommodations for her short stature. AutoZone is discriminating against this woman because she's shorter than the average person which is not fair. She's 411 and she can't even get in her truck and they won't do anything to help her and she's in pain every day. A simple fix will be getting a kickstand for the truck so she can get in easily and out.. I hate seeing people that help me suffer. I hate seeing anybody suffer.

This Auto parts store Always has the knowledge and the parts I need. If you are looking for…read morequality parts and people that actually know an alternator from a starter than come on in. AC-Delco cheaper than the Dealer

Store # 23 would not allow my business to buy parts for the first time in 20 years. The new manager…read morewas rude, cocky and just said "you have no account" I told him I have purchased from a ash account for years from Henry and many other managers. The older white man said I'm here replacing him and the others from selling to everyone. I will never buy from XL again.

This is my first negative review I've EVER written. I'm very upset that it's almost 2024 and racism…read moreis at a peak. Growing up Latina in a mostly white area, I'm use to awkward situations. However a man named Chris made my elderly mother feel very uncomfortable. He ignored my mother and helped every person behind my mother. It was very clear which people he chose to help instead of my mom. Once he did speak to my mom, he seemed like she was bothering him. She was so upset she went to her car crying. My mother ended up receiving help from a wonderful young man. My mom ended up spending a nice amount of money and the young man made a nice sale!

DAN WAS SO FREAKING AWESOME! Went above and beyond to help me out! 10/10 customer service!read more

I had to have my battery replaced and my whole experience with Tyler at this location was AMAZING!…read more He was receptive to my needs and made doing business a snap!! I paid and had my battery removed and installed in less than 10 minutes. I felt like I was mKing a NASCAR pit stop!!! Tyler is a HUGE asset to your store!! Thank you for taking care of my needs!! Thank you Tyler!!!

Store staff was not helpful at all. Went in looking for a card engine self restart battery (and I'm…read moreno expert in the subject). When I asked the cashier and the stocker in the aisle they were both very impatient, and didn't treat me with good customer service.

Outstanding service provided by Zach! Extremely informative…read moreand discernibly dedicated to customer satisfaction. I highly recommend this business.

Bob and his crew did an unbelievable job on our car for flat towing. Bob walked us through the…read morewhole process and explained everything from beginning to end and how to attach and detach the car. Bob and his crew are Top of the game in this field!!! We recommend them for all your truck or car Modifications!!! The tow system works perfectly behind our Rv. Thank you Bob and the crew for your quick service and professional service.

For years I have driven past another auto parts store to bring all my business here because these…read moreguys know what they are doing. Today i needed to replace a dead battery. I tried to jump start it yesterday but it would did hold a charge overnight. I removed it and brought it to get tested. I remembered buying the battery here about two years ago. I walked in saying I needed to buy a new battery. They had all my records in their system, and they replaced the battery under their warranty. As I have for years, I will continue to bring all of my car maintenance and tool needs to this store.

Went in an hour before closing for a battery test and the two workers there told us "no cause it…read morewas close to closing time". All they simply had to do was a quick test that took like maybe 2mins. They were just sitting doing nothing. Took my business to AUTO ZONE and they got it done In under 2mins. I Will never come back to this O'reilly!!