I always have a good experience when I visit marathon sports on Boylston St. in Boston. Recently,…read moreI needed to exchange these stability sneakers because they were too hard on my knees. Matty was there to assist. He took his time and helped me find the right sneaker. His customer service was top tier. He was very patient and very understanding. His customer service was exemplary. Now I am able to walk without pain and with the right amount of support and cushioning. Thank you Matty for your assistance. Well done!!

Very good shoe store! Knowledgeable store associates. Good selection of sneakers and running shoes…read more My Brooks were getting worn out and I stumbled on this store. Got fitted and found a very comfortable pair of shoes I'm currently wearing. Wish they were closer to home!

I had an incredible experience after having issue with sales rep at the location. District Manager…read moreChad and Branch Manager Steph personally reached out to me to resolve an issue. They kindly offered to overnight me a new pair of tailored pants and completely refunded my original order. This was an incredibly generous gesture that went above and beyond my expectations. I am thoroughly impressed with their professionalism and top-notch customer service. They have earned a loyal customer, and I will definitely be back!

5 Stars for great service, quality products, complimentary sparkly water, free hemming, etc!…read more Stephanie greeted us as we walked in to the women's section of BM (downstairs, the men's section has a separate entrance on the street level). I was in Boston for only a couple of days and had heard good things about their jeans. The two fitting rooms were occupied, but I was given a glass bottle of sparkling water while I waited. After a short time, Stephanie helped me pick between some jeans (I'm in between sizes) and I got a few tank tops as well. Someone else was checking out and signing up for emails, so she offered to send the clothes upstairs to the men's section to check-out there since she heard we wanted to look at some men's shorts upstairs. Overall, a really great experience both in the men's and women's shops. Everyone was friendly and super helpful. Note: loved the water, but note that there aren't any bathrooms for shoppers, so drink with caution! Haha

I had a great experience at State & Liberty. As soon as I walked in, Will greeted me and asked if…read moreI needed any help. I told him I was looking for some pants and shirts and he was more than happy to show me options and to help. As I was trying on some pants, he asked if I wanted water or seltzer and he promptly brought me one. As I was trying stuff on, I needed other sizes, colors and he was very good about getting them for me. All of the associates work as a team, so during my time at the store other two ladies were very helpful with my choices. Great product, great service.

11 out of 10 recommend this place! The worker, who also attends law school, helped my partner the…read moreentire time even while he was helping another customer. We were so impressed with his ability to multitask, balance small talk and measuring, offer steaming as an option, suggest pairings of various inside shirts with blazers that we were interested in, and he even reminded us that there's an incredible open bar! They have white claws and whiskey shots that we were so grateful for, so again, the worker who studies law and wears glasses was amazing, hands down our favorite part of the afternoon. Thanks for all your help!

I know this is a large chain store. I know my review won't…read morechange them. Yet, I'm compelled to inform shoppers About their shocking return policy. The staff at Copley Place in Back Bay Boston said they ONLY accept returns with the receipt! Otherwise, they won't even give you store credit for items that are BRAND NEW with THEIR TAGS. The return policy on their website claims they will accept returns without receipt, Even after 60 days, in exchange for store credit. Still, the staff at my location refused my prompt return. The Deal: don't shop for gifts here, unless you want to be tacky and give them the receipt with the gift. Better yet, just don't shop here at all.

J Crew, your Men store makes me turn from slight indifference to love for J Crew clothing. Yes,…read morethis store is special, no it is not a regular J Crew store, You have to find it (it is in Copley Place, actually both stores are) but this store is specifically for men. They only sell Men's clothing so ladies ... sorry! The atmosphere of the store is very unique, antique but at the same time this refreshed modernism on a taste of the old. The staff is very friendly and extremely helpful. It's nice that they own the clothes so sometimes they can tell you how the fit, wear and wash will be like. They are pretty knowledgeable on the line and can tell you about unique designs or styles coming out as well. I love that they collaborate with many others manufacturers to come out with exclusive designs. I like this store quite a bit and recommend a visit.

I visited their new location in the Seaport and it's absolutely beautiful. Lots of options for…read moreeveryone! Their align collection is bigger than I expected. Lulu team members were super friendly and willing to help me out. They have lots more accessories here than their old location, more dressing rooms too!!!! Lulu athleisure wear is my fave and even tho it's pricey, if you take good care of it, it will last a very long time. Come check out their new location for yourself!!!

Fantastic experience. Everyone here was super helpful. Nice clean store and quality items. Great…read moreselection and the prices you'd expect at Lululemon. Would definitely shop here again.

TLDR: with Michael as my point of contact, between April and August 2022, I was unable to get 2…read morecustom shirts ($95 each), and 1 vest ($155) Timeline / series of events: - April: went in, got fitted for 2 custom dress shirts, paid upfront, and was told it would take about 5 weeks. Plan was for 1st shirt to come, confirm my size and fit, and then they'd make 2nd shirt. - May: email from Michael that they had issues w/ their Shanghai team (that's where the clothes are made) - clothing production delayed until mid-June (estimated). - Some other time in May '22: without my knowledge, my wife added a vest to my order as a surprise. - Late June: 1st shirt arrives, and vest came separately (in error - was supposed to come after confirming my fit). Both items were incredibly small/tight - like spandex. And I'm a slim guy. Michael says they'll redo the shirt from scratch, but that I need to bring in the vest so they can alter in Boston. Here's where things fall apart in July and August: - My wife works in walking distance to their Boston location (the only one left), so planned to drop off the vest herself, instead of going through the mail. - Vest return attempt #1: Michael said she could drop off, "any time after 11am". She goes there at 1pm - no one was there. Michael said, "sorry about that, it's just me today and I was out at our tailor's". IMO, if you tell someone to come in any time after 11am, and you end up leaving, you should let them know. It was a careless mistake, but I let it go. - In parallel, the "1st shirt" arrives for the 2nd time: wrong style (french instead of placket) and again, way too tight. I'm slim, but this shirt makes my stomach look chubby. Michael asks over email if it's supposed to be a dress shirt or casual shirt (regarding tucking-in). Great question... that should have been asked in April. Lucky for him, I'm an educated buyer, so I did intend to buy a custom dress shirt (like the one they are attempting to make). - Vest return attempt #2: I'm losing trust in Michael at this point, so I asked specifically what days and times he will be there the next week, and for a phone number to call in advance to make sure someone is in fact there. He assured me that people would be there until 5:45pm. I called several times at 5pm so my wife could get there before 5:45pm - no one answered the number he gave me. - Vest return attempt #3: Michael emailed: "with enough advanced notice... we'll be good!" and "5pm is a safe bet on Monday". So on that Monday, I emailed at 1:42pm asking if my wife could come in at 3:30pm-ish and called several times again - no response/answer. So, she went there at 5pm (the "safe bet") and again, no one was there (another customer was trying to return something, too). - Note: over several days and several phone calls, no one answered the phone # that Michael gave me. - Vest return attempt #4: By this point, I canceled both shirts - I thought they were not worth the time and effort. I planned one more attempt on the vest (only because my wife got it for me as a gift - so wanted to appreciate it). I emailed Michael: "How about Wed 8/10 or Thu 8/11 at 9am?" He replied: "I'll be here every day at 5:00, Wednesday and Thursday both days until at least 6:00!" - I gave up. It was clear he was incapable of scheduling a simple drop off. I call the phone number 3-4 times in a row, Michael finally picks up. He said if I gave him a specific day and time, he could make it work - I explained I just tried that via email - the "Wed 8/10 or Thu 8/11 at 9am" ask - and he responded with unrelated days and times. Michael agreed to refund me for the two shirts, and refund my wife for the vest before he hung up on me. - Since he hung up, I did confirm refund via email - he confirmed quickly. - I will never go to Blank Label again. - Outside of getting the clothes to fit - the style was OK and quality was below average. - My suggestions: buy from Suitsupply (custom), Club Monaco, Bonobos, Ralph Lauren, Brooks Brothers, etc. - certainly not Blank Label. - Prediction: Blank Label will be out of business by the end of 2023.

I ordered a tux from Blank Label in Boston that was supposed to arrive about 1.5 months before my…read morewedding. Around the time that my tux was supposed to arrive, they sent me an email saying that the order would be delayed by over a month -- potentially not arriving in time for my wedding. When I tried to follow up with additional questions, they were unresponsive, and it was impossible to reach them over the phone (despite many calls). I will not be using them again, and wouldn't recommend them to anyone else.

MUJI offers a uniquely serene and minimalist shopping experience at their spacious flagship store…read morein Boston's Back Bay. True to the brand's Japanese philosophy of "no-brand quality goods," the store is thoughtfully organized with a wide range of well-designed essentials, from stationery and diffusers to comfortable, high-quality clothing in a palette of natural colors and fabrics. While prices are on the premium side, the clean design and durable materials generally justify the cost for those who appreciate the aesthetic. A standout feature at this location is the innovative robot cafe. Watching a robotic arm meticulously prepare drinks is an experience in itself. We tried the matcha latte, which was quite good, properly bitter with a smooth, milky finish. Just be prepared for the novelty to add a little extra time to your order. They also stock a selection of their popular pre-packaged Japanese snacks and matcha powders. For anyone drawn to minimalist design and functional simplicity, Boston's MUJI is a worthwhile destination for everything from a new wardrobe basic to a uniquely crafted beverage.

The clothes are great quality, but the customer service is very disappointing. I returned an item…read moreto the store, and it has been 12 days with no refund. The store sends me to customer service, and customer service sends me back to the store. In the end, I have no item and no money. I won't be shopping here again.

the sales force is outstanding..very professional and kind..are not pushy...let you shop...i value…read morethem and often shop there for that reason..highly recommend..

Super disappointed on the ("new") return policy! Massive discount on a vest I never wore, price…read moretags and all still on it) purchased May 27th and hoped to get store credit for a return on it, on my Loft card July 11th. I was told I would only get the sale price credit, even though cost I paid is on my Loft card. I was even willing to spend it all on the day I returned it. Not acceptable. ) There is no value in the Loft store card - ditch the store card for Express, Anthropologie, LLBean and other stores who value your loyalty! (I guess they forgot the customers who kept them afloat during COVID. I was a longtime customer and would spend on my daughters relatives and friends a lot). I guess not any longer:(