This office is just great! The staff is thorough and very helpful AND they answer every question…read more The dentist is wonderful.

Scam. They wanted me to get dental work that I didn't even need. I got a second opinion somewhere…read moreelse and they told me I didn't need the work Madison family dental tried to have me get. Do not come here. Unless you wanna pay $$ for dental work you don't need.

They were very good until both dentists retired and others left. Lots of new people, they cancel…read moreall the time, and it's become too frustrating to deal with anymore.

I started going to this dental office back in the early 80's. Dr. Wilson was my and my husbands…read more dentist until the sale of the practice. We both had a couple of appointments and decided we could not continue with them new doctors based on changed and fixed up appointment and somewhat rough treatment while in the "chair". This was a reputable office until the change over.

I think I get more excited than the kids do! As a parent its so refreshing to walk into a office…read morethats calm for the whole family and they take the individual time and make you feel welcome and your child matters. This part that brings so much compassion and wanting to return is they dont push for unnecessary Treatment in which many offices do. The consultation experience is top notch. You get their full attention with no rushed conversation.They will give suggestions and that even if that means wait a couple years. They are more interested in a positive experience emotionally, financially and well being of the child process they will endure. YOU ALL ARE AMAZING.

Im 31 and finally got braces! I'm so glad I came here. Lauren assisted me through the process and…read moreshe was so friendly and so kind to me. The orthodontist was very kind and helpful as well. I could tell he actually cares about getting your teeth fixed properly rather than taking your money and doing a quick fix. Can't recommend this place enough!

To preface this, i had a tooth fall out in the middle of the night and immediately started…read morepanicking about sepsis, dry socket, the works. Something like that can be terrifying, particularly when you aren't familiar with the world of dentistry. After what I experienced, I believe that I can safely say with no hesitation, that this the Charles Dental Group is the most professional, no-nonsense, friendly, and overall welcoming, dentist in the area. They not only did my x-ray, but also did my tooth extraction procedure same day, and allowed my fiance into the exam/surgery room because I get nervous being alone at the dentist. Pricing may vary depending on your insurance, but we paid a fraction of what other places were trying to charge us for a simple tooth extraction, and that's no exaggeration. I'm going to refer my fiance here, I'm going to refer my father here, I'm going to refer friends here. Everyone should know this place exists, and I think it's a shame that it might be difficult for someone to find with the location. Overall 10/10! I look forward to my follow-up, and getting either a denture, or implant for my missing tooth. Thank you so much for helping me conquer my fear of dentists, and being so accommodating! My fiance might be looking for dental work soon too, and you better believe I'll be referring them here. I wish I were better with names. But whomever took care of me (Paul) is who I want taking care of my fiance (Andi). Edit: Paul and I share a yelp

Dr Hersh is caring, careful, and very deliberate in every thing she does. She listens to my…read moreconcerns and addresses each one in a way no one ever explained to me. The office staff calls a few days before and the morning of the appointment to confirm. The level of care is exactly what I want and there's no pressure to do more than I want. They give the highest level of care I've ever received from a dentist. Thank you.

Quality care, excellent staff. Highly recommend if you have any dental anxiety or fears.read more

Everyone at this dental office is amazing. I felt so comfortable as a new patient and they walked…read moreme through every step. I would highly recommend.

Very kind team that worked hard to make sure I was as happy as could be with my new tooth!read more

Dr. Winger is an exceptional dentist…read more The dental staff, are amazing: Bre- kind, understanding, conversational, very relatable and wants to help; Colleen- adept at delivering unfortunate news while maintaining professionalism... very skilled at her craft. Despite the above praise, there are critical issues with this office that have unfortunately expanded since Jamey retired - my issues revolve around solely the front office staff as well as the designation of this office as a Delta Dental Premier Provider, despite the customer service, scheduling, and billing practices being akin to a less-than-basic Medi-Cal Dental office. Beginning with the front office staff when Jamey was managing the operations. Jamey was bubbly, considerate, truly caring - did everything she could to make patients feel heard, comfortable, and made sure to never offend - I mean, the prices here are much higher, so this is the expectation at their price point. After Jamey retired, Tammy (the claims/billing specialist) unfortunately resumed communications with customers. Tammy is an anxious, rude, and unkind person who has no business working with the public- she used to work from home/behind the glass door, but now she is working with patients full-time, much to the detriment of this business, in my experience. Here is an example: After having a front tooth broken during a boxing hard sparring match, Colleen kindly explained that due to how the tooth had broken off, a post was not possible. She then called in Tammy to explain the metrics. While between jobs (I had told the hygenist - no one else, which is strange these two knew about it, indicating they placed these notes in the system... CAREFUL WHAT YOU SAY TO THEM!!), I was concerned about the price (I still had the same insurance so that wasn't a problem), something was not explained to me, and I expressed what was not conveyed to me, to Tammy and Colleen. Tammy then had an outburst and retorted "WELL YOU DIDN'T TELL US YOU WERE LOSING YOUR JOB!" It was extremely unprofessional and categorically incorrect - I had the same insurance (you know, COBRA...?) so it was also irrelevant. It made me feel terrible and I really didn't need her in there. I've never witnessed such an outburst in a dental setting and would never expect this from a premier provider dental office. Despite Tammy no longer being needed in the room, she remained. I looked over to Colleen and spoke/looked only to her for the remainder of my visit - being unaware of her own irrational behavior and how it impacts others, I'm not surprised Tammy remained in the room, despite her not even saying anything, just standing around. It was so gross. Example 2: After receiving my long-awaited implants for back teeth missing for quite some time (over a decade) I was under the assumption that I could utilize a payment plan as I had in the past (since it was part of my original treatment plan). I was so happy to have my teeth restored, they looked amazing, they felt amazing, I was absolutely elated and pleased with the work. This was one of my last visits at this office - I already knew Tammy was unsavory and mentally prepared myself. I was clearly in a good mood. Tammy was there to discuss the cost with me regarding the implants after insurance pays (just under 2k) I said "...I was hoping to get on a payment plan for the implants like I was before." And Tammy's face lit up into a smile "Absolutely not!" she grimaced, "We are not offering payment plans at this time!" I asked her why not, as I had utilized this in the past and she advised "Since the implants were not in your original treatment plan, we will not be providing a payment plan." The implants ABSOLUTELY were part of my treatment plan - the teeth were missing for YEARS. This was very disheartening, especially since she was so giddy to tell me the bad news. She then said "it was up to the "book keeper." I asked to speak to the book keeper, and she said "they work off-site, I don't know the next time they will be in the office!" I asked to receive a call from the book keeper and she said she would give them my number. Tammy could have said "Let me check with Dr. Winger and get back to you," But never did until after being difficult, and never advised she would talk to him. It's quite clear she is unfit to be working with the public. After, I received an email from Tammy, she knew she irritated me - that was likely her plan. They offered me a payment plan. Kayleigh is being trained by Tammy, so she is learning poor habits. Additionally, they have zero timely openings- I scheduled a cleaning at their EARLIEST APPOINTMENT in October... they scheduled me for March LMAO. It's like a bad joke it is so terrible. The cleaning is the same as it is everywhere else, except since they are a Premier Provider, they leave you with a MUCH larger copay!! I recommend avoiding this place, as I asked to be placed on a list for cancelations, and have heard absolutely NOTHING.

Very friendly here at this dentist office. The staff is very kind. I had dropped a paper that a…read morerandom stranger found and brought back into the office. One of the staff ended up emailing me the copy of the paper work. Which saved me a trip coming back. I haven't had any procedure here just yet but I have gotten x rays and the Dr did end up doing a full exam. I'm getting a cleaning today and I'm excited starting the holidays with a clean set of teeth.

I chipped one of my front teeth this Friday afternoon. I panicked because it is a holiday weekend…read more(Labor Day) and I wanted it fixed right away. I called Madison Modern dentistry and they got me in for a Saturday morning appointment! They were running a new patient special so my exam and x-rays were only $59. The office itself is brand new with many modern technologies. Mari at the front desk checked me in - she was so patient, kind, and professional! Wenyue did my scan, x-rays and set the doctor up in the room. She is very knowledgeable, efficient, and personable. My dentist was doctor Shruti Kanda. She took her time in explaining my treatment plan to me. She did an excellent job matching the new filling to my other teeth. She gave me education for my post care in consideration of the work that was just done and the condition of my other teeth. It was a great experience considering it was an emergency for me. I will establish them as my new dentist office!

I really wanted to like this office. The space is beautiful, the technology seems very up-to-date,…read moreand the hygienists provided one of the more comfortable cleanings our family has had. Unfortunately, the overall experience hasn't matched that first impression. During nearly every visit we were strongly encouraged to add services that no previous dentists had ever recommended for any of the three of us. We trusted the recommendations and collectively spent thousands of dollars, but over time it started to feel less like care and more like sales. We ultimately had to cancel our memberships because we simply couldn't afford to keep up with the suggested treatments. The most difficult part has been billing. My mother missed an appointment after a serious fall that resulted in a brain bleed and two months in skilled nursing. She physically could not call or attend. We left two voicemails explaining the situation and never received a response, yet we continue to receive a $586 bill in the mail listed only as a "balance forward," which I assume is for the missed appointment. At this point it seems we'll just have to pay it, which is frustrating given the circumstances. Nice office and pleasant cleanings, but the persistent upselling and lack of communication around a medical emergency left us feeling disappointed.

I have seen a female Dr at the Orcutt dentistry a few month back and if I were to go back, I…read moredefinitely would not see her again. The front desk team used a scare tactic on me because I said I don't want to do that many fillings. And If were to cancel the app , they would charge me $100. I went again with the app, but still think that 6 fillings were crazy number as nothing have bothered me. My main goal was the remove an amalgam filling for a white one and she have added a ton more to that. OF COURSE, I HAVE GREAT INSURANCE COVERAGE, LETS TAKE ADVANTAGE OF THAT. After the app, I had crazy sensitivity from that amalgam/wite filling that it even woke me up at night. After 3 MONTH! the pain somewhat subsided. It's money over people needs. I really thought I have found my dentist as I am local, but will continue to look.

Dentist he is very arrogant and does listen They do good…read morework its just a feeling of money searching instead of great care. Always calling me for more work to be done. When second opinion says not so.

I went to this dentist from the time I had teeth to the time I was 16. Every time I went there they…read morewere always aggressive cleaners but the dad Dr. Chang was my favorite, in fact he was the reason my dad kept me going there. In 2024, his daughter had taken over the practice and she did my wisdom teeth removal. She had started on me and when I told her I felt pain she kept going and said she wasn't going to numb me anymore. I was awake the whole procedure and felt pain. Then after the procedure I was in SO much pain and I could tell something was wrong. I went back to her and she had said "maybe" there was an infection but she wouldn't admit she messed it up. She just sent me back home so I had to go to the ER and get a shot for how much pain I was in and that's when I finally got relief. When I went back to her the LAST time she got extremely mad I went to the ER and she had stated she knew I had an infection and acted like she did all the right things WHICH SHE DIDNT. The hospital was the one that helped me with pain and gave me the meds to help my infection, not her. Do not go here! At least not if she's the doctor. Two years later and my holes never closed up from the wisdom teeth removal.

Both Drs. Zech and Masuoka are excellent dentists, explaining options, keeping up with new…read moretechnology and answering all of my questions. They and their staff are friendly and helpful. They take Delta Dental and bill fairly. I live about a 45-minute drive away but their care is worth it.

I've been going to Masuoka my entire life, and I'm 37. He is and always has been fantastic, and…read moreMarleen is wonderful as well. But perhaps best, all of the staff on site are just as great/if not better. I've moved away from fair oaks, and still make trips every 6-months for a cleaning.