I visited a periodontist surgeon in Elk Grove recently for laser deep cleaning. The doctor said I…read morewas a candidate for the procedure; however when reviewing my paperwork with the office manager it was much more extensive including the use of foreign tissue. I had questions about what appeared to be major gum surgery instead of Laser and the office manager replied: "Would you rather lose your teeth it's your decision". That's when I decided to get a second opinion. It was the best decision I ever made. Dr Thomas and her staff were amazing. Dr Thomas answered all my questions and concerns. I had my Laser deep cleaning procedure a week ago and I feel great. I would advise anyone who is considering this procedure to make an appointment with Sacramento Periodontal. Sincerely, Steph S. RN

Just had to say Dr. Thomas has changed my oral situation completely …read more. She's very professional and direct , love the work she's done with me .. I highly recommend her to anyone dealing with gum issues, just so glad I found her ..

Every appointment I've had the staff is welcoming and accommodating. I've had my cleanings done by…read moredifferent people and they all do a great job. I was really scared to see a dentist before coming here. I'm glad I chose this office.

I used to have a terrible fear of going to the dentist after a bad experience years ago--even…read moreneeding sleep dentistry just to get a cleaning. Midtown Dental completely changed that for me. They've been incredibly supportive and helped me overcome my anxiety. Now I don't stress about appointments at all--in fact, I actually look forward to them because my dental health has improved so much. Johnna, who does my cleanings, is amazing. She's gentle, understanding, and always takes the time to address my concerns while doing a fantastic job on my teeth. My sister also struggles with dental anxiety, and because of the compassionate, careful approach of this team, she even drives down from Tahoe for her appointments. I can't recommend Midtown Dental enough--they're truly exceptional!

Dr. Szymanowski is excellent at his job. I have had several gum procedures with him and they have…read morebeen successful. I did not feel pain during the procedures or after. Also, he took the time to answer my questions and ease my fears about the whole experience. He will also call after the procedure to follow up. Although having gum surgery is not fun, Dr. Szymanowsky made the experience as comfortable as possible. His staff is very courteous and responsive as well.

I can't actually review the doctor's abilities as a periodontist. From what I understand, he's very…read moregood at his job. Here's what he's not good at: I had a facial trauma that revealed serious periodontal issues. His "comedy" was terrible. I had a very serious injury on my head and my teeth were displaced. The doctor made me feel stupid about my injuries. He was simply mean. It was recommended I return for a laser surgery and I acquiesced. Upon return I was given the blood pressure cuff and it was high. Too high for surgery. I came back to try again. I failed. I understand I should have sought high blood pressure medication. I also think he made me extremely nervous. All of it did. But I have NEVER EVER been loudly dressed down for a medical issue in full ear shot of other patients and staff. I will admit openly that I didn't go get blood pressure medication directly after leaving his office the first time. But it doesn't matter. The way he talked to me, how he made me feel, saying I was so close to a senior citizen. It's not funny. Saying the next time he sees me half of my face will be drooping. Not funny. Talking to me like I'm 10 years old. Not funny. Again, I'm sure he's good at his technical job. For me? I was embarrassed, uncomfortable, demeaned... I honestly felt like a small girl trying to hide. So. If you want to feel *that* ...Go there. p.s. I wonder if I should tell them how much I know about HIPAA...

I just got my root canal done here and the service was absolutely outstanding. The staff is…read moreincredibly professional, welcoming, and efficient. They got me in on time, handled the procedure smoothly, and made sure I was doing well the whole time. Thank you for making a tough procedure so easy!!!

The visit was very pleasant! Everyone is so kind and they are very good at explaining the…read moreprocedure's. Dr Dalla takes his time and explains everything... It was a very a very productive appointment. Thank you Ora Dentistry.

Great periodontist. Explains everything well, answers questions in full detail, explains the…read moreprocedures that will take place and what he hopes to be the results. Pleasant front desk staff and hygienists, timely with appointments. Glad I found him! He does great work.

My sister has been seeing Dr. Nakatani for about two years. At a visit on July 8th my sister's…read moreteeth had multiple problems. I asked the dental hygienist, Renee, to fill out the physician form given to me from the senior center where my sister lives. Renee said she was not allowed to fill out the out the form because she is not a physician. Okay. I asked Renee to explain the problems with my sister's teeth. I had to ask multiple times since I didn't understand. I needed to accurately the details so I could explain it to the senior center and to her son. Renee grew very impatient with me. I had trouble understanding because cleaning teeth are not in my field of understanding ( such as cars or PC's) She explained to me what inflammation is. There was a specific problem with her teeth that I did not understand. Renee stated in a harsh, impatient, raised voice..."Just say gingivitis!" All this time she had been talking to me like I was some kind of DUMB SHIT!! I have to have my sister continue to stay with Dr. Nakatani because he has been treating my sister for two years to continue continuity. Even though I was talked to like a DUMB SHIT! I explained to Mai, the receptionist. that your patients are your customers. If they don't treat the patients as customers they will lose business. Dr. Nakatani is not the only periodontist in Sacto. County. Customers will go elsewhere.

Dr. Pretzel DDS in my opinion is the best of the best. I had a front tooth crown that was damaged…read moreand needed prompt care being it was 40yrs old and attach to an old deteriorating root canal. Dr. Pretel gave me a few options and I chose implant. It was extensive procedure with bone graft needed. I was very apprehensive at first worried that I would feel pain at some point but throughout the whole procedure of the implant and the bone graph I never felt any pain. Dr. Patel was so kind upbeat and let you know what he was doing at every step. The dental technician in the office and the administration was equally knowledgeable and kind and always available to answer your questions. Thank you Capitol Peridontal . Jan Saber

While Dr. Pretel himself is a dental magician and I would recommend his work to anyone who needs…read moredental surgery, the office staff is beyond terrible. If there was a level beyond rude and inefficient customer service, I would place them at that level. Surly attitude, unprepared, and absolutely unprofessional. I've never come across a dental office like it. And not just me, as I sat in the waiting room each time during my visits, I saw them display this behavior time and time again to each patient that walked in.

BEWARE: The front office & billing staff is passive aggressive and impatient (screenshots for…read morereference). I was referred for a gum graft and paid $1.4k out of pocket on the day of surgery. A billing staff member who identified herself as Erin told me that my primary insurance (Delta) had overpaid and the insurance company typically refunds the credit to the patient. When I contacted my primary insurance, they told me this does not happen. I was then told by the same billing staff member that the office - not the insurance - would be issuing the refund, contradicting what I had previously been told. During this process, I received a voicemail from them instructing me to stop contacting my insurance and let the office "handle it" as that would be "in my best interest"?? When I asked for an invoice or itemized statement to understand the charges and credit on my account, I was told that invoices are not provided. And to top it off, I have to get 2/4 teeth revised (without IV anesthetic which the office will not cover) because half the gum graft was unsuccessful.

My disabled husband has been visiting this office, and we have encountered difficulties with the…read morefront office staff, who have been less than courteous. He missed two appointments this year due to health and medication he is on, and upon realizing this, he proactively called to apologize and even offered to pay for the missed sessions. The staff assured him it was fine and expressed understanding and rebooked him to come in today at 9:30am. Today, when he arrived for his scheduled appointment, he was informed that it had been canceled, and that a message had been left for him. We did not receive any messages or missed calls from them. He told the receptionist that and her reply was "OH" that's all she said like she knew they didn't call him. When he attempted to reschedule, he was informed that due to the previously missed appointments, he would need to pay $200 upfront for the next session. ODD why didn't they say that before? Makes no sense to us. The demeanor of the staff during this interaction was unprofessional, as it appeared that today's visit was intentionally scheduled as a sort of payback for his previously missed appointments, they never intended to see him and planned to waste his time just to tell him that and smirk while doing so. Not a great way to treat a patient. So unprofessional.

I am writing this on my teenage son's behalf after an exceptional experience at Sacramento Valley…read moreDental Specialists. We specifically researched and decided on Dr. Dana Jensen, and he lived up to his reputation. Dr. Jensen is professional, amazing, and soft-spoken; he explained everything clearly and answered every question we had regarding the procedure. The efficiency was incredible--he removed two fully erupted top wisdom teeth and two horizontal impacted ones in less than 40 minutes under general anesthesia. The recovery was just as smooth; my son was pain-free by the second day using the provided ice pack and post-op instructions. The prescription was sent directly to the pharmacy, making the whole process seamless. His recovery was so fast that he was able to attend his first year of college just three days after surgery! I also loved the office layout, which includes a discreet side door to wheel patients out to the car. Tarah, the receptionist, was a pleasure to deal with and clearly explained our insurance coverage. I've also had the pleasure to deal with Nora (over the phone) and she was a sweetheart. While they require an appointment security fee over the phone, it is applied directly to the procedure. From the text reminders to the expert care, we are so glad we chose Dr. Jensen!

While on vacation I started experiencing extreme sensitivity and a throbbing sensation on my bottom…read moreright wisdom tooth (32). Upon returning from my trip, I scheduled an emergency appointment with Luc Dental Care. An x-ray confirmed a large cavity in my wisdom tooth. I was immediately referred to Sacramento Valley Dental Specialists for a tooth extraction. I spoke with a friendly representative at Sacramento Valley Dental Specialists who was able to schedule a next day consultation and oral surgery. The following day I arrived to a group of friendly employees at the front desk that greeted me. Since I filled out the intake form prior to the appointment, I was only seated for two minutes before being ushered to the back. An employee took my blood pressure, administered an x-ray, and informed me that the surgeon would be with me shortly. Shortly after Dr. Fries entered the room and introduced himself. He gave me an overview of the procedure that would be conducted, asked if I had any questions, and then started a short video that informed me about post-extraction care. After the video concluded, I was ushered to another room where Dr. Fries and an employee began administering the local anesthesia. Roughly 10 minutes later, after confirming that the anesthesia had kicked in, Dr Fries began the procedure. Throughout the procedure Dr. Fries and the employee did a great job of communicating what was happening (the wisdom tooth was very stubborn in coming out) and verifying that I was not in pain (although there was slight discomfort). Three days later, strictly following the post-extraction rules, I have no pain (thankfully)...thank you Dr. Fries and the rest of the Sacramento Valley Dental Specialists team!

A very caring office and Dr. Ackerman is so gentle and walks you through the procedures as he goes…read more I had a list of things and he was able to complete my list. The whole office experience was wonderful and the care is a A+. I big shout out to Val and the staff. If you have anxiety this is the place to come. Dr. Ackerman is amazing.

Look no further for the BEST dental care. Dr. Ackerman always provides a professional,…read morecomprehensive, comfortable and friendly experience. The office environment and staff are very welcoming, knowledgeable and efficient. It is a great team!

My smile is one of my best features, so I'm very particular about my dental care--and Sierra Oaks…read moreDental exceeded every expectation. From the beautiful, newly renovated office and easy parking to the warm welcome from the team, every detail felt thoughtful and elevated. Raoul's comprehensive dental photography and Eric's gentle, thorough cleaning made me feel incredibly well cared for. Dr. Kim was the highlight of my visit. He was professional, personable, and took the time to get to know me while creating a personalized plan for my dental health. I never felt rushed, and everything was explained clearly and thoroughly. I also appreciated the advanced technology, comfort amenities, and transparency around insurance and costs. This was easily one of the best dental experiences I've ever had. I've found my new dentist--and since they're only five minutes from my house, that's even better. Highly recommend!

I chose this office because of the positive reviews, but my experience has been one of the most…read morefrustrating healthcare experiences I have had in a long time. I was seen in February for an exam, X-rays, photographs, scans, and treatment planning. After receiving a costly treatment plan, I called to ask whether treatment could be broken into phases because I could not afford everything at once. I was told I would get a call back after she consulted the doctor. I never received a response. Over the following months, I made multiple attempts to obtain information about my treatment plan, requested callbacks, and requested copies of my records. I was repeatedly told someone would contact me or my requested information would be emailed to me that day and neither happened. Most recently, I called and was told someone would call me back yet again. When I asked whether they even had my contact information to do so, the receptionist responded, "Oh, no," and then asked for my phone number. When I asked for an estimated return call time or when I should call back if I still had not heard back, I was told 30-40 minutes. An hour had passed before I had to call them again. When I called again and explained that I would be coming into the office in person because I was tired of being ignored and wanted a complete copy of my records. I was again told that someone would need to call me back. I explained that I had already been told that and had not received a call. I then asked the receptionist to confirm the office closing time was 6:30. Her response was, "I think so." When I asked her to verify when the office actually closed, I was placed on hold. Miraculously, within moments, the person I had been waiting to hear from all day suddenly became available and took over the call. During that conversation, I was told that updated estimates had been submitted to my insurance and that treatment would need to be phased anyway due to insurance limitations. This was information I had been trying to obtain for months. I explained that at this point I was not calling about estimates. I was calling because I wanted my complete medical records. I was then told that nobody else in the office would know how to obtain my records and that I should wait until the next day. After months of unanswered questions, no callbacks, and failed follow-up, I declined and stated that I would still be coming in person. Only then was I told that my records could be emailed "right away." Nearly an hour later, I finally received an email containing what appeared to be a copy-and-pasted chart note and embedded images of my X-rays. Despite specifically requesting a complete copy of my records, the materials sent were incomplete. The chart note references photographs, scans, treatment planning information, and communications that were not included in what I received. Even more concerning, the chart note indicates that information regarding treatment options was emailed to me after my appointment. I have never received any such communication from this office after my February visit. My biggest issue is not the diagnosis or treatment recommendations. It is the complete lack of communication, follow-through, accountability, and customer service. Every question, callback request, records request, and clarification required repeated effort on my part. At no point did I feel that anyone was proactively trying to help me. At this point I will be obtaining my records in person, filing a complaint with my insurance, and seeking care elsewhere. Patients should not have to spend months chasing basic information about their own treatment, insurance estimates, and medical records. Based on my experience, I cannot recommend this office.