It took me a couple months to get in for a consultation. I was referred for a root canal. But after the consultation, they got me in within three weeks for the root canal. It went well. No complaints here :) read more

Extremely unprofessional clinic. I waited over a month for my appointment, and they canceled it the day before, saying the doctor isn't available. Then they pushed me out another two months. My first visit was just X-rays--clearly to bill my insurance--with no real treatment. Total waste of time. Avoid this place. They don't care about patients, only money. read more

My personal experience and opinions are as follows they have little to no concern for patients feeling either emotional or physical. They treat it as a factory and the patients mere products they work on. My dentist knows I am on blood thinners I come in for a consultation that leads to one tooth being pulled the doctor knowing I should have stopped the thinners first and should of taken antibiotics to prevent infections as well as for my heart. The doctor/dentist showed no care or remorse for the additional pain and health risk he put me through. I literally left in tears both from pain and humiliation I felt from visit. read more

Horrible, worst office I've been too, they act like robots no human interaction no communication

Worst office! Especially the female dentist they don't talk to your or communicate what they're going to do and push and pull on your teeth however they're comfortable. STAY AWAY read more

During my visit, the dentist and staff spoke to us in a way that felt disrespectful. At one point, while we were trying to ask questions, we were told to step out instead of being helped. That was honestly shocking, expecting basic communication and respect. From the moment I walked in, everything felt rushed and unprofessional. The staff didn't take time to explain anything properly, and the overall attitude was rude and dismissive. There was also a lack of patience and care throughout the appointment. It felt like they just wanted to get things done as fast as possible rather than actually making sure I was comfortable or understood what was going on. one of the dentists and a lady with red hair were particularly rude and unwelcoming in their tone, which made the experience even worse. Based on my experience, I would not recommend this place. I also noticed their overall ratings are very low, which matches what I experienced. Patients deserve to be treated with respect, not rushed or talked down to. read more

STAY AWAY! This place is nasty, filthy, outdated and all I kept hearing was people screaming in agony and pain. That's usually a red flag. In all my life I've never been in a dentist office and heard multiple people scream. Then I met the dentist-he's only there on Tuesdays from LA, I asked if he had a heavy or gentle hand and he replied that he wasn't gentle and right away asked if I was on any meds, just talking fast and quick while holding the numbing needle in hand 2 inches away from my face. NO TOPICAL ANESTHETIC WAS PLACED and the psycho dentist began injecting my gums with the numbing needles. I have had tattoos, lip injection, natural birth and have a very high pain threshold-this butcher is aggressive and slightly sadistic. I felt rushed, dismissed, hurried. Although I've been waiting for this tooth extraction for a long time, I hauled my behind out of there numb gums and all. Going to look for a cleaner, professional, hygienic dentist office. Don't get me started on the waiting room, ripped chairs, broken tv, dust everywhere, no ac. read more

PREMIER DENTAL GROUP is NOT my normal Dental office. I was referred here to see their specialists (Endodontist and Oral Surgeon), which my dental office does not have on staff. For the most part, it has been a NIGHTMARE visiting this office. Every patient deserves to be treated with care, kindness and compassion. If a doctor/dentist is not able to provide this type of bedside manner, they should NOT be able to practice dentistry or medicine. Pros: - Take Smile California (formerly known as Denti-Cal) insurance - Endodontist (dental specialist) available (it was NOT easy to find an available Endodontist that accepts Smile California in the Sacramento/Placer area) - Oral Surgeon (dental specialist) available - Accepting new patients - The Endodontist I met was very knowledgeable, caring and kind (sadly, I don't remember his name!) Cons: - WAITING ROOM: STRANGE, UNCOMFORTABLE, and HOT (during the summer). It is huge, but doesn't have a lot of seating and the chairs are all plastic and uncomfortable, which is unfortunate for patients like us who waited over an hour. There is a turned off TV against one wall which serves no purpose. - DON'T TRUST THE FRONT OFFICE STAFF and DON'T LEAVE THE WAITING ROOM. Since the waiting room is so uncomfortable, the first time I came to this office I specifically asked how long the wait would be (she said at least 30 minutes), told the receptionist I would be in my car outside because I am uncomfortable in their waiting room, and asked if they would call me on my phone if for some reason I was called before the 30 minutes. I was reassured that they would call or text my cell phone if I was called but not in the waiting room. Still, after I filled out my new patient paperwork, my father went to wait in the waiting room. I came back after the 30 minutes and stayed in the waiting room as well. When I asked how much longer it would be, they told me that they had already called me and since I wasn't in the waiting room, they moved on to the next patient. This was impossible, since my father had been waiting there. They also used this excuse on another patient who had been waiting over 2 hours and she had never left the waiting room, not even to go to the bathroom. Also, no one ever called or texted my cell phone like they promised to in case they called me and I wasn't there. I would not trust them to call/text me in the future. I don't recommend leaving the waiting room for any reason unless you have someone with you who can wait in your place. When we left and tried to schedule a follow up appointment, we were told nothing was available for several months. However, once we told the receptionist that the doctor had said we would be able to come back the following week, suddenly an appointment became available and we were scheduled. When we came back the following week for our appointment, the receptionist told us that we had called and cancelled this appointment. Believe me I did not cancel this appointment and am the only one authorized to cancel it. Fortunately, they still agreed to see us. - SADISTIC ORAL SURGEON. I had 2 extractions scheduled (2 molars which are harder to get out). DAVID S PARK, DDS (Lic #53724) did NOT use any topical anesthetic before he began jabbing my gums with needles. Every time I have had anesthetic injected into my gums, the dentist waits a little after the first shot for me to numb up . Dr. PARK did NOT wait. I felt the entirety of all 5 or 6 shots that he injected one, immediately, after the other. I literally screamed and he didn't stop or slow down. By the end of the shots I was crying. He did not care. DR. PARK also CUT OUT a fairly large piece of my GUM without telling me he would or telling me after that he did or ever explaining why he did this. I wouldn't even have known if I hadn't seen my tooth, still attached to the gum on his tray. I was NOT able to ask questions and when I was home I was not sure how to apply the materials they gave me for my gums. FURTHERMORE, DR. PARK asked me to list ALL my CURRENT MEDICATIONS before he began the extractions. I listed them ALL, I am positive, but DR. PARK PRESCRIBED ME A PAIN MEDICATION THAT IS NOT EFFECTIVE WHEN COMBINED WITH MY CURRENT MEDICATIONS. My PHARMACY tried ALL DAY to reach him and change the medication to something that WOULD WORK and NEVER GOT AHOLD OF HIM. I was left with NO PAIN MEDICATION. I even told Dr. Park, before he began, that I am anxious and to please be gentle because I am scared. - DENTIST WITH REVOKED LICENSE? This dentist is on their prescription pad, and when I searched his LIC#: https://search.dca.ca.gov/details/4401/DDS/51427/fe580a931cf23ef936852b1a3b65b701 I am supposed to come back in 1 month to get my stitches removed. I am trying to find an alternative to returning here. I have had an extraction before and have had my wisdom teeth removed without general anesthesia and both of those experiences were a lot more pleasant than the extractions DR. PARK performed. read more

really bad. I went out at 8am to an appointment they booked for me in 35 degree cold weather. When I arrived I was told by the gal at the front desk if I wanted my teeth cleaned, I would have to pay, becuz my insurance only covers one per year, which I do not believe is correct. I left without being seen. I was annoyed. I told her that I do not want any services not paid for by my insurance and furthermore the dental practice is responsible for knowing that information. They booked this appointment for me. This was not requested by me. It is inherent upon them to know what they're doing, which they obviously don't. I will not visit them again. I will find a new dental practice. read more

Building could really use some fixing up. Waiting room is a terrible space. It's definitely "cheap".

Went to see if there was a specialist and the so called specialist couldn't get a procedure done correctly so he got an attitude and walked out of the room and mentioned he has been doing his work for years, very unprofessional and seems money hungry. I am not surprised the reviews are so horrible, this place has a horrible atmosphere and there are nothing but homeless all outside of this office. It definitely feels like halloween. read more

I have been trying to get ahold of the office for about 2 weeks now. They will not answer the phones and it's so unprofessional. Is this not a business????? read more

I got my tooth pulled and the dr did a great job today it only took 10 minutes from numbing to getting my tooth pulled

Terrible Terrible place!! When you mark in the doors, immediate thought is ghetto and cheap! The receptionist seemed like she didn't know what she was doing. The dental assistant who took my x-rays was nice and professional, but when it came to the doctor, she was rude and rough. Literally rushed through me. I will not go here again, calling my insurance to switch providers read more

I was referred to this office by my dental insurance. They have the worst customer service ever! I could never contact the office directly, the call center sent messages that were never answered. They had the wrong insurance info and would not call me back so I could correct it. They cancelled my appointment twice due to their error. When I finally was able to text someone they still did not resolve it or contact me directly. After this experience I checked Google and Yelp reviews and saw they had 1.2 & 1.7!!! I have never seen a single business with such low ratings! I wish I had referred to the reviews before attempting to schedule but I trusted the referral from my dental insurance. I reported them to Liberty, Anthem and their own corporate office. Avoid at all costs!! read more

When you walk through the doors, immediate thought is ghetto. The receptionist seemed like she didn't know what she was doing. The dental assistant who took my xrays was nice and professional but when it came to the doctor she was ruff and rude. Rushed thru my appointment read more

This is by far the worst place I have encounter. The receptionist are young adults who are not professional and don't seem to care about their jobs. I should've checked the reviews prior to taking time off work and gas. I arrived to the office and the waiting area was dirty, seems as if they haven't cleaned it in a while. There were 2 patients in line and we were all informed they didn't have a provider today, all appointments needed to be rescheduled. When I mentioned it would be nice to reach out to the patients and inform them, one of the receptionists was quick to say they did, via text message at 8am. I checked my phone and even verified my phone number with them. Nobody notified any of us and you still have the nerve to tell us you did. One of the patients infront of me stated this was the second time his daughters appointment needed to be rescheduled, and he asked to speak with a manager. One of the receptionists told him to sit down and when the manager is available they will speak with him. Please provide your receptionists with futher training. I dont know if this is the root to the problem, or if the provider is also irresponsible. In the meantime, I will not waste my time here. read more

Came here to get simple fillings and 2 months later I still cannot eat properly. One filling fell out 2 weeks after it was done . Also got a filling on my front tooth and it uneven and does not look good . I requested them to fix it and the male hygienist basically told me he did it on purpose for a reason that didn't make sense . I would suggest not to go here at all cost !!! They are rushy and inexperienced , especially the male hygienist and will make your problem WORSE! I will be getting an exam to see why I still have pain, and suing if I need too ! I don't ever leave reviews but felt obligated. read more

Premier Dental Group - One tooth shorter than the other . The male hygienist said he made it shorter "on purpose " . - Endodontists Near Me - Sacramento, California

My insurance referred me for a root canal and they scheduled me two months out. I called the day of and they told me they canceled by text..I did not receive that text. Luckily I called the day of before I drove an hour. They wanted to reschedule for a new date a month away, but i asked about the consultant and they said after the consultation I would have to be schedule for the actual appointment in another 3 weeks . Umm, NO. Zero star. read more

My son got his teeth here.It was basic but the surgeon was very good.Feel like we got good service from the surgeon and he was good.

Jesus Christ how hard is it to pick up the phone? I've been calling for a week just to schedule an appointment for my son and I've called on my lunch break, bathroom Break, my day off etc and not once have they picked up my call or called back after numerous voice mails read more

Waited an hour and had to leave. Ignored the whole time. Dirty waiting room. Coughing people behind the desk. Tons of repetitive paperwork, for nothing Even overheard the staff talking about their referrals, which was [un]funny since my dentist referred me to this surgeon for a wisdom tooth that is not even causing me any trouble ((they just wanna get the referral fees)) Sad, broken Healthcare system we have read more

My kids and I are new members. Yes, the place isn't new, and it could use an update, however this review is not for the appearance of the waiting area. This review is solely on the staff. We were greeted as soon as we walked in, we checked in and was given some forms to fill out. As soon as we were called to the back the staff made my son feel really comfortable. He's had bad experiences at another local dental office before so it takes him a while to warm up. From the x-ray, to the cleaning..... they were all very professional and explained to him in detail what they were doing. Zero cavities! So we'll see them again in 6 months! read more

Never answers the phone. I had an emergency referral but nothing. I had to force insurance change to different provider. Would be negative 5 if possible and avoid if you can read more

I wish I could give them zero stars, not a good customer service, it's not clean office, tools dirty, their and the staff are asshole, their work quality is zero. I am not recommending this office at all. read more

Seriously what I went through at this establishment was out of an episode of a soap opera to get a root canal. For anyone looking to go to this establishment DON'T!! Short version. (By the way I live 1 hour and 30 mins. away from this establishment. Keep this in mind.) 1st trip. I had someone cover my shift to get my root canal. They called me 30 minutes before my appointment to cancel and I was few minutes away from the location. 2nd trip. Again I had to get some to cover my shift. They supposedly didn't get my x-rays from Western Dental and said that I couldn't get my root canal that day and I needed to get x-rays and come back. I called and they called for them to get the x-rays sent over. They said it was incomplete so I had to get it redo it again. They are so full of it. I saw what was sent to them and it was complete but I still did the x-ray because they needed it. ( they didn't get my root canal approved before I got there so all of this is bs that's why I had to do x-ray) Then they checked it and verified tooth number 13 needed a root canal LIKE WHAT EXACTLY WESTERN DENTAL SAID. 3rd trip. I'm in so much pain. My root canal was supposed be be done in Dec. It's January. I'm in soooo much pain. I'm thinking yes it going to get done. Approval and everything set. For the 3rd time I have someone cover my shift. I'm seated the dentist started to start hitting tooth number 30. I was asking him what is he doing that the root canal was for number 13. So come to find out they switched ny chart with someone else's, got the approval for the wrong tooth, and now the Dr. was telling them to get it switched but they can't and I have to go thru the whole process again. So the guy brings me to the front with a the lady and they are supposedly on the phone with their District Manager and it sounds like someone is getting fired. They now tell me that the dentist who is working on someone else now, is going to get fired after he's done working on his last patient. Whattt!!! This is insane. They gave me the HQ number because they thought I wouldn't really call. And I find out they are lying. I spoke to the district manager assistant and she said he wasn't even in the office today that he is sick and won't be returning for the next few days. I told her what happened. She was appalled and didn't believe what was happening so she ask to speak to the lady at the office. So I agreed. I went inside put my phone on speaker so the secretary could hear. And I said " so the district manager called from the office and fired the dentist so I can't get my root canal today right? You know this is my 3rd time here and this is crazy.. I can't believe this is happening I live 1 and 1/2 hours away. Is there anyway I can speak to your DM ?" She said no he's busy at the office dealing with this. I said really with a grin I have the DM secretary on the phone right now on speaker and she would love to speak to you. Her face turned white and started making up crazy stories and told me to hang up the phone. I left without getting anything done. I ultimately went back to Western Dental and got an emergency tooth extraction because I was in a lot of pain. This place is horrible. Disorganized, Dishonest, and has tons of Drama. read more

Absolutely the worst experience I have ever had at a dental office. My other dentist was sick the day I was to come in to have my broken crown looked at, so I called to try to get an appointment ASAP since I could tell it was rotting inside. I got one for January 27 from doctor "Sean" (I doubt it, he was Middle Eastern and had a thick accent and was a total misogynist). After X-rays and walking through a really dirty back office, I waited for this "dentist" to come to look at the crown. He kept asking the same questions over and over and then got very angry because I had canker sores due to this and other minor mouth injuries. I tried to explain where they came from but he stuck his thumb in my mouth and pressed on the most painful sore and held it there to keep me from talking. He said "I'm talking now. When I have a question, you answer." From there he said things like "we can't do anything for a virus. Bacteria, yes. Virus, no." about 5x in succession. I knew that was wrong but he treated me like a stupid person. Then said I shouldn't use mouth rinse, only eat bland lukewarm food, and that it would take 10-14 days to go away and there was nothing I could do about it. Even his assistant seemed surprised that he refused to treat my loose crown. He then said I should see my doctor or go to the hospital right away because the canker sores were very bad and that I should take my dental health seriously. That's is why I made the mistake of going there in the first place - to take care of my dental health. At this point, they'll probably have to pull my tooth instead of resetting the crown, which sits quite nicely over the tooth. He also told me not to take it out, which is what I'd been doing to keep it from rotting. I contacted my doctor, who assured me he was completely wrong and gave me an antiviral, an antibiotic, and a mouthwash that relieved the pain and helped heal the canker sores. I called to get his name and to get another appointment with anyone BUT this office, and the representative was rude and intentionally obtuse. So she claimed the office manager of the original office would call me back. Avoid PREMIER DENTAL like the plague that it is. DO NOT GO HERE: Premier Dental, Dr. Sean (?), middle eastern, heavy accent, VERY rude. Treatment areas are outdated and filthy. www.smiledentalservices.com 3517 Marconi Avenue suite 105, Sacramento CA 95821 At least at the original Smile Dental in South Sacramento, the office was a bit and disorganized but the people were kind and the dentist seemed to actually know what he was doing and didn't treat me like a dumb animal not worthy of speaking to. Obviously, I'll be filing a formal complaint with Denti-Cal and requesting to know the outcome of this outrageous situation. Being too poor to pay for a dentist doesn't mean anyone should be treated like garbage. That's what this place does. [Update: I went to my normal dental office - Smile Dental of South Sacramento - and was seen by a truly professional dentist who had no problem with gluing my crown back in and said nothing about my still-healing canker sores. Did a great job. They get pretty crowded, but I think it's because their dentists are both good AND polite to their patients. read more

I got my top and bottom dentures done here and the dentist was awesome and the staff was very kind and attentive. My too and bottom dentures came out looking like I have my original teeth and I can go places now and talk to people and I don't have to be nervous about people recognizing my teeth ANYMORE!!!!! Thank you thank you and thank you again!!! Come here if you want to leave looking great again!!! read more

0 star service. Ever single Wall is stained inside. They will ignore your calls no matter what pain your experiencing. They had better dentists in the medieval times than they do here and that's not even a joke. read more

Love these guys. They're amazing, professional, and they care! Got 4 RCTs done, going back for other work! I've been to 2 places who cant fix my daughter's front tooth, but these guy's are gonna get the job done! Right on. read more

This office is beyond unhelpful and unreliable. I scheduled an emergency root canal and the night before they sent a text message to cancel... only after I sat on hold for 20 minutes with them when I called to confirm the treatment and the timeframe to tell my employer when I would be in. They also turned off their phone service 10 minutes before they closed. read more

This place is not a good dentist. Had filings replace that came out same day. The receptionist don't call you back and they rarely answer the phone. read more

That's insane to get hold of them!!!! I called yesterday about 30 times and they just don't pick it up, and when I got finally hold of them they put me on a hold for 30 mins and never talked to me again! Sooooo unprofessional! Avoid this place!!! read more

I highly encourage you to never use this dentist. Unless you want to wait 5 months with constant rescheduling and it's months out just for them to reach out 20 minutes before they close to reschedule your upcoming appointment set for the next day at 8 am. Not that I would have gotten through if I called them, I have to drive over there just to reschedule my appointment for the 100th time, and it's not even hard to do what I need done... the average time of what I need done is 3 weeks it's been 5 months... do not go here! They will not actually help you they will only further delay anything you need done. Plus the dentist talks to you in a very condescending manner when you ask questions. If I could rate at negative 5 stars I would! read more

Omg first of all pull your shit then no temporary teeth ? How many fall for this ? Don't do it unless u have the temporary teeth to go right in ! And yes Google bing it whatever ? Because it's on u no one else and I will make a complaint on their license !!!!!! It's to bad I used my husband as a see first and I'm good !!!! And let alone incompetence they all are is unreal !! read more

My friend had her teeth pulled almost a year ago and fitted and paid for dentures. She still has not recieved them.

from front desk to back office , everyone so professional and kind with each of their patient . i will rate 10 if i could

This is the worst Dental office represented by Access Dental. I don't know why they are still on the list of Dentist to go to. There have been so many complaints against this office how is this office still operating. Every person at that office are so rude and don't respect anyone! They never answer the phone and never return anyone's calls. They cancel appointments all the time only through text messages so they don't have to reschedule your appointments knowing when you call in the reschedule your appt they won't answer. The Manager is just as stupid as the rest of the bunch! I STRONGLY DON'T RECOMMEND ANYONE GOING TO THIS OFFICE! THEY TRULY SUCK AND ARE UNPROFESSIONAL. read more

Disrespectful doctors here. they never respect your app time. I was scheduled at 1 and the let me go inside at 2. The doctor came just for 2 minutes looked at my mouth and left, I had questions for him he never came back. They don't care about their patients at all. Never select this place. read more

I never give bad reviews but this place is unbelievable! I think it takes an act of God to get a call back or to have your call answered. Now I have to start over again in search of a dentist and I should be weeks into my urgent dental situation. This is peoples health your dealing with! If you're not willing to do the work than please quit pretending your a dental office. read more