For as long as I can remember, we had dental insurance and received cleanings every six months. Recently, we changed our dental insurance and picked Redford Dental as our dentist.
When my wife went for her first cleaning, they took some X-rays, the dentist examined her teeth, and then came back with a long list of items that she needed--3 crowns, zirconia veneers, and six resin composites. Then, they sent us for the cleaning. The hygienist looked at my wife's mouth and told her she needed a deep cleaning because she has gingivitis. My wife told her she gets a cleaning every six months, flosses every night, uses a Waterpik, and brushes her teeth, so how could she get gingivitis? The hygienist simply replied that the doctor said her gums have a disease, which is one step behind gingivitis.
We decided to take the list to another dentist for a second opinion. The second dentist looked at the list carefully and was very surprised. He said my wife just needed one crown and that her gums were really perfect with no sign of any disease.
After the second opinion, we made an appointment with Redford Dental, again, for the crown the other dentist we received a second opinion from said we needed. A few days before the appointment, someone from their office by the name of Adela called and said that my wife had to do several other procedures, in addition to the crown we had scheduled the appointment for. She said my wife had to do all the procedures they recommended (all the crowns, zirconia veneers, and six resin composites) or do nothing. She then said she was going to cancel my wife's appointment, which was on Monday, and firmly told my wife to not come to the office on Monday. We told her to keep the appointment and asked to speak to her manager. After a few days, someone emailed from their office and said the same things that Adela said. In addition, she told us that we were not fit for their office, that their office used high tech equipment, and repeated, as Adela had initially said, to not come to the appointment we had scheduled.
Next, someone higher up contacted us. After hearing our side of the story, she repeated the same thing that Adela and the other person said, that they have high tech equipment, and she showed no empathy at all. She also told us that since we went for a second opinion, that this meant we didn't trust their opinion, and to not come back to their office. We explained that some people may not have the money upfront to get all these procedures done at once. Instead of being empathetic, she responded that she recommended we go to different offices in Sacramento who accept Medi-Cal, and told us we were not fit for their office. She told us they didn't accept our insurance, which was ridiculous, since we had been seen there before to get X-rays and an exam. Furthermore, we are not on Medi-Cal! We pay for our own insurance through Delta Dental.
The employees at Redford Dental are absolute monsters. We talked to three different people and each one was worse and more rude than the previous one. Instead of being empathetic and admitting that they were dishonest and tried to charge us for unnecessary procedures, they tried to make us feel like low class citizens, belittling us and saying we were on Medi-Cal and that their office was too good for us with their high tech equipment. Even if we were on Medi-Cal, which we are not, that is no way to treat anyone!
I absolutely do not trust Redford Dental and strongly suggest everyone not to go to an establishment who makes profit out of dishonesty and lacks such professionalism and basic human decency. They should be ashamed of themselves. We will be sure to tell all our friends and family to stay FAR AWAY from their office. read more