To preface this, i had a tooth fall out in the middle of the night and immediately started panicking about sepsis, dry socket, the works. Something like that can be terrifying, particularly when you aren't familiar with the world of dentistry. After what I experienced, I believe that I can safely say with no hesitation, that this the Charles Dental Group is the most professional, no-nonsense, friendly, and overall welcoming, dentist in the area. They not only did my x-ray, but also did my tooth extraction procedure same day, and allowed my fiance into the exam/surgery room because I get nervous being alone at the dentist. Pricing may vary depending on your insurance, but we paid a fraction of what other places were trying to charge us for a simple tooth extraction, and that's no exaggeration. I'm going to refer my fiance here, I'm going to refer my father here, I'm going to refer friends here. Everyone should know this place exists, and I think it's a shame that it might be difficult for someone to find with the location. Overall 10/10! I look forward to my follow-up, and getting either a denture, or implant for my missing tooth. Thank you so much for helping me conquer my fear of dentists, and being so accommodating! My fiance might be looking for dental work soon too, and you better believe I'll be referring them here. I wish I were better with names. But whomever took care of me (Paul) is who I want taking care of my fiance (Andi). Edit: Paul and I share a yelp read more

Dr Hersh is caring, careful, and very deliberate in every thing she does. She listens to my concerns and addresses each one in a way no one ever explained to me. The office staff calls a few days before and the morning of the appointment to confirm. The level of care is exactly what I want and there's no pressure to do more than I want. They give the highest level of care I've ever received from a dentist. Thank you. read more

Charles Dental Group - A happy patient - General Dentistry Near Me - Fair Oaks, California

my husband and I have been with Charles dental for 25 years.... when we have to change insurances, we actually shop so we can STILL STAY with CHARLES DENTAL. we love them... the professionalism, kindness and punctuality. I highly recommend read more

Used to like this place a lot but accounting department has become horrible. I was mistakenly charged a deductible. One person denied and said the deductible was correct, another was unsure, another said I'll receive a refund when they get a check from my insurance. Same insurance for 10+ years. Nothing has changed. read more

Charles Dental Group - Bill on top and insurance on bottom. - General Dentistry Near Me - Fair Oaks, California

I'm still trusting my oral health to this group of excellent professionals. The entire team is attentive and friendly in a comfortable environment. read more

If you need any Dental Implants DO NOT GO HERE!! Go to a reputable Periodontal Group!! I had the worst experience of my life trusting them with implants because I did not know any better. One of the implants was put in crooked, the pain was so excruciating due to their lack of preparedness for the surgery. Even afterwards, it was a struggle to get medication for the pain relief and the Doctor's bedside manner was horrible! Now that I know better, I felt the need to post this in hopes to save someone else from the nightmare that you will regret. If you are looking for teeth cleaning then you will be fine. read more

I had a dental emergency and reached out after hours. I was called back by 2 different doctors and they were able to get me in FIRST THING the following day! This office and all the staff show compassion, understanding, professionalism, and friendliness. Dr Hirsh (Spelling?) and Dr Salvatierra were there in the morning to address my concerns and next steps. I have been going to this office less than a year, and quite frankly, I have never been treated with this much attention to my needs! read more

Very efficient and nice staff. Honest and state of the art with good quality care. However,rarely saw the same hygienist or dentist. When I missed a couple of appointments because I care for my elderly parents that have dementia, they dismissed me without warning or even a phone call. When I needed the to be cleared for urgent heart surgery, they said no and didn't care. I have excellent insurance, did a crown, root canal, root cleaning and thee cleanings in a year, but they didn't care. So if u have issues going on in your life, this is not the place for you. If u don't miss appointments it is a good place for you. read more

My family and I have been going here for years. Charles Dental Group is focused on excellent customer service. We always receive the BEST dental care too! read more

My two young children love to travel from the bay area to come HERE! They love their dentist and they are given the honest care they need.

Both of my daughters and myself have been going g there. Service is ok.. we have to wait too long to see dentist. But .. This last experience is leaving me to write this. They just sent me a bill in the mail. No explanation. So.. I call the office and they rudely explained my daughter's last cleaning wasn't covered. I have delta dental insurance for years. I've never had to pay for cleanings. She said that my daughter had used up her coverage for a tooth being pulled. I would have never scheduled the cleaning if I was to be billed for it! Duhhh!! I've never had a dental office not look out for you and let you know ahead of time what you are being billed for! So, the office then prints out the fine print of their policy and highlights where I'm liable. Who has time to read The fine print of these policies! I'm a busy full time working mom! I've never had an office do this! I would think the office should use their time to be PROACTIVE ABOUT their clients needs and not waste time printing out policies and highlighting things to send out in the mail. I won't be back to this office and my daughters won't be back. They don't care about their patients and do not promote patient centered care. read more

I took my wife in to get crowns on her two front teeth yesterday. Her dentist, Jeremy Salvatierra, did an exceptional job, and we are both extremely pleased with the result. We were very impressed with the care he took to ensure the best color match & utilize the best possible product available. He was patient, professional and committed to get the job done right in one visit. He's also very personable and put my wife at ease throughout the process. We are thankful for the entire team at Charles Dental Group & highly recommend them!! read more

I've been seeing Dr Fisher here for a few years now, and I am consistently impressed with the level of service, diligence, and communication I receive from everyone in this office. Not only have they worked with me when budgets were tight, but the level of communication and thorough investigation of my dental needs is second to none. Highly highly recommend! read more

my experiences here have always been excellent. I had my teeth cleaned just yesterday, and was pressed for time because of the appointment I had to make. They fit me in early and were deliberate to get me out on time. They are friendly, professional, and extremely competent. I would recommend them to anyone who has any dental need. read more

Very disrespectful of customers time. They double booked and made me wait for 45 minutes 3 different times.

I have been coming here for over 10 years. I always have the best experience. Dr. Salvatierra is amazing!

Charles Dental Group is second to none. I have been receiving care here for years and can say that I hope to never go elsewhere. The office staff are phenomenal and welcoming, and the dental staff are well trained and kind. They definitely bring comfort to those who may be nervous about the dentist and always make sure you are leaving with a full understanding of your care. Thank you Charles Dental Group! read more

Wonderful teeth cleaning experience. My dental hygienist was very thorough and took the time to provide me with great tips on how to properly floss my teeth. read more

I had my third hygienist since Mary left. The first two I was not impressed with. This third one I will keep. Her name is Marwah. She is very thorough and doesn't rush the cleaning. What a blessing to have a qualified person cleaning my teeth again. read more

Dr Jackie is the best. Thank you for the new smile. I love it! I will always do sedation for any big procedures. No reason to be anxious anymore. Suggesting bringing a blanket made the experience even better. Thanks to the entire staff. read more

Dr moser is very professional along with the rest of the staff. Charles dental group takes the time to explain all the work they will perform along with the price. Best dentist I've had. Glad I was able to find them. read more

I've been a patient now for about 2 years, and I am extremely satisfied with the quality of service I continue to receive from everyone in the office. I have seen Dr. Fisher for most of the work I've had done and he has been outstanding. He's professional, communicative and friendly. I highly recommend this office if you are looking for a new dentist. read more

I have been going to The Charles Dentists for years now. I am always greeted with a friendly smile and kind words. They take care of my needs even if it is an emergency with great care and precision. Thank you by making me feel like part of your family. Happy Hoildays to all the staff. read more

Was limited on time and needed a filling done. Dr. Fisher fit me in last minute. Fillings are never fun, but It was painless and fast. Thank you! read more

Beware. This company will not believe your concerns despite weeks of pain (ear ache, headache, extreme jaw pain, and constant biting inner cheek) , infection requiring antibiotics, and substandard customer service principals costing me over $3,000 (out of pocket and insurance) and rather than redo 2 crowns by taking impressions, I'm referred to another dentist...mo $$$. What a mistake I made selecting a dentist based on finances. Cheap is cheap and this company won't believe your concerns so BEWARE read more

Always a great visit. The staff is so friendly and they make me feel comfortable every time. I highly recommend Charles Dental Group!

Always helpful, always friendly, and very accommodating. We had a billing issue once, and they were quick to make it right. These dentists are so personable and we have had so many positive experiences with this team. I have no concerns giving them a recommendation. I think I've been going to Charles Dental Group for close to 25 years! read more

My experience at Charles Dental Group was awesome to say the least. All the staff I dealt with while I was there were all very friendly and helpful. I went in to have 2 molars extracted. Because of Covid-19 virus they took all the extra necessary precautions to make sure everyone is as safe as possible. Dr. Salvatierra did the procedure and It was a great experience. He walked me through the whole procedure while he was doing it and explained to me what exactly he was doing the whole time. The Dental Hygienist that helped him was very friendly and did a great job as well. I would definitely recommend them and use them for any further dental procedures. Thanks Jeremy and all the rest at Charles Dental Group! read more

Charles Dental Group is the best dentist office I have had in my seventy years. All of the staff are great professionally and wonderful people as individuals. Dr. Moser was my Dentist for Twenty years and he is the Best. He is very gentle and caring for your comfort. He always made me feel like a part of his extended family. A Great smile and greeting every time I visited his office. We moved to Pasadena two years ago, and never intended to change dentist. My Son still lives in Sacramento and we wanted to schedule our visits with him around our dentist appointments. While on a visit 18 months ago, a crown broke and I was able to get into see Dr. Moser. He was able to make impression, make a replacement and finish the job in one day. Sadly Covid-19 has changed all that. We have been forced to find a new dentist in Pasadena. I miss the Charles Dental Group and Dr. Moser services. Thank you for all your support over the years! read more

Charles Dental Group - Grandpa with Grandson - General Dentistry Near Me - Fair Oaks, California

I am so thankful for the staff at Charles Dental Group! I have been in so much pain the last 3 days with a dental emergency and being a new patient they took me right in the day of. All of the staff was soo helpful & nice. From the front desk to all all the doctors and hygienists! And Dr Hersh was so so amazing! So sweet, easy to talk to, and very very very caring. I will continue to come back to their office for all of my dental needs! They definitely treat their patients like friends & family. Thanks again! read more

Every experience in this office is wonderful. Dr. Jeremy S. Has been caring for my teeth for 15 years. Because I had extensive damage to my teeth as a young boy going to the dentist can feel traumatic. The doctors and staff at CDG always make me feel understood, even when I shed tears. My dentists fit life! read more

Nice people on the surface but TERRIBLE dentists. Too bad you can't put ZERO stars! My experience is with Dr. Salvatierra. I had severe pain, which they took advantage of. I needed a root canal and a crown, which he provided. Absolutely HORRIBLE job. Within a few short months my pain returned as did an infection. After antibiotics ran their course I went in for a follow up - the pain was still there. He saw the issue but couldn't fix his own shotty work and referred me to a specialist. Now I had to have his work redone by someone else & pay for it all over again to this new "specialist"; which was even more expensive. Dr. Salvatierra didn't refund any of his terrible work or cover any of the rework the other specialist had to do. I saw my regular dentist for other check-ups in-between the issues with Dr. Salvatierra. They were taking very good x-rays that show Dr. Salvatierra's terrible work and the difference between his work & the work of the new "specialist". They compared Dr. Salvatierra's work to work they've seen in 3rd world countries. Pathetic & scary. Making it even worse, the crown he had placed, cracked within the year; ending up breaking off piece by piece, threatening the integrity of the root canal. I then had to go in to yet another dentist, pay yet again for work Dr. Salvatierra had done, and have all the pieces left from the cracked crown removed and a new crown put in. Everything Dr. Salvatierra had done, had to be redone by others. I ended up having to pay for it 3 times over due to his mistakes & terrible work. ** Update ** - Recently another attempt was made to make this right with this office. I was promised they would look into it again and get back with me. What did they actually do? Dr. Salvatierra HAS NOW BLOCKED ME on social media & no longer takes any contact from me. Just another sign this office is only interested in your money. STAY AWAY!!! They still, to this date: April 2020, have not made things right with my situation! read more

For my first visit I was very happy with my exam. I was treated kindly and respectfully by the receptionist and the technicians in the back. Jackie the dentist was very polite and confident in what needed to be done to remove a wisdom tooth and get to a cavity that was next to it. I am looking forward to my next visit, well not really looking forward to it just anxious to get the job done. The dental office is the last place I like to be read more

I got in to see a doctor in 1 day. It was great. I hadn't had my teeth cleaned in a long time because of a prior dentist that left me really disappointed. But this group was wonderful. They made me feel comfortable and didn't make me feel bad about the length of time that I hadn't seen a dentist. They had many options for the teeth that have issues which I really appreciate. I made follow-up appointments because I am so happy with their group. I highly recommend them to anyone who needs a dentist and is apprehensive, like me, about seeing a dentist. read more

Finally after a few months of rescheduling and scheduling my ortho appointment with my dentist per their request I finally gave up and tried Charles Dental Group. I definitely was disappointed, first of when I made my appointment it took the office 3 tries to get it right, they kept saying my insurance was accepted but when I asked how much the consultation is the receptionist kept stuttering and saying um it should be free, yes and I think so! That should have already been the red light for me not to move forward, unfortunately I still did. I requested to the receptionist to please email me everything so to save time I can be prepared and fill everything out online, she didn't send me the new Pt paperwork and just some hippa stuff so once I arrived at my appointment at 11, she gives me the long new patient paperwork which took me 30 minutes to fill out, office was clean but only 1 very frustrated looking person at the front desk, very unorganized and kept pulling her mask down, stuttering, slow and had a hard time assisting patients. As she struggled to check me in now past 11:30ish, a nurse or whatever she was sat next to her trying to socialize, so she stops checking me in, and starts socializing. Now Im standing waiting over another 15 min, how frustrating!!! I work in the medical field as well, we email patients everything to save them time. That wasn't my case. Once I finally get called back, the hygienist I'm guessing, didn't even do any X-rays considering Im a new patient and looks in my mouth, felt my teeth and explains I need Invisiline, ok? So after about 15 minutes with her she tells me I'm some and see the receptionist again for pricing of the products. I'm thinking hm, no X-rays and just a $5,000 estimate for invisiline? Supposedly they said my Insurance will pay $175 of it. Wow!!! The receptionist throws in my face about the products and $5,000 and says you can apply for care credit. I had no issues paying the $5,000 but seemed bs to have insurance and pay $5,000. Also the receptionist just took certain people's temperature as she felt was necessary, weird place, bad experience, rushed service and felt I wouldn't be helped til I coughed up the dough!! Definitely not returning!!!! I dont like being rushed, and given very limited details, looking for another dentist. Never going back!!!!! read more

I have been a c lient for over 20 years, but the recent experience might make consider changing dentist. I called at 15:52 with an emergency and my call was not returned (office hours supposedly end at 17:00). I also tried to call repeatedly for o ver 30 minutes, and still no reply. Very disappointing and unprofessional. read more

Great Place, Dr. Hersh is wonderful. Best dentist. Wouldn't go anywhere else after my experience here.

I am a new patient. I needed a new bridge. I shopped 3 other DDS. including my long time dentist.I am on a fixed income, so price was also a factor. I was impressed with the practice & staff. Their price was also reasonable compared to the other 3 Dental Groups. I compared Apples for Apples & they stood out. I am aware that materials can vary,but the markup on materials shouldn,t vary as much as 125%. Charles Dental Group by far was the most competitive. I had the prep work done today, and a temporary bridge. I was impressed with on time appt, duration was as estimated & painless procedure & natural looking temp bridge. I will continue my review after my next VISIT. read more

Ever since the owner Dr. Hugh Charles retired, it has been one bad experience after another with their policies and people working there. I have been going to this dental practice for 30 years and it was wonderful when Dr. Charles was in control of the staff. Since he left I feel like the new management is trying to gouge every dollar out of their clients that they can. They audit and find where they can bill you from years ago for something they missed or forgot to bill you for. Ridiculous! They don't consider your long patronage and all of the thousands of dollars you have paid them, they are all about the dollar. Not the doctor/client relationship. I hate going there now... I'm going to find another dentist. read more

By the time my friend started calling dentist offices for an emergency appointment I knew I had waited too long. The pain was wretched. Every dentist we talked to was booked out at least two weeks and priced a couple hundred more then I could afford. Euthanasia began to seem a viable option. It was a huge suprise when Charles Dental Group receptionist said they had an opening for me that day. Said receptionist was professional & competent, imparting a state of calm which was the beginning of relief. When we arrived at Charles dental group the staff was curteous and efficient, with no time wasted on absurdities that seem par for the course in our technologically advanced lives. even the forms they gave me to fill out were short and to the point. The dentists at Charles never sit down or stop working. The assistants choreograph them from client to client expertly so that no second is wasted, and the doctors valuable skills are always being utilized to their fullest. The result is mercifully short wait times. Dr Salvatierra was wonderful. He is so casual and laid back he comes across like an old friend, a neighbor you used to barbecue and drink beer with him and his wife. Nicest guy ever! I immediately transformed from a scared, blubbering three year old to a completely pliant and trusting patient. The best way to describe his assistant... (why don't i remember her name??) ...an incarnation of mercy and sweetness, sent to comfort and ease the path of injured souls on earth. Dramatic? Yes... but so is the death of a tooth. The good doctor and his staff made it all better again. Thanks again! read more