The staff here is not that great. They make you wait for 30mins or so after your appointment time, when their are no customers ahead of you ( we waited when the place was empty). The staff stands around and talk about personal things in front customers, and dismiss you when you ask a question.( been here twice with my sister). I gave one young lady all my insurance cards and she photocopied both and typed both in the computer, she told me my copay and I paid it, was told the insurance would take care of the rest. Then after I paid I was told that my glasses would be ready in 7 days!!!!. because I had special lenses( if I would have known that I would have went to lenscrafters) Got my glasses after 10days with no phone call from them , had to go up there by chance. Fast Foward 2months later. I get a bill for services in the mail. I call I was told to fax my insurance info to the billings department. I did that. Two days later got a phone call saying that they couldnt process my claim, had to go to the office and pay the bill.
So I call my insurance company, they told me a claim was never filed on April 24, 2012 for optical services, a claim was never filed on June 8th. My insurance told me to call them to have them refile it, they would process the claim because I have Insurance. Called Today Vision. first they told me my insurance company denied the claim ( not true) then thy put me on hold, then they told me if I came and paid I can file my claim on my own and get money back later from the insurance company( not true again,I dont have out newtork inusrance that covers remiburstment). Then I was put on hold again for another 15 mins, I was told that they had a 2month window to file a claim and that "I " had missed that window and thats why the insurance company denied the claim( not true again claim was never ever filed)Finally the young lady at the actual store told me I had to calling billing dept. directly to speak to Liliy.
I did that . I got on the phone with this Lilly character, she was evil from the beginning. She gave me the same excuses that young lady at the store gave me(see paragragh above). I told her that please to just contact my insurance company and they be nore than willing to take care of the bill. Lilly told me " I dont have the man power to sit here and contact a insurance company, when it your responsibility to take care of that the day that services or rendered." Then she spouted their policy about customer responsibility. She was very very rude about this. Finally I got heated and I told her I did my part you and your incompetent staff members at the store and within in the billing dept dropped the ball. I never heard of a person who didnt want to make a phone call, which is your job, guess you dont want to get paid. Hung Up after!!!!
Contact my insurance once again, and asked them to contact had today vision, because they refused to talk to the insurance company. the bill got paid in a few hours.
Its sad when people dont want to do their jobs, when their are people who would kill to have that job.
Dont go to this location !!!!!!! its horrible!!!!! Be ware of the Lilly!!!! in Billing and Insurance she lazy and evil, she is not a professional on any level.!!!!!!!! read more
