The doctor is amazing and the front desk ladies are nice. Easy to make an appointment and they're…read moregood with kids.

One of the front desk person has just been sneering as I tried my new glasses, but didn't help…read morealthough I spent over $1,000 there. The glasses hurt my nose and the prescription is off. They forgot to tell me when my contacts arrived and btw, $139 for contact fitting when you've been wearing contacts for over 20 years seems a little high doesn't it? I guess it's an expensive neighborhood and they're there for the money.

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

I found the Dr. to be competent and efficient. However, we all know the retinal scan is another…read morecash cow, and eye doctors are more than willing to use this cash cow because insurance companies don't keep up with inflation. I also understand that it's a mechanism eye doctors use to protect themselves from lawsuits. I come from a line of surgeons, and they find methods to curb malpractice lawsuits everyday. The staff could benefit with more training, be that service or technicals. Things are going to get worst for Texas businesses in general when transplants begin to saturate the the local market with skilled professionals, which has already begun. Very quickly, you can toss a penny and hit eye doctors with your eyes closed, no pun intended. More choices are always better.

great service! good communication and quality lenses. really quick turnover because they do it in…read morehouse. i notice other reviews say they got their glasses same day, but if you have a higher prescription or things like astigmatism it will take some days. only 10 days though, which i think is quite fast!

THE ONLY place that you can walk in with a paper prescription in hand, choose frames, and walk out…read morewith new glasses within an HOUR. Everywhere else takes 10-14 days. This place had a great selection and the whole process was very straightforward. Thanks yall!

Please excuse the voice ro text lack nof 3ditting. Can't see currently…read more I'm a Costco shopper by nature. I love high end products at below retail price that's why I always thought getting my glasses at Costco was the best of all worlds. its not. But it is cheaper if you can wait 7-10 days and don't need latest lens technology. I do. I went to LensCrafters. they were most efficient..high tech connected to my vision insurance pulled up the insurance. Applied to my order. Fast. I'm impatient. Then the tech measured eyes/face with another very accurate looking piece of TexhnoAdvanced vision apparatuse. She recommended a perfect frame by Ralph Laiten available in my size 51 .lems crafters had transition lenses that are more advanced than what Costco has because Costco and all the other big wholesalers (I JUST learned) buy theier inventory of lenses in bulk and they're still selling the older version. But Transitions has a newer versio÷ theyget muxh DARKER and POLARIZED... in my Rx within 2 hours! I I was in and out. ...Without having to try on the glasse because their technology makes the fit so perfect. love it

Samira & rebecca were complete sweethearts! Great customer service. They helped me find the frame i…read morewas looking for online, gave me a way better deal than online. Fast & easy, My first luxury brand name frames & i am so happy & satisfied with the experience!

I have a great experience. I have cataract surgery with Dr…read more Madison. I highly recommend her. I have chemical sensitivities and several broken vertebral on my back. Dr.Madison was very care and considerate. Excellent surgeant.

I love going to Dr. McMenemy. My prescription is always spot on and he and his staff are very…read morefriendly. I have to give a shout out to Theresa for being patient in helping me pick out the right pair of glasses. Never had better service. She really enjoys what she does.

Great customer service! I love Dr. Imperial. The location in Sugar Land is very convenient.read more

Red flags with billing practices!! I've been wearing glasses…read morefor over 30 years, and this was my first visit to this location. My biggest advice is to educate yourself on what your insurance truly covers before you go. The doctor was good, but the billing process was concerning. Despite having a high-premium insurance plan--where my out-of-pocket cost for new glasses is usually very low--they attempted to increase my payment by adding unnecessary copays and adjusting tier levels to make me pay more. When I contacted my insurance representative to clarify, the office rep did not want to speak with my insurance and went on to inform me that they had actually stopped accepting my insurance, i guess a minute after I got my insurance rep on the line lol! Overall, my experience here raised red flags regarding billing transparency.

We visited America's Best across the street from Cosco in Sugar Land yesterday afternoon. I have a…read morepair of glasses with one nose piece missing. Crystal met us when we came into the store and immediately started to replace the missing nose piece. When the work was done, Crystal advised there would be no charge! Additionally, she had replaced both nose pieces. Thank you for great after the sales service.

Location is complete garbage with unprofessional rudeness. website out of date, got attitude for…read moregoing to another location. don't go there.

First impressions, place is clean and nice. Reception and staff member polite and professional. The…read moredoctor is knowledgeable and goes over results in detail. Overall there's no need to look for another place.

We needed a new "eye doctor" when we moved to the Sugarland area, and decided to go with these guys…read morebecause my wife literally works a block away. Good thing we didn't try any other places because these guys rock. From the minute you walk in, to the time when you leave your appointment, the courtesy and professionalism is top-shelf. I recently starting having to use daily glasses, and the obvious choice was to go with whom my wife and my son use because they simply love having to see the optometrist for all their eyewear needs.

Excellent customer service, doctors, and products. very thorough in exams and information. will…read moreanswer all of your questions.

Absolutely terrible! Wait times are the longest ever, and the staff are always confused. I waited…read moreover an hour for my eye exam and was told that they were behind schedule due to a late customer. They try to hold you hostage and force you buy glasses and contacts from there by holding your prescription. I called to simply request that my contact prescription be emailed to me because they did not offer it when I left. Over an hour later, I've received nothing. Then I call to say I hadn't received it, and I was waiting due to being at an eyewear establishment, and I was rudely told that I need to wait because they have customers. The staff is ridiculous as they cannot properly multi task and complete more than one task in a matter of an hour. They always seem frazzled. I will absolutely never return, and I definitely will not be purchasing any of their excessively priced eyewear!

This is my go to place for my glasses and eye exam. Made an appointment and they were running a…read morelittle behind, short staffed. But got me in as quick as possible. Got my eye exam and got my new prescription. Then zi ordered my 2 new pair of glasses. They were running a special so the price was right! Great for someone on Social Security! Would recommend them, ask for Crystal Branch Manager or Madison! They're both great!

I've worn contacts for 30+ years, and this was the worst exam I've ever had:…read more Remote exam: plagued with connection issues, no doctor onsite, and no way to speak with a doctor. Staff barely acknowledged me, never measured my eyes, and didn't check lens fit, etc. Pressure to buy: trial contacts felt dry and vision was blurry, but they still pushed me to purchase. Hostile management: when I called back, the manager (Krystal) told me "you shouldn't even have showed up, you don't need an Rx, you didn't buy anything." She also said I couldn't get a refund because I used insurance. Misleading process: they never told me upfront that I would not be allowed to speak to a doctor during a "remote exam." Wrong prescription: they gave me mismatched strengths (one too high, one too low). My new doctor confirmed my prescription hasn't changed in years and fitted me properly with the daily Acuvue lenses I originally requested days later. Bottom line: This office is focused on sales, not patient care. I strongly recommend going elsewhere. I tried to file a complaint with regional management, but Krystal pretended to be her and intercepted the call. So now I have to file a formal complaint to the Optometry Board. Sigh.