First time here and it was a good experience. The eye doctor was very talented and took care of me…read morequick. The staff were nice too, the receptionist too. The person who sold me my new glasses was also very kind and found me the exact pair I wanted. Very happy with the experience, it just felt like my time with the doctor was rushed and they also got my address wrong at first. Apart from that it was good.

Close to the house so I ran in to find out how much a visit would cost. Decided to go with them…read more Was NOT happy with the much higher price I got stuck with. Ordered contacts with them with the understanding that there was a rebate but it appears that the rebate is no good. Disappointed will go back to my old one (that I was not happy with last year) who takes my medical insurance for a big chunk of the bill.

The manager Shanon that lady steal my glasses she said my order is canceled and she doesn't want to…read moregive me my glasses. $420 dollars when my order said is ready to pick up. After all she call the security because she doesn't have arguments to justify the steal.

Picked up an online order today and was offered 50% off any pair of glasses in the store. I got a…read morepair of Polaroids to Oakley's for right over $100. Great deal and the service was phenomenal too.

They have the worst store manager and I guess her name was Natasha, very unprofessional, I placed…read moreand order online to pick up from this location (977) and they said that my order will be ready to pickup in 2 hours, I went next day and the sore manager said that my order is not there and she went to her computer and canceled the order without telling me, and then she said that she can order a new one and the whole purpose was to make some commission out of the sale, I told her no thank you, and I asked her to check with the other location if they have it, she called and then she told me that they dont have a similar pair. after I left I got an email saying that my order should arrive in 2 days, I called customer service and canceled the order but they said that it's already shipped and I can call the store to cancel, I replaced another one to the other location (930). They confirmed that they have been having that one for 2 days while the other lady told me that they don't have it. 2 days later I've got an email from UPS saying that my order has arrived to 977, I called the same unprofessional store manager Natasha and she said that she didn't received it, I kept calling for 3 days, on tje 3rd day she said that she got it but she is busy and doesn't have time to cancel the order that day, and she said that she will cancel it next day. I called customer service again and they canceled the order right away. Again worst manager ever.

Waited outside in the rain while the employee had a customer inside. Refused to open the door. Came…read moreon 8-3-22. Employee was staring at the door and kept shaking their head.

I am a huge fan of Oakley sunglasses. The problem with Oakley is that it is difficult to find a…read moreshop with all of the styles in stock so you can try them on. The Oakley Vault fits the bill perfectly. All of their styles are in stock. Most are on shelves for you to try on. The anti-theft thing made determining proper fit a bit difficult, so one of the workers gave me a pair without it. The more expensive styles are in glass cases, but they will happily let you try them on. My suggestion is to go to Oakley's site, figure a few styles you like, then go to the outlet and try on those styles. The prices seem the same as the website, but the ability to try them makes the store great.

Incompetent staff, not customer oriented at all, and did nothing to keep a loyal customer of many…read moreyears happy after they made a huge mistake. Rude, deceiving behavior that will ultimately lose loyalty. They had a pair of BatWolfs in the clearance case not priced. We asked for the price and were told $89. Got another pair for my wife and then were told at checkout that the BatWolfs were actually $149 because they made a mistake and they were polarized. Not my problem! You told me a price and we proceeded with buying more merchandise in your store. The manager didn't even have the decency to come and talk to us face to face. Not going back again.

People in front desk terrible service. Lied about timelines and when glasses where here. Honesty…read moregoes along way in business. When they finally arrived they didn't have the correct lenses and then no one was sure about what was going on. I would stay away. When Asked about cancellation process she was more than happy to cancel immediately when calling at 08/13/20 330 pm Hopefully they give me my money back. Worst place/customer service ever

THE BEST!!! All staff was kind. I am in a wheelchair and I am UNABLE to get out of my chairto get…read moreout of my chair. I can't tell you how many places I called that were unable and unwilling to accommodate me. However, when Ito get out of my chair. I can't tell you how many places I called that were unable and unwilling to accommodate me. However, when I called matrix, they barely hesitated to say they would accommodate me. Yes, they had to move some equipment so that I could get around it. yes, the eye exam took a little longer but none of that mattered to me! what mattered is that a doctor cared enough so I could get an eye exam! I have told everyone to go to Matrix and see Dr Wong!!

My family and I have had great experiences there! Doctors…read moreare so nice and knowledgeable. Staff is friendly. Adriana there is very helpful when helping with glasses and contacts. Need help; ask for her! Overall this is a good place to get eye care! Thank You!

Where do I begin. A few things made this a discouraging visit. So, upon scheduling this appt, I…read moregot a call the next day saying that my appointment would be cancelled if I didn't provide my insurance over the phone. I was taken aback having never experienced this protocol before. Usually, insurance information is taken upon arrival and certainly if there is a protocol to take insurance information before arrival there isn't a threat of my visit being cancelled. #cattlemanagement #noCUSTOMERservice This immediately let me know that this was not a place that put customer service as a priority. I arrived at check-in, was seated and waited on the young lady to come and get my preliminary exams completed. She was distracted by keekeeing with her good girlfriends... I mean this really threw me for a loop. I thought I was being punked... I was sitting up there bare-faced half blind with my blurry vision. She got my glasses in her hand and she chit chatting catching up with her friends... All I could do was say WOW.. shake my head and patiently wait on her to finish her conversation. She wiped down the areas with alcohol that I would place my face on to examine my eyes. She didnt allow the areas to dry down before she instructed me to place my face on the machine. She took me into the other room. The visit went accordingly - doctor came in examined me, discussed implications and options, and concluded my visit. Immediately after I left my face started to burn and blister. I called back on Monday and sent over pictures of my injury. The office manager said that I wasn't injured and that my blisters looked liked pimples. No accountability, no accommodation nothing... This place needs to be shut down or the optometrist needs to find better office managers and technicians. I've been wearing glasses since I was two. Never in my life have I ever experienced a visit like this before. I'm horrified at the way I was treated. The best thing I can say about this visit is that I discovered a new allergy. I'm allergic to direct contact alcohol on face.

We stopped in here on Tuesday. The weather was awful outside but they stayed open when we said we…read morewere on our way. We have been to their Stafford location but were delighted when we saw they now have this second location. We always want to support small local businesses. The new staff is super nice and helpful. They're still getting trained, but Harry was onsite to oversee repairs. While we waited we browsed the selection of glasses. We will definitely be back for new prescriptions soon as they are now right around the corner!

fixed eyeglasses on the spot. friendly, helpful and…read moreprofessional. will come back and i recommend. they also take prescriptions but no insurance.

I stopped by a bit after 6 pm and the mall was not crowded at all. This outlet mall is quite…read moreupscale with lots of higher end brands like Ralph Lauren, Swarovski and Marc Jacobs. It is really quite large with a diverse type of stores represented, there are over 140 so there are a lot to shop at. The mall is an open one so might not be the best place to shop on a rainy day or when Houston summer temperatures are up around 100 degrees. There are several sets of high covered rooftops over the walkways but not everywhere so in the rain, you might be dodging some raindrops. In the end I had a good walk around, some stores were already closed for the evening, I think this center gets most traffic in the day time and especially on weekends. But it was nice to have a walk around and look inside store windows at the merchandise for sale.

2/7/2026: Overall, I enjoyed my shopping day at HPO. I was most interested in Chico's, Lululemon,…read moreand Swarovski. I found great deals at Chico's, Lululemon was a major disappointment, and Swarovski was good. Chico's has a pretty store with very helpful sales associates. They were friendly and attentive. I got wonderfully good personal service. 7 tops, one bathing suit coverup, and 2 pair of pants for $148.76. Not bad at all! All great colors and styles for my upcoming cruise! Lululemon was a madhouse! Everyone was all over the place like ants. The music was super load, the store was messy, and the prices were nothing to write home away. They wanted $98.00 for a tiny purse. No thank you. I was in there less than 4 minutes. Swarovski was a good wrap up. I found the crystal figurine I had been wanting. She was marked down from $88.00 to $55.00! The guy and girl who helped me were both very friendly. They had other great sales going. Most everything in the store was 30% to 50% off. I hit some other stores while I was there. They have a great Hey Dude shoe store, a nice Vera Bradley, and large Simply Southern, and good sized Samsonite luggage store. The mall space is outdoors, but the majority is covered. It was great weather the day I went. It's a wonderful way to get your steps in and enjoy fresh air while shopping. They have a small food court with 4-5 vendors. A Chinese place, a cheesesteak place, and a couple others. It's pretty small, but it will suffice if you are hungry. They also have individual vendors in the shopping space between store who sell popcorn, hotdogs, corn in a cup and more. The stores are all numbered. The numbering system is a bit confusing as one side of the aisle is the 800s and the other side is 100s. Large standing maps are available throughout and the stores also have paper maps. Happy shopping!

Not to be confused with Yummys, which are way tastier than trying to eat shoes from this store…read more This is the discount version of Zumiez so they're even cheaper than the ones in the mall, which are themselves probably cheaper than Vans, which have similar types of offerings. So I'm definitely a fan of the store and skateboarders especially will probably love this store. The outlet mall means you get better sales and a bigger percentage discount, so it's worth coming here if you're anywhere in the area. The service is the only reason I deducted from 4 to 3 stars.

Tried to buy a pair of vans shoes that were marked $19.99 on the tag as were 6 other pairs. Manager…read moretold us they marked them wrong and have to go by internet price.