The manager Shanon that lady steal my glasses she said my order is canceled and she doesn't want to…read moregive me my glasses. $420 dollars when my order said is ready to pick up. After all she call the security because she doesn't have arguments to justify the steal.

Picked up an online order today and was offered 50% off any pair of glasses in the store. I got a…read morepair of Polaroids to Oakley's for right over $100. Great deal and the service was phenomenal too.

I am a huge fan of Oakley sunglasses. The problem with Oakley is that it is difficult to find a…read moreshop with all of the styles in stock so you can try them on. The Oakley Vault fits the bill perfectly. All of their styles are in stock. Most are on shelves for you to try on. The anti-theft thing made determining proper fit a bit difficult, so one of the workers gave me a pair without it. The more expensive styles are in glass cases, but they will happily let you try them on. My suggestion is to go to Oakley's site, figure a few styles you like, then go to the outlet and try on those styles. The prices seem the same as the website, but the ability to try them makes the store great.

Incompetent staff, not customer oriented at all, and did nothing to keep a loyal customer of many…read moreyears happy after they made a huge mistake. Rude, deceiving behavior that will ultimately lose loyalty. They had a pair of BatWolfs in the clearance case not priced. We asked for the price and were told $89. Got another pair for my wife and then were told at checkout that the BatWolfs were actually $149 because they made a mistake and they were polarized. Not my problem! You told me a price and we proceeded with buying more merchandise in your store. The manager didn't even have the decency to come and talk to us face to face. Not going back again.

People in front desk terrible service. Lied about timelines and when glasses where here. Honesty…read moregoes along way in business. When they finally arrived they didn't have the correct lenses and then no one was sure about what was going on. I would stay away. When Asked about cancellation process she was more than happy to cancel immediately when calling at 08/13/20 330 pm Hopefully they give me my money back. Worst place/customer service ever

THE BEST!!! All staff was kind. I am in a wheelchair and I am UNABLE to get out of my chairto get…read moreout of my chair. I can't tell you how many places I called that were unable and unwilling to accommodate me. However, when Ito get out of my chair. I can't tell you how many places I called that were unable and unwilling to accommodate me. However, when I called matrix, they barely hesitated to say they would accommodate me. Yes, they had to move some equipment so that I could get around it. yes, the eye exam took a little longer but none of that mattered to me! what mattered is that a doctor cared enough so I could get an eye exam! I have told everyone to go to Matrix and see Dr Wong!!

My family and I have had great experiences there! Doctors…read moreare so nice and knowledgeable. Staff is friendly. Adriana there is very helpful when helping with glasses and contacts. Need help; ask for her! Overall this is a good place to get eye care! Thank You!

Where do I begin. A few things made this a discouraging visit. So, upon scheduling this appt, I…read moregot a call the next day saying that my appointment would be cancelled if I didn't provide my insurance over the phone. I was taken aback having never experienced this protocol before. Usually, insurance information is taken upon arrival and certainly if there is a protocol to take insurance information before arrival there isn't a threat of my visit being cancelled. #cattlemanagement #noCUSTOMERservice This immediately let me know that this was not a place that put customer service as a priority. I arrived at check-in, was seated and waited on the young lady to come and get my preliminary exams completed. She was distracted by keekeeing with her good girlfriends... I mean this really threw me for a loop. I thought I was being punked... I was sitting up there bare-faced half blind with my blurry vision. She got my glasses in her hand and she chit chatting catching up with her friends... All I could do was say WOW.. shake my head and patiently wait on her to finish her conversation. She wiped down the areas with alcohol that I would place my face on to examine my eyes. She didnt allow the areas to dry down before she instructed me to place my face on the machine. She took me into the other room. The visit went accordingly - doctor came in examined me, discussed implications and options, and concluded my visit. Immediately after I left my face started to burn and blister. I called back on Monday and sent over pictures of my injury. The office manager said that I wasn't injured and that my blisters looked liked pimples. No accountability, no accommodation nothing... This place needs to be shut down or the optometrist needs to find better office managers and technicians. I've been wearing glasses since I was two. Never in my life have I ever experienced a visit like this before. I'm horrified at the way I was treated. The best thing I can say about this visit is that I discovered a new allergy. I'm allergic to direct contact alcohol on face.

We stopped in here on Tuesday. The weather was awful outside but they stayed open when we said we…read morewere on our way. We have been to their Stafford location but were delighted when we saw they now have this second location. We always want to support small local businesses. The new staff is super nice and helpful. They're still getting trained, but Harry was onsite to oversee repairs. While we waited we browsed the selection of glasses. We will definitely be back for new prescriptions soon as they are now right around the corner!

fixed eyeglasses on the spot. friendly, helpful and…read moreprofessional. will come back and i recommend. they also take prescriptions but no insurance.

Another great year for National Outlet Day!…read more The bags keep getting cuter! Mark this weekend on your calendar as an annual holiday! All you hav it do is sign up and you receive a lovely reusable bag. Last year my bag was orange and this year it's irredecent with pink handles. They provide a DJ and DIY photo station. They also provide a balloon booth for kids. You also, get a list of participating stores that offer a discount for this weekend as well. Some stores offer great value and others just have a glass of champagne. Can't wait to next year!

After not visiting this shopping facility in over a year, we ventured here to check out what a few…read morespecific stores had. First off, this is called "Houston Premium Outlets." It should actually be named "Houston Premium Stores." There is virtually NO outlet prices on anything. Adidas store had a great selection, but proved my lack of outlet prices when I viewed a particular shoe that was labeled: Retail price: $100, our price: $100. Go figure! Selection at many of the other stores was minimal. They all appeared to have off-retail styles but with regular retail prices. Not so sure I'd made a special trip here for any of their usual stores. Only saving grace was that a Birkenstock store has opened here, which means that I won't need to drive downtown to Rice Village if I want a new pair of Birks!