People in front desk terrible service. Lied about timelines and when glasses where here. Honesty goes along way in business. When they finally arrived they didn't have the correct lenses and then no one was sure about what was going on. I would stay away. When Asked about cancellation process she was more than happy to cancel immediately when calling at 08/13/20 330 pm Hopefully they give me my money back. Worst place/customer service ever read more

THE BEST!!! All staff was kind. I am in a wheelchair and I am UNABLE to get out of my chairto get out of my chair. I can't tell you how many places I called that were unable and unwilling to accommodate me. However, when Ito get out of my chair. I can't tell you how many places I called that were unable and unwilling to accommodate me. However, when I called matrix, they barely hesitated to say they would accommodate me. Yes, they had to move some equipment so that I could get around it. yes, the eye exam took a little longer but none of that mattered to me! what mattered is that a doctor cared enough so I could get an eye exam! I have told everyone to go to Matrix and see Dr Wong!! read more

I've been seeing Dr. Wong for the last 10 years. He is a very kind and gentle ophthalmologist. I Highly recommend him. Their office was clean and disinfected. They're very careful and take covid-19 very seriously. They ask that you do wear a mask but you can take it off while you're trying on frames you put the frames in a container so they can disinfect them before they get put back on the wall. Fast easy exam. his staff was very knowledgeable with what my insurance would cover and gave me recommendations. Because of the staff's recommendations I got a complete exam new frames new prescription for $100. read more

I have been going here for 12 years! He has been the only doctor I stuck with. I have had many gernal doctors and dentist. I got my husband to start seeing him too. He is honest and the staff is friendly. He makes sure the customers are happy and satisfied with what they are paying for. The employees can help with picking out frames that look good and would be comfortable in the long run. They give honest opinions and good feedback on what and why the frames are good or not good. I like Matrix Vision so much I recommend him to my friends and family! read more

My husband, kids, and I have been going to Dr. Wong for years. He is always on time, professional, and courteous. The staff at the front desk is always friendly and they always greet you with a nice smile. We come here every summer to get our eye glasses and contacts exams. Make your appointments early to avoid the back-to-school crowd. We drive all the way from Tomball to see Dr. Wong. We are loyal and we will always be back! read more

I was trying to be a new client my office is less then a mile from my office, but was left on hold no one ever came back ... Reply to management So you are saying I'm lying i didn't wait that long so you would think i would take the time to post if i didn't smh read more

This location is very convenient. It is located on 1960 at Eldridge Road in a shopping center along with Kroger and Kohl's. My husband and I have been patients here for several years. Dr. Wong has taken care of our eyes for well over 10 years. When my son needed glasses at 8 years old, I considered a pediatric eye doctor but knew Dr. Wong would take good care of him. He now has been a patient for 5 years and he is only 13. The staff is helpful and remembers our names and preferences when it comes to helping us pick out frames and lense specs. I appreciate and value their input. If you are looking for a locally owned place of business, Matrix Vision is the place to choose. read more

When we moved from Cypress I decided to make the 30 min drive to continue going to Matrix because I like the doctor. After 8 years, tons of money and making the drive, l'll find someplace closer. There are too many other good doctors closer to deal with what I just dealt with. I asked Matrix to mail my glasses to my house 2 months ago. They've done this in the past so I assumed it was no big deal. Didn't hear a word. In the meantime, ran out of contacts so I made an appointment for Monday. I made the drive today to pick up my glasses in person. I had one contact and needed ONE to get me through the weekend until my appointment on Monday. I was told this was now "against policy" to give out any contacts before an appointment. This business has gone down over the 8 years l've come in. I was told this was the doctor's new policy. I get that people take advantage of getting contacts and don't make an appointment. 'm not that person. Would NOT recommend! There are too many other great places that will go out of their way to give you ONE contact to get you through the weekend!! read more

I changed my Optometrist to this one and it was the best decision I made. The staff is friendly and assisted me in every way and they even special ordered the glasses I wanted. Dr. Wong is one of the best Optometrists I have ever had; he gave me specific details about my vision and in doing so improved my eyes completely. I trust Dr. Wong and I believe after going here my vision is now what it is meant to be and I would defiantly recommend this optometry office. read more

I recently moved here, and had purchased glasses elsewhere that had to be mailed to me. I dropped by Matrix hoping they could help with a simple fitting and adjustment. Very friendly and capably made the appropriate adjustments. I'll be eventually needing a new optometrist. Will certainly consider Matrix Vision. read more

I have been wearing contact lenses for 31 years and corrective lenses for 40 years, so I've had a few optometrists. Dr. Wong is the most passionate optometrist I have ever met. He is very concerned about eye health AND overall health. During one visit I came in with (a more natural type) energy drink and right away he was very concerned and asked how often I drank them. Ha ha! I love it. By the way, I don't drink energy drinks. ;) A have been a patient of Dr. Wong's for about 2-3 years. In October of 2017, I made an appointment because I had had a headache for 5 days. I thought I would start with my eyes, because I could figure nothing else out. He was very concerned and assured me we would figure this out and he would run tests. He also encouraged me that whenever you have a headache, to always start with eyes since it's cheaper than an MRI or whatnot. Long story short, he figured out my hormones had changed which had improved my eyesight, maybe my contact lens prescription too strong, causing my headache. GENIUS! I have also changed my eye health habits because of Dr. Wong's passion. No more stretching out the life of my disposable contacts. The risk associated with saving a little money is not worth it. I wear monthly disposables and my calendar is marked with the date I toss them. Dr. Wong has also encouraged me to not wear my contacts longer than 10 hours per day. I finally updated my glasses so I can do that and the front desk staff helped me pick out my frames and let me know about a special that was going on. That saved me a TON of money! I even look forward to my appointments with Dr. Wong, since he is quite personable and humorous, although I don't think he realizes he is as funny as he is. The front desk staff is very helpful and knowledgeable. They really know what they're doing. read more

Dr Wong and his wonderful staff is what brings me back year after year. I would recommend them to all my friends and neighbors..You won't be sorry becoming a patient with his expertise and his knowledge. read more

I am not sure how to write a review for an optometrist but I'll try and cover all the bases. Matrix Vision is not one of those places inside the loop so anyone wanting to experience a hi-fi sensation can cross this place off their list. The receptionists are friendly but all look super confused. It was my first time going there before jury duty and I didn't have trouble finding it. It's in the same shopping complex with the Kroger and the Subway next to it. After filling out the paperwork I was explained how my GroupOn would work. I figured it's cheaper to go this route than to use my vision insurance because I just needed some quick and cheap reading glasses. Thankfully I got to meet Dr. Wong and he did a great diagnosis. They were very quick to make my prescription. I did not have to wait at all. The glasses were ready the same day by the end of business day. I am just a little confused as to why I have not been refunded my $73 on my credit card yet as I was explained on the receipt that I was given a $73 credit because I came back and purchased a pair of eyeglasses. All in all, Dr. Wong is great. The staff is friendly but they can learn to be a bit more professional even though they might not be in the most friendly part of town. read more

Gabby at the front desk is the most accommodating and friendly person . She goes out of her way to make sure you're needs are met . I definitely recommend this place I've been going here over 10 years . read more

Last minute appointment, the doctor was very friendly, I have four small children, Dr. Wong and the assistants took very good care of them. He is very patient and a good listener. The assistants were very helpful for the children to choose their frames. The price is fair. read more

They took me as a walk in and were friendly. But nothing out of the ordinary. The eye doctor did his job, made small talk and sent me on my way. Again nothing mind boggling. This is about as much as I can say about this place. read more

Everything from the location, atmosphere, warm receptionists, price, selection, and Dr. Wong was 5 star! He made my visit super calming, professional, and I really felt at ease. I can see clearly again too!!! The fitting of my glasses were a step above what any other place has done and my glasses were ready in an hour! Amazing! read more

Dr Wong took his time & listened to my concerns with my eyes. Did not rush me! I've been rushed before many times by other places. I appreciate matrix vision and dr Wong !!!! Even the front desk is amazing! read more

Last minute appointment for myself and husband. Dr Wong was very thorough, friendly and professional as were his staff. Was given great assistance with eyeglasses and they were ready the following day. Highly recommend. read more

At first, I could over hear them talking about another customer who just left and forgot her receipt. They were like "she'll come back and get it if it's important to her" when they could have easily step out the door to catch her. They were very helpful though when I started asking questions about some frames. read more

Love this place!! I've been coming here for a while. Best quality service I've seen on this side of town. Organized, clean, and prompt.

Walked in the door with the intention of purchasing eyeglasses and sunglasses (rx in hand) and left after none of the receptionists/staff acknowledged our presence. No thanks...I'll take myself and my wallet elsewhere. read more

The optometrist lied to me telling me that I needed glasses. I spent hundreds of dollars on a prescription and lenses. When my eyes began to hurt from wearing the glasses, I saw an opthamologist who took scans of my eyes and told me that I have 20/20 vision. I absolutely do not recommend visiting this practice. read more

Dr. Wong is good. His office staff is terrible. Ordered frames, due in a week. Didn't arrive. I had to call to check. Was told another week. Waited a week, called again, because the staff doesn't believe in calling customers. I was told the frames were on indefinite backorder and "didn't anyone tell you?" Well, no, no one told me because the staff doesn't call customers. Got my money back. left. read more

Dr. Wong is terrific. Even diagnosed a problem I had that other doctors could not find. All because of my eyes. He is thorough, professional and extremely interested in your eye health. Easy to talk to and very reassuring. His office staff is great, too. You cant make a better choice. read more

I went here for my yearly eye exam for new contact lenses. Before this Ive never had a problem with my eyes or contacts. Ive never been to a doctor that looked so distracted by his female employees, and so adamant on getting me to purchase high end frames. After receiving the contacts I started having really bad headaches. I went to my original Optometrist and was told that Dr. Wong gave me the wrong prescription. I had to pay for another eye exam and contacts out of pocket, because I do not have medical insurance. I'm not one to give reviews of any kind, but I do not recommend going here. What happen to me can happen to you. read more

I've had the pleasure of being a patient here for the past 14 years. My dad first brought me here in 5th grade and I have yet to feel the need to seek elsewhere as long as I'm living in Houston. Dr. Wong is friendly, caring, and personable. He never fails to ask how my mom or dad are doing when I visit him for my yearly checkup. I mean this man sees hundreds of patients per year but is still able to ask such a simple and meaningful question to make you feel like he truly cares for everyone's well-being! He always gives me advice on what I can do to take better care of my eyes, which helps give me a better understanding of how important our eyes are to our overall health. Dr. Wong doesn't rush through appointments but he's able to get me in quickly, complete a thorough exam, answer all my questions, and move on with my day. The receptionists, Anna and Valerie, are also wonderful. It's no wonder he hired those two; they're a powerhouse! Those two are able to handle things with my insurance and prescriptions so effortlessly. Valerie is especially great at adjusting your frames to fit your head and nose properly. I've even brought in a number of sunglasses for her to modify because she always does it just right. This place just has it all. I can't say enough good things about Dr. Wong and his team at Matrix Vision. read more

Doctor is just fine. Front desk is lousy, frantic, disorganized, rude. Last yeat, they couldnt find my chart among their files, acted like it was my fault. Couldnt find my glasses when I went to pick them up, questioned me if iI really ordered them even though I had a receipt. The doctor himself finally found them after digging around. Had an appointment as a returning patient today, arrived to find out they quit taking my insurance last month. Surely that is something they could have discussed with me when I made the appointment last week. Thank goodness I'm forced to find a new place or I might have kept going figuring it's only once a year at best and the doc isn't so bad. Doesn't matter how skilled the doctor if your front desk doesn't have their act together! read more

my name is mrs. rankin. i just want to give kudos to dr. wong and his staff. the people were professional and friendly. i will continue going back to dr. wong. read more

Dr. Wong is very personal and wants the best for every patients. The practice is very nice and neat. I can see why some reviews think he is rude just because Dr. Wong is very straight forward. He is not going to make anything sound nice if something is INDEED wrong with your eyes. Dr. Wong takes the time to get to know you, and he is very easy to talk to. He is also very experienced and time efficient. His practice is equipped with some of the most advanced equipment. Front desk provides valuable opinions as they help you choose your frame. I definitely recommend Matrix Vision. read more

I had an eye emergency, and my usual eye doctor could have cared less. My daughter called Dr. Wong's office and they took me right in, even though I was not a patient of his. He was exceptional, friendly and thorough. In the 40 years I've had to wear contacts/eye glasses, I've never had an eye doctor as good as Dr. Wong! I refer him to friends with no second thoughts! read more