I like supporting locally owned business over the corporate giants, so I was glad I could use my insurance at TKS. At first, I thought TKS to be a great pharmacy, but my opinion has changed dramatically. The one positive thing I can say is that the wait is always short.
Now the things that have gotten worse over time:
1. The staff are not well trained, nor are they always pleasant (pharmacist included). Turnover seems high which indicates problems at the business.
2. They rarely have the medications I take daily on hand despite needing refills every month. Thus, they always "have to order them". Orders rarely arrive when promised and were sometimes not ordered at all until I arrived to get them. Extra trips = poor service.
3. They are inconsistent in what they charge and especially inconsistent or uneducated about pharmaceutical company savings cards or programs.
4. It is ironic that they play religious / Christian music yet have no qualms about overcharging their customers and refusing to rectify the situation. I am tired of having to work so hard just to pay the correct amount and not what they demand. Way too much hassle!
The final straw was being told I had to pay nearly $200 for a refill that has cost me $25 for years. They insisted my savings card was applied correctly. I pushed back. The pharmacist (Alice) was very rude and told me to call my insurance company. She clearly did not understand that the issue was not related to insurance. I paid the demanded price and asked how to get a refund when I resolved the issue. The pharmacist said they don't do refunds. Honestly, the problem was on the TKS side, and they should have resolved it. Maybe they'll give my overpayment to Jesus.
I immediately went to Walmart to ask the price for the same medication. They gave me the correct copay of $25. This was no more than 10 minutes after I paid eight times that amount to TKS.
Because of all these increasingly negative issues and experiences, I will no longer give them my business and cannot recommend them. read more