I have never experienced such an infuriating mix of incompetence and indifference. My delivery was over an hour late, and when the driver finally showed up, they took a photo of the wrong building to pretend they'd delivered the groceries. He stole them instead and marked the order as delivered. The groceries never arrived, and to make matters worse, customer service handled the situation with absolutely no care. When I reached out for help, I was met with dismissive responses and zero accountability. I was told I'd receive a refund and a confirmation email--neither ever came. At this point, it feels like they're hoping I'll give up and go away. I will instead go through my bank for a refund and file a police report. Groceries are already expensive, and customers deserve better than this kind of careless, inconsiderate treatment. Between the unreliable drivers and the useless customer support, this service has completely lost my trust. You can spend your money elsewhere unless you enjoy paying for items that never show up. read more

Opens even later now and is never open on time. The registers are also not ready when doors open. Multiple employees standing around including security guards on their phones or having a chat. There is never an actual lane open, so you have to check and bag your own groceries, working for them for free is not my idea of a good business model. The lines are always horrible and long. The only reason for the 1 star is that it is a nice store that usually has a pretty good selection. Overall, not a good experience the few times I have been there because if the customer has to watch those getting paid doing nothing. Do better because we do have other options. read more

This grocery store was located across the street from the Hilton Garden Inn Union Station, so it was very convenient. Part of the Kroger family, this store had all the basic departments, including produce, prepared foods like sushi and fried chicken, rice, soups, snacks, dairy, etc. They had some self checkout lanes as well as some with cashiers ready to help. The prices were fair and they also ran many specials. read more

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Thank you king Soopers for replacing the hand baskets that were all stolen by unhoused folks and the diligent focus the security staff has on preventing them from being removed from the store even though I was so annoyed by the fact that security staff stopped me ON MY WAY TO RETURN THE BASKET TO THE RACK AFTER PAYING FOR MY GROCERIES to tell me I CANT TAKE IT OUT OF THE STORE as it would make for an awkward bike ride to try to carry that thing and be additionally silly that I have a basket to put my groceries in and DO NOT NEED TO STEAL A BASKET AND WAS MOT TRYING TO TAKE IT OUT OF THE STORE. I had to write this review because after I explained my intentions to put it back he told me RIGHT THERE WILL BE FINE just so I can say NO SHIT. But thanks for serving and protecting . That will be all, I did want to give this store a five star review for the very kind lady working at the seafood and deli counter who apologized profusely for the wait since she couldn't be two places at once. read more

Most unfriendly cashiers. Barely even address you. Maybe if they didn't have ear buds they would hear you.

Excellent neighborhood store. Great selection of products. The foot traffic must be wild, but they are always clean, organized, and stocked. The staff is excellent. And I want to give a specific call out to Ian. Every time I've had an issue with the self checkout, or a question, he's been on the ball helping me get it done as fast as possible. Oh, and if you like cheese, be sure to check out their Murray's section. read more

I shop at this grocery store.All the time, and I literally watch security.Let many upon many people go by without checking the.Receipt, but unfortunately, being a black american woman is the issue with security there because they constantly always stop me.And check my ticket.I am a professional and I dress professional.I'm nowhere near homeless and I wish they will stop harassing me. read more

The store itself is ok. Big selection for an urban location. Prices are reasonable vs Whole Foods a couple of blocks down. Downfalls? Homeless lurking outside/ inside. Security is helpful but just never feel comfortable shopping here. Staff? Below average. Lots of people working but not many are willing to help. Do not go one the weekends after 10am, check out is a mess. read more

The parking here is super tight, one level garage. There was a considerable (at least 15 min) wait at the deli. There was only one employee actively assisting deli customers while 2 other employees appeared to be preparing food. Despite the parking and deli wait, it's a decent location. The store was pretty clean and well-stocked for Superbowl Sunday with average prices. The cashier and bagger were friendly at checkout. I'm not from the area so the extra cost for bags was unexpected but what can ya do? ‍ read more

King Soopers - Parking garage - Grocery Near Me - Denver, Colorado

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It's busy and the quality is OK but the staff here is excellent! There are plenty available and they are always helpful. You can tell they take customer service very seriously and go out of their way to make you feel valued. read more

Stopped in for maple syrup and 2 gallons of water today. Not only was I checked at self checkout but now we have security checking receipts too? I literally scanned my items in front of him...This is harassment. He tells me 'thats what coorporate wants.' Well coorporate just lost a lifetime shopper. I wont be back. Kudos to ordering my groceries ONLINE from another chain going forward. You wanna act like Wal-Mart i will treat you like Wal-Mart and stop shopping there. I hope the striking employees get what they want. But as for me at this point I'm DONE. This is pathetic! Target, Sprouts and Natural grocers will be getting my money going forward. At least there I'm not treated like a theif. read more

Rudest employees I've encountered in some time. The produce is like a bad hood Walmart quality, the Meat department always has a foul spoiled Oder. Parking is impossible and sketch people crowd the entrance asking for handouts. Avoid read more

I usually go to this store, and so far no problems. Today i bought cat food, when i open the box there are freaking maggots around the food. No big deal maybe it got crushed in transport and so on. I go back to return it immediately . Having the nerve of calling the "Guest Care) the customer service was not even decent, the associate almost suggested i didn't buy the item there and that I was lying. And kinda making a big deal about it uncomfortably. I had my receipt and all. Despite that i got the money back he then, almost begged me to take the rotten food out in the garbage can. I pointed out to him that it should be their job to dispose of that. After he insisted several times, at this time I'm feeling uncomfortable so I decide to it to avoid confrontation and leave already, it sure wasn't my responsibility, it's their job disposing of their rotten merchandise accordingly. Really bad look I must say. read more

Small store but mighty on all that's on the shelf! And, the recently expanded vegetable section is awesome! Check out the Memorial Day beer display! My favorite King Soopers! read more

King Soopers - Old glory on display via lite beer! - Grocery Near Me - Denver, Colorado

Spacious supermarket that seems to have just about anything and everything anyone can ever need at very reasonable prices even when items aren't on sale! Wandering around local supermarkets of places I go to when I'm on vacation is a hobby of mine, and king soopers didn't disappoint- kind of makes me want to ditch nyc and move to Denver. read more

King Soopers - Popcorn goodness - Grocery Near Me - Denver, Colorado

I don't typically visit grocery stores when I'm on vacation but King Soopers was literally across the street from where I was staying, with a full kitchen. Popped in a few times for essentials (Advil) and goodies (dessert), and the store is well organized with a sushi counter, Starbucks, and an extensive pastry area. Self checkout was quick and easy, parking garage available. TIP: after 8PM, they only have the garage entrance available. We circled the building twice before figuring this out. read more

King Soopers - Grocery Near Me - Denver, Colorado

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Called to inquire about some Easter cookies and was told they had "plenty." Took a detour to here and did they have them? Absolutely not. Have a hard time believing they sold out in 30 minutes. Ended up with a soda that came to $1.56 and put a $5 in and only got 33 cents back in change. Tried to explain to the SCO guy but he didn't get it. Enjoy the tip I guess. read more

Every time I come to this store the lines are outrageous. They don't have enough staff or self check outs open. If you need a quick stop to the store this is not for you. read more

Wish I could give this place less then 1 star. Hardly ever have any hot food and if they do the wait time takes 20 minutes to get anyone's attention to get service. read more

The location is great but try to avoid peak hours as it becomes very busy. The store itself seems very squished compared to other King Sooper stores. I'll usually only go here for essentials if there's anything I need and that's just due to the awesome location. For a proper grocery shop I've started heading to one of the other King Sooper stores. I also don't have phone service in this store which is a little annoying. read more

When I was staying in Lodo one of my first stops was here. I needed to do some grocery shopping for my spot. It's not a huge grocery store but it was big enough and they had everything I wanted. The prices were good and more affordable than Whole Foods down the block, the location was great, and they have a parking garage. read more

I'm partially judging myself for even attempting to shop here but I was in a time crunch and it's the closest to me. I haven't ever been so displeased with this store as I am today. Crazy long lines in self and cashier check out, I have less than 20 items so I figured I'd take my chances in self checkout. I wait the 10 minutes to get to the front, and the employee manning the self checkouts tells me he won't let me check myself out. There's people behind and in front of me with a ton of little things in the cart but because I had toilet paper and paper towels my cart looked more full than it was. When I tried to contest this guy, his name is Lonny, after having already waited he LAUGHED AT ME and said "nice try lady". What in the hell kind of customer service is that?! So disappointed. Would rather spend the extra money to go to Whole Foods at this point. EDIT: wrote this while in line the second time for a cashier, STILL HAD TO BAG MY OWN STUFF.... read more

Living in lower downtown gets pricey. Thank god grocery stores understand our struggle. If you want to cook, great. This particular King Soops has more food than you have hunger. Their produce section has been recently remodeled and welcomes an impressive organic section. Not to mention their seafood section provides complimentary herbs and garnish baked into the price (just ask). Hands down my favorite part is their food court. A generous serving of half a sandwich for $5. A slice of pizza (it's basically two slices) for $3. Want fried chicken for dinner? Get two thighs and two sides (I like potato wedges and coleslaw) for $3. Did I mention they have chicken tenders.. read more

I enjoy coming to this location of King Soopers. Covered parking is available for free to grocery shoppers, however, during busy times the parking lot can't be full so be prepared to wait for a parking spot to open up. This location is great Antis right by the CVS and Whole Foods Market if you have other errands to do there. The store is kept clean and the employees at this location are friendly and helpful. read more

We needed to buy 7 -8piece chicken. Waited 20 minutes to be told they can't do that. If someone could have come to the counter and spoke to us, we would not have wasted 20 minutes. The Cheese manager was no help as well. I guess he only does Cheese! Customer service is not their forte! We figured it out. read more

King Soopers - Our purchase today. I wish there was a Safeway close. - Grocery Near Me - Denver, Colorado

Impressive!! I can't get over how cool this store is. It has everything! I particularly enjoy the restaurant-inspired food sections. Recently, I picked up a few containers of fresh, raw sushi, along with a superb cut of salmon. I feasted like a king!! Parking isn't bad at all. It looks a bit cramped at first, but you will quickly find a spot within minutes or seconds. Enjoy your visit! read more

King Soopers - Grocery Near Me - Denver, Colorado

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This King Soopers is lovely. I don't come here much due to the crowded neighborhood, but when I do visit it's a pleasant experience. The parking lot is tricky getting into it, you can either enter from the main road, or from the alleyway at the rear. The produce is always fresh here, and the staff are cheery. If your coming to buy their famous donuts, come early because they sell out FAST. read more

This King Soopers is definitely on the smaller side of their type of stores. However, it is convenient if you are downtown, or staying at a downtown hotel. Having been here a few times, it was the closest to where I was before heading home, so I stopped in again tonight. Unfortunately, according to many employees I spoke with tonight, there has been so much theft out of their doors, that they no longer allow the front doors to the street to remain open. You have to walk in through the parking garage. So, don't bother parking on the street, as you will have to walk around with all of your bags. The store seemed pretty clean, but the checkout employees were standing around talking to each other (there were three at the register I went to,) yet not one of them stopped talking to start ringing up my groceries. While I don't mind you enjoying where you work and having some work friendships, I would appreciate you helping me when I appear in your line, instead of having your back turned to me and continuing your conversation. read more

The poor staff...they have no bags due to storm but corporate wont let the manager put up a handwritten sign at door to warn customers. This is an urban location where many walk. So I shopped for an hour and filled a cart, went to checkout and said at start "need bags", but was not informed until everything was scanned that there were no bags. So had to stand there while every single item was re-scanned to refund. Lost one-time digital and other coupons. Manger told me that can't put up sign to warn customer becuas she gets in trouble with corporate. Justice department got it right - -this company should not be allowed to merge with its competitor - -it is already too big, too greedy ant too uncaring of its staff an customers. read more

The parking garage entrance and exit is NOT a safe passageway for pedestrians. I get it that there is a lot of crime in the area, but the entrance/exit on Chestnut really needs to be always accessible during store hours for people's safety. read more

Good selection, friendly staff. They have everything we need and lots of security. I am so pleased to be living above this store for two entire months while here in Denver. The hot food is pretty tasty and my husband enjoyed the sushi here. My only advice: Don't shop here in the evening after 5pm! It's not the store's fault but this place is jam-packed with people and the lines are 10+ people long. Shop early and have an absolutely amazing experience! read more

I won't be shopping here again. The line wraps all the way around the store it was WAY too crowded and the aisles too narrow. So much anxiety trying to shop here. Layout makes no sense. read more

Professionalism= Giving people education as well as being courteous to those you are serving. I came in early one morning to get a sandwich made because I was on my way to work. I asked the lady behind the counter if they were making sandwiches and she just looked at me like I was stupid and said no. Without even telling me when they do make sandwiches, she just continued preparing for the day. I'm a registered nurse...I'm constantly educating people on a daily basis. There needs to be more emphasis on customer service and professionalism here. This isn't the only time I've had an unprofessional encounter at this king Soopers. read more

This store is super convenient to the Hilton hotel. Compact with narrow aisles but large variety of products. Most staff were wearing masks if that's important to you. Heavy security presence, for unknown reasons. Perhaps the locals can provide details. read more

The store is always clean, the staff is always nice, but... the checkout lines are always outrageously long! I have gotten over that just since I live so close and it is convent. The parking garage can also be a bit of a disaster, but it is the fault of no one other than the location being downtown! I always find what I need and the store is organized! read more

Still a one star for me, mainly because the left hand doesn't know what the right hand is doing. After months and months they finally put a sign on their door on Chestnut that you can enter from Starbucks or main entrance. At Starbucks from 8am to 8pm. You go to Starbucks entrance and door is locked at 7pm with a sign that states, "this door locks at 7pm" so you gotta go around to garage entrance. And boy you better hold your breath, it reeks of human pee, smoke, pot and exhaust. read more

Not sure what is up with the lack of stocking. I hear supply chain, but other King Soopers in the area don't have the issues this store has. It is always out of everything. Plus, the people who work there are just rude. Not to mention the awful parking garage and the fact that you have armed guards at the doors, and DPD there. I will literally drive past this store to go to others so I can find what I am looking for and have a more pleasant shopping experience. read more

They where very racist here when I pulled in two women younger then me was allowed in and the was white I don't care what they trying to spin it as if they work there they should of had some kind of identified knowledge to others so it couldn't be a discrimination issue I'll never come here again because they never made me feel comfortable the white manager who said ugh to me when I said is it a black issue??? Need better communication check here at this King Soopers read more

To the maroon haired "cop" being the bouncer at King Soopers in the morning - check the attitude. You can simply explain that there are senior shopping hours. But when I asked why the gentleman in front of me got to go in your answer was "bc I'm a cop". Literally that's what she said. Must have the best and brightest here protecting King Soopers. Check your attitude there mall cop. What a joke she is and way to represent the police force. read more

They had everything I needed + a free bathroom + a Starbucks and murdered my balloon Order read more