2/2 (This is Part 2 of a two-part review. Part 1 is directly below).
So I decide to go back to the mechanic on New Utrecht that I was previously using. Three weeks earlier I had a new alternator put in and a few months prior to that I had a new muffler installed. So my car was on the lift, they saw this issue, they had to know, and the question is - why was I not informed of this?
What they told me quite simply was 'Bobby, you said you don't use the car much (which I don't) and that you were thinking of getting rid of it soon, which I was, though nothing was definite. Plus, the car was very dangerous to drive. How they did not think to let me know that this was something I should know and be aware of, is truly unbelievable. As a matter of fact, one other mechanic that I had visited after speaking with Tim told me that he would not drive the car under any circumstances as well. Tim saved me from something that could have been quite devastating and I am very thankful to him for that.
I have since recommended several friends and family members to TK and all have had nothing but nice things to say and were all very satisfied, pleased and thanked me. This is a one hundred percent honest review. Interpret it as you will. I just find it very hard to believe some of the negative reviews here. Are some legit, a few, perhaps. But some of the other reviews, I just don't believe them, not for one minute. When I purchase something on Amazon, if there are 100 reviews, with 90 positive (5 Star) reviews and 10 negative, I'm going with the 90, for many reasons. Unfortunately, you can't please everyone. And something else that I noticed, Tim takes the time to reply to all reviews, both good and bad. This is something that not only a good business(man) would do, but it's something that someone 'who cares', does. I haven't come across many auto body shops that do reply to reviews, most don't. And many other companies don't take the time to respond as well, and they should.
For the folks who are still reading and were able to power through this two-part review, I would like to take a moment and mention the following that most folks are aware of, though some unfortunately are not. You simply can't call up an auto mechanic and request an estimate or expect a detailed, exact answer to a question over the phone. At least 90% of the time, you can't. It's not like you're calling a salon to schedule a haircut, or requesting a price to get your nails done. It's not like calling a restaurant to place an order. It's not like calling a store to ask if they have something in stock. You need to bring your car there. They need to see it. It may need to be there one or two days, many places are busy, perhaps there are others before you or they may need to order a part. To those that are not aware of this, this is basic common sense.
In closing, all I can say for myself and for others that I know who have visited TK, is that they are exceptional. They are Honest. Trustworthy. Professional. Caring and Kind. Visit TK, meet and speak with Tim. If possible ask for a quote, though many times that's not possible right then and there, without them having to look at the car, take it for a test drive or put it on the lift. Once you do have a quote or estimate, go somewhere else, get a second opinion, then you decide where and what feels right, best for you and your car. As for me, I'm good, very good with Tim and TK Auto Repair! read more