This store is new, and everything is pretty neat. I came in around 7pm on a Sunday and 45 minutes prior to closing, they were already making announcements, trying to rush you out.
The manager Renee really struggles with human interactions. She is rude and short with everyone, including employees, who looked afraid of her. Ten minutes prior to closing she rushes up to me to tell me I needed to go to the front to pay for my items. She talked to me like how an angry mom talks to bad kids. I was just checking to see if they had a particular cologne for my husband that I had seen at another TJ Maxx earlier. Then she proceeded to go bark at the man near me. He objected to being forced out so aggressively, and stated that he still had 10 minutes before closing time. They had a little back and forth, and she says that he needed to go to the front because they were going to shut the registers down in five minutes. Really you're going to shut the registers down 5 minutes before closing time? As I'm standing in line, have you, still 10 minutes prior to closing there were people standing outside trying to come in and she had already locked the doors. As she was unlocking the doors for me to leave, the family standing outside says they have a return, she yells at them, "WE'RE CLOSED" then slams the door in their faces. The man that she had barked at previously walks out and I hear him say to the family, "She has an attitude." I got to my car 6 minutes to 8pm. She could have let them in for their return, but chose to be a jerk instead. She must've had a hot date after work, because she didn't care who she pissed off while closing that store early.
I used to work at TJ Maxx when I was younger, and I never remember a time where we forced people out in such a way. Renee made me feel very uncomfortable. It seems she doesn't operate in the best interest of the company. Had she given me the additional two minutes I needed to browse the cologne section, TJ Maxx would have made a little more money that day, which I'm sure is their bottom line.
As I sat in my car and wrote my review, I saw them shut the lights off, and they were all walking out to their cars at 8:14. What also struck me as odd, was that they all parked in the front portion of the parking lot. At every retail job I've worked at we weren't allowed to take up prime customer parking spaces.
Anywho, I really hope someone talks to Renee about her customer service inadequacies because she needs to do better. read more