I really wanted to like this salon, but unfortunately my experience was disappointing from the…read moremoment I walked in.
The salon was practically empty there were only 2-3 customers being serviced. Since it's a newer salon, I assumed they accepted walk-ins. I told the receptionist three separate times which services I wanted, and her first response was, "Did you make an appointment?" I said no and asked if one was required. She replied, "Yeah, actually we're really busy." I looked around and could clearly see nail technicians without clients. She then had me sign in at a kiosk and select my own services. As a first-time customer, I had no idea which options to choose, and instead of helping, she left me to figure it out myself. Ironically, the moment I finished signing in, she immediately took me back for my full set so apparently they weren't too busy after all.
I requested a kids manicure and gel pedicure for my 5-year-old daughter, along with a full set and pedicure for myself. During my daughter's manicure, the technician added glitter without asking my permission. Normally that wouldn't bother me, but it's frustrating when extra services are added for a 5-year-old who changes her mind every five seconds. Then, during her pedicure, I clearly requested one color for both her nails and toes. While I was getting my nails done, I noticed two different employees starting and stopping her pedicure. After about 20 minutes, they finally finished painting her toes but they were red and blue. No one asked me if that was okay, even though I had specifically requested one color.
Now for my full set...
The nail technician started filing with the e-file, and it was incredibly painful. She filed so aggressively around my cuticles that they were torn up and bleeding before she even started trimming them. When she applied the dehydrator, my fingers immediately felt like they were on fire. The burning sensation was so intense it traveled from my fingertips up my arm. I've had acrylic nails many times before, and I have never experienced pain like that.
To make matters worse, the finished nails were uneven. Nearly every nail is a different length and shape. As I'm writing this review the next day, my fingertips are still sore.
By that point, after everything that happened with my daughter's services and the painful full set, I decided to skip my own pedicure altogether. I didn't trust that I would have a better experience, and I wasn't about to risk having my toes hurting on top of my fingers.
Overall, this was one of the worst nail salon experiences I've had. Between the poor customer service, lack of communication, unauthorized add-ons, inconsistent work, and the physical pain I experienced, I can't recommend this salon. I hope they improve their customer service, communication, and technique because no one should leave a nail "appointment" still in pain the following day.