DISCRIMINATORY towards children!! I would have given ZERO STARS if possible!
I needed a fill and pedicure, so I decided to try out Superior Nails (despite the bad reviews) because it was close to my home, and I had my 4 year old boy/girl twins with me. I was having a great day! I walked in with my children strapped in their double stroller to make sure they stayed out of mischief, and everything was fine in the beginning.
My daughter was crying a little (not hysterically at all) because she is Autistic and new places scare her a little. As her mother, I know that she takes a few minutes to calm down on her own as long as I stay close by. NOT EVEN FIVE MINUTES AFTER WE WALKED IN, I was approached by another nail technician, Jenny, who rudely said "You need to control your kid." I was so confused because we had just arrived and my daughter wasn't being too loud. In fact, she was beginning to quiet down until I was approached. I said, "what do you mean? What is my child doing?" Jenny replied, "you need to calm your daughter down because she is bothering the customers" and walked back to the customer she was helping. There were only a few people in there and they all looked appalled by her inappropriate comment. I explained that my daughter is Autistic and she takes a few minutes to calm down in a new environment, as if she cared! In utter disbelief, I grabbed my things and left with my children, even thought another nail technician had already begun to remove my gel manicure.
2 minutes later, I returned and asked the woman who Jenny was helping if my daughter was bothering her. I had a feeling that no one had complained and it was simply that bitter and rude woman, Jenny, who was bothered. The woman said she is a nurse so she understood and had no issue with my daughter. Then Jenny cuts in and, without remorse, says that if I can't control my kid then to not bring her because she bothers the other customers. AM I NOT A PAYING CUSTOMER?! ARE YOU THE OWNER?! I was livid!!! She is not even the owner and was talking to a customer like that over a little crying from a child!!!! Again, all this happened in less than 5 minutes of our arrival! She had no remorse whatsoever!! Unbelievable!!! How can someone lack so much compassion towards a special needs child, and the mother?! I am not a person who cries often, but I could not help it as i left because of how that woman made me feel! I WILL NEVER GO BACK AND WOULD DISCOURAGE OTHERS FROM GOING, as it seems that this is a trend in that nail salon.
I would have given this nail salon ZERO stars if possible! read more