This company is unprofessional and completely unreliable - DO NOT USE THEM. I hired Titan to do a character show at my twin sons' first birthday party for 30 children between the ages of 1 and 8 along with 70 adults.Titan was to provide a Mickey Mouse character for one hour along with an assistant who would do face painting and make balloon animals. They were also bringing gift bags for all of the children. This cost $250 (and I put down $100 deposit). I was counting on Titan to be the entertainment at the party. BUT THEY WERE A COMPLETE NO SHOW!
Mickey and the assistant were supposed to arrive at 1:30. After anxiously, but patiently waiting, I finally called Titan at 1:55. The owner of the company, Bob Jann, answered the phone. I asked him where Mickey was as I had 30 anxious children. He said "Hold on my computer needs to load"...during the middle of my party I had to wait nearly 3 minutes for his computer to load! He would not speak to me until then other than to say that" I was lucky he was around to answer the phone because they usually aren't in the office on Saturdays" (even though their website says otherwise). Ha - lucky me! When it finally loaded he said oh yea I see your reservation, I don't know where Mickey is. No apology - nothing. No explanation for why nobody had called to say where they were. He then said, "I need to make some calls, but I can't make any phone calls and figure this out if I'm on the phone with you, can I?" I was dumbfounded at his rudeness. Having no other choice I hung up and asked him to call me back and let me know what is going on.
Another TWENTY MINUTES went by without any follow-up at all (now an hour after they were supposed to be at the party). Still not knowing if Mickey was coming, I called the office again and again spoke to Bob. He said, well the Mickey costume is gone and so are the party favors, so my employees were here, but they aren't answering their phones. I said ok, well could you send someone else in a different costume because I have 30 bored children here, and he said "on this short notice that is not possible". Short notice? I booked this 6 weeks before the party! He then said for all I know my employees were in an accident. I was shocked and appalled by his response to me. Not a single apology. Nothing was offered to remedy the situation. He said he would call me once he knew what was going on.
An hour later my husband called Titan and again spoke to Bob. He said his employees truck broke down on the way to the party. He said he would give us a refund on Monday.
I called on Monday to confirm that the refund was being applied. Bob then went into this long story about how his employee's were IN A MINOR CAR ACCIDENT on the way to the party. I mentioned how on Saturday he said his employees failed to come because the truck broke down?? He said he didn't have all the facts then - I'm sorry, what!?? I said I was extremely upset that nobody ever called to say they weren't coming to the party and with his complete lack of follow-up. He offered no response. My $100 deposit was refunded and I was "promised a free bounce house in the summer". HA! I asked for a copy of the accident report, but was never given it.
This company's owner was defensive and brazen even though Titan was a complete no show. I was embarrassed, the children were devastated that Mickey wasn't coming, and I had no activities/entertainment or party favors. Titan was completely unapologetic about ruining this party. They never called to tell me they were late, to tell me that they weren't coming, nor did they make any attempt to "save the party". I don't know why they didn't come, but I can tell you that they didn't seem to care at all. I'm warning you, do not use this company. read more
