I booked a July 4, 2012 wedding with this company several months in advance. I sent the required deposit, and received a confirmation from the Company. I was a little leary as all the reviews on the website were glowing and made me think that perhaps they had been written by the Company themselves. However, as it was a pretty simple wedding and what was offered was basic I decided to take a chance.
Ms. Emmons provided what she wanted to provide and nothing that I asked for. My bouquet was not as asked, however, I did have a nice bouquet, just not in the colors or flowers that were promised. She did not give my husband his boutineirre. The cake was not in the flavor selected. They arrived about 40 minutes late, casusing my husband and guests to stand in the sun in the parking lot waiting for them. The marriage certificate was filled out, but not as agreed which was to include our professional titles.
All the pictures are off-center, or just bad, however, the worst thing is that the DVD is useless, we cannot hear the ceremony at all. When I wrote Ms. Emmons to ask if there was anything that she could do to try to enhance the sound of the DVD, I also told her the other things that were wrong, but said my real concern was our memories and the DVD and asked if perhaps there were anymore pictures that could be sent.
She sent me back the most vitriolic letter, you could imagine. It was extremely hurtful and slanderous. She claimed that she did not give my husband his boutinere because she felt uncomfortable around him as it was clear he had be drinking heavily. (No he was dehydrated from standing in the heat for 30 minutes). As for the DVD she accused my guests who consisted of about 15 people who were relatives all basically age 40 - 80 of bumping the videographer and said did I really expect a DVD with sound for the price I paid. I told her I paid the price advertised, and yes I did expect sound. She further said they considered not even going forward with the ceremony due to my husband being so intoxicated! Can you imagine that, she would have ruined my day, because she said my husband was drunk...funny thing is in the video and pictures it does not show a drunk person. I can tell you, he was extremely hurt by these comments.
This really put a damper on my memories of my special day, knowing that the wedding planner was hating us while performing her service.. Her response really smacked of racism and was extremely hurtful. I would be happy to forward or attach a copy of her response to me to anyone who asks.
Of course the venue was great! I have always wanted an outdoor wedding and so the falls and the garden and my friends and family made the day beautiful! It is now August and I finally have the heart to try and see if anyone else can try to enhance the video.
Rochelle Jones read more