Horrible customer service, horrible service, all the way round. I waited two weeks before posting this review because I wanted to see if the company would make this right, unfortunately, they never responded. First, it took about a month before we received a return phone call to even book them, that should have been a warning. we left several messages and ultimately we're going to move in a different direction but then out of the blue we received a return call.
Because we wanted to do something awesome for our community, we went ahead and secured the gaming trailer for 2 nights. $1200
The employees who oversaw the event were terrible, disrespectful, smoked in the park, the whole gaming truck smelled like smoke. Several controllers didn't work. We were told the workers would maintain the crowd, they sat in the trailer or their trucks for the entire event. This was an evening event, so we depended on the lights from the movie screen, ( which we were told would be on) which they would not put on the 2nd night. Claimed it was too cold, but it was the same temperature as the first night when they did have the screen on. no one ever mentioned the temperature outside would impact the ability to have lighting. In essence, you didn't even know what the trailer was because it was so dark.
I think the most disheartening thing is when we called the owner afterwards to express our concern that what we paid for was not what we, we never heard from them again. They took our $1200 and were not the least bit concerned that it was an unpleasant experience. Warning, beware before you book with this company. In this case you do not get what you pay for. read more
