I am a customer for life! They are knowledgeable and very quick to repair any problems…read more I have been going to them for very many years and have always been happy with them. Our entire family go to them for our needs related to our computers. Steve Horovitz

I have used Marlton Computer Services several times in the past, but after my most recent…read moreexperience and the way the owner handled my complaint, I cannot recommend this company. I contacted the owner and clearly explained BEFORE the service call that I had an older Apple Mac desktop and that, following changes to Microsoft 365, I could no longer use Word, Excel, PowerPoint, or Outlook. Knowing that I had a Mac and knowing the nature of the problem, the owner scheduled a technician to come to my office at $110 per hour, plus a $49 service-call fee and travel expenses. The technician spent more than two hours attempting to fix the problem before admitting that he was not sufficiently familiar with Mac computers to resolve it. My computer then had to be taken back to their service center so that someone else could work on it. What I find particularly unacceptable is that the owner subsequently acknowledged to me that he should have sent a technician who specialized in Macs. That is exactly the issue. I disclosed from the beginning that this was a Mac. The company--not the customer--decided which technician to send. I do not believe a customer should be expected to pay for a technician who admittedly did not have the expertise required for the computer he was sent to service. An experienced Mac technician should also have been able to determine relatively quickly whether my older Mac and operating system were compatible with the current version of Microsoft 365. Instead, I incurred hours of charges without the original problem being resolved. Before writing this review, I contacted the owner directly and gave him an opportunity to resolve the matter. I asked that the service charges be refunded, less the cost of the wireless mouse I purchased and kept. He refused. What makes this especially disappointing is that I was a repeat customer. I would have continued using Marlton Computer Services in the future had the owner simply taken responsibility for sending a technician who was not qualified to handle the Mac issue. A good business relationship isn't defined by whether a mistake is ever made; it's defined by how the business responds when the mistake is brought to its attention. Businesses make mistakes. Good businesses acknowledge them, make things right, and preserve the customer's trust. In this situation, the owner acknowledged that a Mac-qualified technician should have been sent, yet still expected me to pay for the time spent by the technician who lacked that expertise. In my opinion, that is poor customer service and a very shortsighted way to treat a repeat customer. The company has now lost a customer who had used them several times in the past--not because a mistake was made, but because of the way the owner chose to handle that mistake. Based on my experience, I will not use Marlton Computer Services again and cannot recommend them to others.

This location is far less crowded than the Cherry Hill location and my preferred Best Buy. If you…read moredo an online order and store pickup, it's quick and painless, unlike the other place where you must wait forever at the checkout. Although there don't seem to be as many workers on the floor at the Mount Laurel Best Buy, it doesn't bother me since I prefer to be left alone while I shop. TIP: This location is super easy to get to, especially if you're coming off 295 South. It's the Tacony exit from that direction, which immediately empties you out into the shopping complex for ultimate convenience.

One of the worst shopping experiences I've had this year! Went to the store to actually look at one…read moreof the TVs I was going to purchase so I can see how the picture looked, etc. So I had to wait a long time and actually chase someone down to be waited on. By the way, this is with hardly anyone in the store. Then I was told they didn't have any in stock so I looked at a different size screen, and they told me it's the same electronics. So I decided to purchase. I came home only to find out I was paying over $300 more for the same set that was available elsewhere. After going through numerous communications, trying to call the Store back and asking about their pricing policy. I was told they couldn't match the pricing. A nice waste of my time!

Update... UPDATE…read more.. Emailed the president of PC Richards and they responded immediately. @JoaneCalvo contacted me by phone and has assigned full credit for the non functioning refrigerator and we will go to the store and select a new one of our choosing, including free delivery and installation. (And removal of the old one as well ...I hope! ) Hopefullly they will provide this type of service to all who experience such a problem. Appreciate the P.C. Richard & Son response and appreciate friends and family input and offers for a temporary refrigerator space and assistance as well! Upgraded to 4* because this type of intervention should not be necessary. We have been longstanding customers and they should provide appropriate customer service.

The sales guy was nice, and i like the dishwasher, but I've been trying to get my 8-month-old,…read more$1,500 Bosch dishwasher serviced for over a month. It stopped 1/2 way through a cycle, and had no power. We turned off the breaker, let it sit for an hour, turned the breaker back on, but there was no sign of life. The power was working, because it goes to my stove and the clock continued working - note that it's a gas oven, it only powers the controls. A Bosch repairman came 10 days later. He pulled it out from under the counter, and it was sparking. He said the PCR installer had cut the power cord to tie it to the power wire from the breaker, using wire nuts and electrical tape, instead of following the instructions and using the proper cable from Bosch. It probably damaged a circuit board and may have voided the warranty. He wouldn't touch it. Said it was against code. It's been 4 weeks since then and I've called service 4 times, each time being told the installation team would call me back, but nothing. Just nothing. I emailed the sales person, he asked me for a copy of the invoice (he was out), and he would get it done. That was a week ago. I sent him a follow-up, but haven't received a response. I'm to the point of giving up and taking it back to the store, and asking for a refund. I know they'll never let that happen, so guess I'll have to file a complaint with the BBB, and then take them to court. They created a fire hazard, they refuse to take responsibility, and now I've had the dishwasher sitting in the middle of my kitchen for a month. As Joe Pesci once kind of said, "I'm done with these guys!"

I purchased a connector cord online for my laptop that did not work appear to work with a new…read morescreen. This business helped me troubleshoot what was causing connectivity issue, and test out the additional cord needed. They were effective and reasonably priced. I'm glad that they are around the corner from me, and they'll be my go to for future gadget needs.

My laptop Macbook Pro was damage by me. I went myself to Eazy Computer & Iphone repair so I can get…read moreit repair and the Asian guy wanted to charge me $400.00 dollars for fixing my laptop WOW that too much. I got the same laptop from a retailer store model: Apple MacBook-Pro May 2018 for $ 229.00 and it works excellent.The location I went was the one located at 2005 Chestnut St Philadelphia, PA 19103 Thx P. Robert B.

Had a major meltdown on my Dell Laptop. It wouldn't start and I kept getting errors on the startup…read morescreen. These guys are great. Very friendly, explained what needed to be done and took care of my problem for me. I'm greatful for the staff there especially Tony, who take care of my laptop and got me up and running within two days! Definitely will use them again.....though I hope I dont have to!

Short review: Overpriced, bad communication, took too long…read more Long review: I just got my PC back today after 15 days at Compupro. My PC wasn't booting because it was stuck in the Windows 10 "automatic repair loop." I have a multi-HDD system, so I removed the problem drive from my case and brought it in. First they tell me that they need to run diagnostics on the hard drive. The minimum cost for any work (just to look at the computer) is $60. Fine. They said they'll call me when they have the results. After one week and no call, I call them to check in. Whoever answered the phone explained that the hard drive is fine and I need to bring in the rest of my PC (not just the drive) for testing. I do, and they say that they'll call when they know more. After maybe 5 more days and no call, I call again. They still can't figure out what the problem is, but they recommend resetting Windows, which means that I'll have to reinstall my software...maybe. Probably. The tech on the phone couldn't remember (this should be have been a red flag). I ask how much this will cost, and I'm told $75, and that the original $60 will be waived. I tell them to proceed with the reset. They call me after a couple more days and let me know that the reset didn't work, and that the only thing left to do is a full Windows reinstall, which means that I'll lose my software and files. They'll backup everything first. Fine. I'm a little pissed at this point because a Windows reinstall is easy, and something I could have done myself two weeks ago. Whatever. I tell them to proceed. The next day, they call and say that my computer is ready, and that the final cost is $150. What? Where did that number come from? The reset is $75 but the reinstall is $150? So, at the end of the day, I threw away two weeks and $150 on work that I could have done myself, and without all the hassle.

Big shout-out to the Apple representative, Ryan! He was courteous and helpful during my purchase of…read morea screen protector. Ryan even went above and beyond by installing the protector on the device. It's good to see individuals who work in customer-facing jobs actually help. Go Ryan!

I will never go into this store ever again. The store employee near the front door was real fast to…read moreask if he could help. I told him that I had an issue with my cell phone. He became uninterested as soon as he realized that I was not going to purchase a new i phone He went on to tell me the store was three hours behind and a technician probably would not be able to fix it and basically told me to fix it myself. The store could improve if they would remove his presence permanently.i would give this store zero stars

I never used Tech 3 Services before, but I am so happy that I did. Russ was very nice and…read moreprofessional. Because of COVID-19, he always had his mask on and kept his distance. Since we put up a 6-foot fence, we needed a security system. Russ installed one and was great with answering all my questions....On another occasion, my Ring was not working properly. Russ had to installed a newer version on the front door and he also installed a new one on the back door. I highly recommend Tech 3 Services.

My computer was running extremely slow and Tech 3 Services fixed it. Since COVID-19 everything I do…read moreinvolves my computer. I have to do zoom meetings with my doctors and could not afford a new computer. They fixed my computer and returned it back to me on the date expected. Professional, excellent work. I highly recommend.

I just spent two and a half hours online with HP's "Help Desk."…read moreBelieve me when I tell you, there was no help to be found there. We bought a new HP Laserjet Pro printer. It will not install correctly on the computer on which it is to be used. I went to the website to get help with the drivers. Ideally, I wanted a disc with the drivers, to be able to install the drivers onto the computer. (because of the nature of what is on the computer, it is not connected to the Internet). Two and a half hours of frustration segueing to anger later, I am without a solution, without a disc, without an answer. It's an install disc for a brand new HP printer. One would think HP would have those. One would be wrong, evidently. Because there was no help to be found. Finally, my online "Help" person passed me off to a "supervisor" who telephoned me. I explained to him exactly what I need... bought a new $300 laserjet printer. Need the install disc. No install disc in the box. He said he would "Check into the situation" and call me right back. Nearly an hour later, I still haven't heard from him. The help desk person put me through a litany of "here, try this" exercises. None worked. I told her at least a dozen times: I just need the install disc. To no avail. Finally, after more than two hours, she wanted to pass me off (aka start all over) with a higher level of help desk. Again: need the install disc. That's all. I told her that repeatedly. It's a disc with the printer drivers on it. It's not the Holy Grail. Why is this so hard? The printer even came with a CD in it. Alas, all that was on it was the manual. I have never been so frustrated or disappointed in a company. Why does HP make something so simple as an install disc so hard? I had the model number. I had the serial number. It's brand new. Right now, it's a $300 paperweight. We buy a lot of printers and computers for our business. I can honestly say, after today's experience, it will be a long time before I ever buy another HP product. And change the name... a Help Desk? Not even close.

I've been a software developer/manager for 35 years prior to retirement. Since hardware was never…read moremy strong suit I've used David for the past 20 years to build "custom PC rigs" for all of my home PC needs. He is extremely creative and talented, yet charges less than the competition (if you can even find anybody in his league). I have very high standards for what I want, and David has consistently met or exceeded them. By now I'm really spoiled and wouldn't even consider going anywhere else.

Dave has fixed a number of computers for us at a great price. He repaired our Imac and 3…read moreChromebooks.