I had taken a Gateway laptop of mine, that was given to me by a beekeeper I worked for in Florida…read morein 2013 , to have software installation done and they returned me a machine that is a inferior model than mine . Gateway model MT6728 , which came out 07/08 has some variations on that model series .
The MT6728 , has a wider touchpad and the color of the top cover around it is light grey ;
On the machine they returned me , which I tried the following day after I picked it up to have 'them reason with me and give me back my original one , to no use , underneath the touchpad , does Not have a feature that mine had called " Status Indicator " .
Other than that , the keyboard on the one they returned , has clear signs of more wear compared to my machine which was in pristine shape and the keys are a lot looser and softer than mine that still had good firm compression action ;
First thing I noticed , upon turning the machine on for the first time , was that the Screen was somewhat dimmer than it used to be ; then I realized that the ultra-bright function , which is supposed to work by pressing the Fn + F8 keys , was not working ; my computer did not have this problem , it was working fine.
Then , when windows started , it was taking some 80 updates yet ; I took my computer to have W7 installed and they returned it , after keeping it for couple days , with updates yet to do ; No problem , I can do the updates ; problem was , it crashed a couple times while downloading them ; I had ran this machine before with other program and it Never crashed on me !
I Observed that the Fan was running to hard and confirmed that it was hot upon putting my hand in front of the vent ; I then took the Heat sink out , which is fairly ease on these machines , and found it plugged , I mean plugged up with lint and hair ; this is a machine , mine , not other , that , like all others that I have , are cleaned regularly , by myself ; I also noticed that all the screws on the button case were loose . . .
I had been a Customer of them for a few years ; in fact , I considered them as friends and the owner himself befriended me when he realized I was from south America because he was planning to go to a trade fair and consulted me several times on what to expect upon his trip .
On a previous occasion , when I had taken this same laptop to have a missing driver installed,
one of the employees told me he had a model like mine , only mine " was nicer " than his and that his " had screen backlight " problems , according to his own words . . . In fact , he offered to buy mine for something like 40 bucks . . .
I am very detail oriented because of my work with the Bees that teaches you a lot about organization .
I come to the conclusion based upon the facts and knowledge that this company had about me , that they committed minority discrimination assuming that I wouldn't take any course of action .