I come to this Best Buy once a week to buy Pokemon cards. When I needed appliances and a new…read morecontent creation camera I knew I wanted to buy from the people that always help me. AJ is such a good sales person. I stopped by to buy a freezer and ended up buying a dishwasher as well along with the total package to ensure the items for an extra two years. AJ is such a good representative for the type of service that all Best Buy's should want to offer. He's very knowledgeable and I had a lot of information about installation and preparing for delivery. Nick helped me buy the camera. I cannot tell you how helpful he was and helping me to figure out which camera to purchase. I am very grateful for his assistance! I will definitely be back when I need appliances or other products sold by Best Buy!

I had an extremely frustrating experience with Best Buy involving a $1,164.94 Store Pickup order…read more Before taking possession of the phone, I contacted Best Buy and asked to cancel the order or change it to shipping. I was told it could not be canceled. The problem is that Best Buy's own published cancellation policy specifically states that Store Pickup orders can be canceled "anytime." Because they would not cancel the order, the store ultimately had to process the phone as picked up and then immediately return it, even though the merchandise never needed to leave Best Buy's possession. Then another issue appeared. Best Buy's Order Details showed the original $1,164.94 payment associated with my Best Buy Credit Card ending in 4184, while the $1,164.94 return was displayed as associated with Mastercard ending in 2069. I have screenshots documenting the original payment, the return information, and Best Buy's published "Cancel anytime" policy. What should have been a simple cancellation turned into multiple contacts with Customer Service, a trip to the store, an unnecessary pickup/return process, a refund discrepancy, and multiple escalations. I've now escalated the matter to Best Buy corporate and contacted Best Buy's social-media support team. I have also filed a consumer complaint with the Pennsylvania Attorney General's office. I am still giving Best Buy the opportunity to resolve this. I want the $1,164.94 refund properly accounted for, an explanation for why the published cancellation policy wasn't followed, and reasonable compensation for the time and inconvenience this situation has caused. I will update this review if Best Buy resolves the matter appropriately.

Printing department is awesome, Vern helped through challenges and issues with the website…read more Vern Ensured our project was perfect and timely, my pick up was with Simone who was so helpful and kind. Bob was also very helpful. Great team work!

Do not take your FedEx packages to the store. You'll be lucky if they get picked up and they leave…read morethem laying out in the open where anybody in the store could just pick them up and walk out. Customer service is absolutely horrible.

Advanced Business Systems was able to resolve my computer issues at minimal cost while Geek Squad…read morewanted to sell me a new system. Service was fantastic and they had great follow up.

Very knowledgable and exteremly helpful. We were at a loss why our new computer wouldn't startup…read more We had a bad installation USB drive that had corrupt data, and he showed us how to download a new flash drive from Microsoft and 5 minutes later we were up and running and had a brand new installation flash drive. When no one else could help he was there for me. Amazing service. Thanks so much.

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Extremely happy with the service provided by Carl at The Good Guys. He came out on the same day to…read morework on the tv. He was thorough, walked me through the process of what we was doing to diagnose the problem with my Samsung TV. Though he delivers bad news about the problem, his service was exceptional and priced fairly. Even after, he took the tv because he donates them to a local trade school. I let him know that Samsung was willing to exchange the television and he was happy to arrange for me to come and pick it up before it was donated it. Great guy. Great business. highly recommend!

I recently felt ill after shopping in the store. The lady on checkout was extremely compassionate…read moreand helpful. This was followed by similar treatment by Tracy in the eye glasses department who looked after me until my family my family came to get me. I am eternally grateful to both people who demonstrated exceptional customer service and compassion.

I love the gluten free options at BJ's! They have products that are hard to find elsewhere at a…read moregreat price. My favorites are the gf Perdue chicken fingers and the Frechetta gf pizzas. Self check out is quick. Just wish they had the cafes that BJ's and Costco had. They had one and removed it for order staging. Maybe one day they will feff rc it back and do the staging near the tire entrance instead.

I needed a battery for my car remote…read more Michael leaped to save the day. So helpful! Absolutely wonderful service. Tidy and well organized store. So happy with my purchase and visit to this store!!

super good service and very nice customer service very helpful and fix my phone and I was also free…read moreof charge

I took my computer to Savemore and everything went perfect…read more The service communication is the best I've ever had. The aftercare warranty is also amazing. Please keep in mind this is a private business owned by one man. He is very kind and flexible. I received an over the phone diagnosis prior to entering his shop, albeit it was pretty simple (I needed a windows reinstall) He promised three day turnaround and it was true. He promised update calls and it was true. The value of the service was better than any corporation and the discounts he applies are very appreciative. If my computer becomes compromised or damaged I will always return to him.

I spoke with Jim a week ago regarding my PC suffering from the Blue Screen of Death which is a…read moreWindows issue. He spent 15 minutes discussing possible causes, pricing and options - which was a pleasant surprise. Most places will simply tell you that they can fix any problem you have and just bring your PC to them. So after more research I was able to recover data from my PC much to my relief, even though it still doesn't boot up properly. I spoke with Jim again today and explained what I'd done. He advised me that my options were to either buy a new PC or spend $175 to reinstall Windows. Considering my PC is 9 years old, I'll opt to buy a new one. And the best part of the whole experience was that Jim actually gave me some advice on what to look for in a new PC. Even though I never had Jim fix my PC, I'm really glad that I spoke with him. He's a class act and I appreciate him taking time to help me even though he wasn't getting paid. Needless to say if I ever have PC issues in the future I'll call Jim.