Prices are very fair, staff are all helpful and friendly with their customers, and manager, Cameron runs a great shop with excellent customer service. Being in a customer service workplace, I know these guys have a good system and do great work. Highly recommended! read more

Great place to have your tires done. Found a deal on the internet and these guys didn't have the tires in. They gave me the same price on a better set of tires instead of making me wait a week or more, for mine to get in. Explained to these guys that they were going on my wife's car and she needed to feel safe. They also gave me a discount on an oil change since I was getting the tires there. Cost me the price of the oil. Great service. Great people. Travis and his staff are great. Thx all!! read more

Fantastic service. Stopped by with a flat tire, they squeezed me in and had it fixed and me out of there in a couple hours.

I brought my car in a few months ago and told them I needed new brakes. I left my car there while I was at work. They called to tell me I just needed some minor resurfacing and no new brakes were necessary. Trusting the fact that, for once, a mechanic WASN'T trying to upsell me on something my car didn't need, I was happy to not be spending unnecessary money. Last week my brakes were metal-on-metal. I took my car back and they said that 'sometimes that happens' and wanted $400 to actualy replace my brakes. Due to the safety issues, I paid (trying to avoid taking it somewhere else and paying for an inspection). No discount was given for previous work that didn't last. No one apologized for NOT recommending a brake job originally, even though that's what I originally requested. I feel like I was scammed, they knew it and dropped the ball. I'd give them ZERO stars if I could. Next website - BBB. read more

I've started using this Tires Plus lately because I've found that their prices actually are better than Tire Rack, my go-to tire store for the last 35 years. I've been impressed until today. I bought two tires and had them installed and also had an alignment done. I had an appointment and waited for two hours until they were done. When they handed over the car I drove off and realized that the steering wheel had not been centered when they did the alignment so I immediately bought it back and they corrected it. So, 2 and 1/2 hours to get the job done. I then checked the tire pressure and found that they'd used more air pressure than the car manufacturer's recommendation and hadn't checked the other two tires which were a little under-inflated. Not great work for a tire shop. 11/16/14: I've revised my rating downward. I didn't drive the car after the alignment, I loaned it to a friend and just got it back. The steering wheel is still about 20 deg. out of straight and the car is hard to turn, I suspect that the toe in was set incorrectly. I'm not going to take it back, I'll take it somewhere else. I may buy tires from them in the future but I won't have them install them or do any other work. 11/25/14: A further downgrade after I took my car to a reputable alignment shop, Sunshine Brake and Alignment, to get the wheels properly aligned with the steering wheel centered. They discovered that the tie rod ends had not been tightened and that the front wheels were improperly adjusted with toe out. All in all pretty pathetic work for a shop that "specializes" in wheel and tire work. Shop them for tire price but that's it. read more

If your psycho ex happens to go nuts and slashes up yo' tires - Firestone is the best place to get new ones! After calling all over town I found this place to be the cheapest deal in town on tires. They always have specials running, and they offer more then just tires too. Service is fast and friendly, the guys working there are cute.... even if they are all greasy and dirty - its in that good kind of way! The waiting is painless and you'll be rolling down the street again in no time! read more

Travis and the guys are top notch! They always call me back if busy and do a great job of letting me know what I need when I need it. Due to an odd tire size for my car, i have to buy my tires online and they are happy to mount and balance them (for a small fee of course). Good guys and great service! read more

Had a blowout on my boat trailer. Tires plus didn't have a tire, they wouldn't even put my spare tire on for me. All I gathered from this mornings meeting was a bunch a lazy guys! read more

Have been meaning to write a review so here goes.... The guys at Firestone are like your husbands [well, not mine] but way better because they wear uniforms, don protective eye wear and encourage credit card use [additional discounting too for cc]. Travis has worked there since I've been a customer and is always a pleasure. He just smacks of honesty and hard work. Each time I make an appointment they speak with me as though I'm an old friend. If there is any additional work to be done they explain and prioritize to help me decide what work to do first. The location is kind of great too... you can wander over to Meadowood, Barnes and Nobles or just hang out on the lawn. Nice to know that I can get the work taken care of with no worry. Thanks guys! read more

I went to this location because it was recommended by a friend. OMG!! Although, their customer service was good, I was shocked at the price they quoted me. They said I needed to leave my car for a week since they were going to special order a part for my car, I ended up having a friend fix it and found out the "special part" that was to be ordered was actually coming form a junk yard for $28.00 and they quoted me $156.00. I found out because the junk yard guy said Tires plus had called and asked to hold the part and I said no, that's for my car. They're nice but not honest. At the end they quoted me for $2000.00 and my friend did it for $100 and the parts cost $50.00. IF your a women they will yip you in a heartbeat. Also, not too fond of the Hilter mustache someone put on a little back boy on a poster ad. for the boys and girls club. Remove it if your not racist, Tires Plus! read more

I love these guys! I always get great customer service, quality work and they really try to get to know their customers. Great job guys! I'll keep coming back. read more

My sister had a flat tire and this appeared to be the closest tire place from where she was coming from. Initially the guy (I'll have to see if I can find his name on the paperwork) helping us was patient given that my sister and I were in between calling our dealership as we have a roadside assistance package deal but his attitude change was so obvious. He had recommended the Bridgestone set of tires which we decided upon. We were told they were about $150 each so upon ringing us up-I was expecting the total purchase to be roughy $600-700 however he said we owed $892. He had tacked on an alignment package we didn't even need (as we have one through Subaru). We went back in to ask that they remove it and you could tell he was not happy. Later when we went to pick up the car-he didn't even acknowledge us. You could tell his motive wasn't to try and help his customers but he probably saw that we were two girls who didn't know anything about cars and tried to see how much he could get out of us. Despite that however, we did get all 4 tires changed in a timely manner. read more

Best tire store in town. I wouldn't go anywhere else. I pulled up in my truck to see if they sell tire gauge and they checked my tires for me. They were so nice I didn't even buy my tires there. So when I sent my husband there because he thought he needed new tires. They checked them and told him he didn't need new tires yet. My husband is kinda clueless when it comes to cars.LOL They could've sold my husband 4 tires he didn't need but instead the were honest These guys have integrity. Thanks Tires Plus for such great service. read more

I took my truck in for a tire repair, the manager told it would be 3 hrs I though it was a bit too much for a patch, but I left and came back 3 hrs later they haven't even taken a look at the tire. This was the 2nd time they did me wrong. I end up going to Les swabb read more

Took my car in for repair of a tire which had a screw in the tread. I'm sure it was an easy fix, but I was shocked that they charged me nada. I tried to get the sales guy to charge me something, but he refused. I gave the technician a $10 cash tip. I can't guarantee you'll get the same treatment, but I'll certainly come back to TiresPlus if I need tire help. read more

They did not honor an appointment I made online and wasted my time. I made an appointment online for the afternoon for an oil change. I received an e-mail regarding it that clearly said "MPORTANT MESSAGE: If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that's convenient for you." I showed up at the scheduled time and they said the appointment was not confirmed and they cannot get to my car today. Of course, nobody called me to say the requested appointment time wasn't available and saved me the time and hassle of driving down there for nothing. read more

I popped in here on a Sunday morning a few weeks back on my way home to San Diego. I usually service my vehicle through Firestone Complete Auto Care, turns out they're one in the same. I just needed a top off on my oil for the drive back and the guy who helped me, maybe Keith? (I'm horrible with names) Was awesome! He pulled up my account, verified I was a customer and had me pull around to get my fluids. I gotta say his general attitude and personality really started my day off right for the long drive back. Relocating to Reno might be in my future, and if it is this place has won over a new customer! read more

My favorite go-to quick fix and maintenance. Staff are always providing great service.

jason and john are great everytime we need something they take care of it thank you

Tires Plus is amazing! While on a 2 week road trip we needed to replace one of our trailer tires. We called several tire shops and either they didn't have what we needed or they were closed. We finally took a little detour and ended up at Tires Plus on South Virginia Street in Reno,NV. Although they were extremely busy on a Sunday afternoon, Joel took the time to help us and put us safely back on the road. He was efficient, friendly, and knowledgeable. Instead of purchasing only one tire, we purchased three tires! Thank you, Joel! A big thank you to the rest of the team Andrew, Max, Cameron and Dylan. We will definitely be shopping again at Tires Plus! read more

Every time I've come here they've been friendly, helpful, informative, and remarkably quick. They treat me with respect and honesty and I've never felt like they're trying to upsell me something I don't need. read more

I have a 95 jeep Cherokee, needed new tires had a couple of quotes before I ended up here. I had dealt with some not so friendly people!!! I had the best customer service, thank you Cameron, for being so assertive and helpful!! read more

The mechanics here recommended that I replace my timing belt. After improperly installing it and then starting the car, they destroyed the engine. Of course they tried to fix it. A week later my car was back on the road but had a severe oil leak because they couldn't manage to put it back together right. I took it back three more times for a fix and they never got it right. I was forced to trade in my vehicle. I had just finished paying it off a couple months before! I wouldn't trust anyone here with anything more complicated than an oil change. read more

Quick history: I have been coming here for years, Travis has always taken good care of me. When Travis transferred to a different location, I continued coming here but that was a mistake because the quality of service suffered. I found where Travis worked and started coming back to see him even though the location was not as convenient. This review is based on the service I received last week. I found a nail in my back passenger tire earlier this week. I drive a 4-wheel drive vehicle so if one tire needs to be replaced, it means ALL tires needs to be changed. I was hoping that it was just a quick patch up but the nail was on the side wall of the tires which means (wait for it)... NEW TIRES. Great, let's spend some more money on car repairs! Just want I wanted to do. I had to teach class this day so I wasn't able to come in till 6:30pm (they close at 7pm). With only one technician, Brian stepped up and handled my problem. No questions asked, they stayed late and got the job done. This experience made me appreciate what great customer service is all about. Side note: I went to another location across from WinCo before coming to this location because it was the closest one from where I was. The guy behind the desk just said we're slammed and only had one technician in a very unfriendly tone, almost irritated. I proceeded to walk out the door thinking "I will never come back to this location ever again." I love this location because of Travis. Travis always takes care of my car needs and his staff are the same way. No matter where he goes, he seems to affect his staff in such a positive way. Travis and his crew shows a great example of above and beyond customer service. read more

Carson city tires plus service is not very good I had a battery replaced the mechanic neglected to clean the batttery terminals had to take my truck back. read more

I took my car in to firestone at this location not knowing what the problem was. I was expecting to spend a lot of money and I was dreading the whole experience. There wasn't a clear solution to the problem my car was having, but they did top off my transmission fluid which seemed to fix the issue. They didn't charge me anything for the diagnostic they ran or the transmission fluid they added to my car. Everything was done in a matter of a couple of hours and overall it was a wonderful experience. read more

I'd give 4.5 stars, as no place is ever perfect and I always spend a lot of money here so it is just painful to go...but then again, I have two cars with a combined mileagle of nearly 400K and the youngest one is over 11 years old. These guys keep them running, they do have good deals on tires and as noted, they help you prioritize the work that needs to be done. One time they even told me that they could not diagnose the issue, and while they could try a bunch of other stuff, it would be expensive and not guaranteed to fix anything,,,and even recomended a place to go. That is what I call Business integrity. If you need car repairs or tires, Travis and his crew are the people to take care of it. read more

Pulled in at 8:30 am on a Saturday, no appointment, all bays full, needing a brake inspection. Travis met me at the counter, was super friendly and got the ball rolling, saying he'd call me when they got an estimate together. So I Left my keys and hoped for the best. Couple hours later, call comes in and I was expecting a hefty bill. They let me know I didn't need new brakes at all, and explained why I was experiencing the classic bad brakes symptoms. When I got there to pick up my car, they had everything ready for me to pick up and go. Gave me a quote for some other work I asked about, and that was it. No pushy sales, no "highly recommended" services, just a courtesy inspection sheet From when they checked my belts, battery, etc. Normally I'm weary of big name places like this, but Travis and his crew have definitely earned my business from here on out. read more

We have been taking our cars to this tires plus for years. This location by the mall has the most professional management staff. They are always helpful and knowledgeable.Took my car here a week or so for a flat tire and they took care of me right away! Great staff and service! read more

My tire pressure gauge goes off on my way home. Typical. I go to a Chevron to get air in my tires and OF course "machine doesn't work". I drive by TiresPlus and asked the man inside if i could pay to get some air. He did it for free! This is the best way to end my day. Good stuff I will be back for an oil change and tire rotation. read more

Once again Travis and the team here at Tires Plus prepared my car for a trip to Portland with my elderly parents. As usual, we had a worry free trip because of their diligence and hard work. I highly recommend THIS Tires Plus location (they are located just North of Neil Road). read more

Firestone Tires is now TiresPlus. Service was good. I stand corrected, service was great! I needed 4 tires for my 72 Ford. It took me a while to locate them since the original tire size is not carried by most dealers. When I went there, the brand name tire (Primus) was in stock. I requested long valve stems, since they are the only ones that will poke through the hub caps. I got one compliment on the old rust bucket, but I wasn't there for that and she's far from showing off at all. When I was getting ready to leave, a worker told the manager (Travis) that the tires I ordered were different than the tires that were on there. He even mentioned that I had existing white walls whereas the replacements weren't white walled at all. I said it's okay and that the tire size I ordered was closer to the original tire size than what was currently on the vehicle. I was pleased that they showed concerned about the different tire size. I was offered the warranty package and road hazard. But, since I have Old Timer plates, I'm only limited to 5,000 miles/year. So, I declined Bottom line ---------------- I would recommend this place. And, I will go there again. They were friendly Not condescending Treated all the customers that I over heard, including myself, with respect. And, they also checked my brakes. Told me that the front needed service soon. Which is cool. I will check that out, maybe this winter. read more

I needed tires on a budget. I being me waited last minute to get this done. I set an appointment with the Gardnerville store cause that's where I live. They called me right before my appointment to tell me they did not have the tires. They referred me to Reno near the Peppermill Hotel. I called they said they had the tires but could not install them for a few days. I went out there to just buy the tires and I could get them installed at a wal mart. I get there and they said our mistake we don't have them in stock. They then sent me here to the Meadowood location. This place was awesome. They were very professional, kind, and accommodating. They said if you want us to install them we can and they were super quick. They offered me a discount my troubles and apologized for any inconveniences I had. This place is top notch and customer service focused. Although this place is an hour away from where I live I will bring my car here from now on for any future needs. read more

These guys are awesome. They have great deals on tires. The service part is good, the guys are knowledgeable and helpful. It is hard to get in for rotations and it requires an appointment, other than that it's not a big deal. read more

Been coming here for years now. Travis who is now the district manager took care of my 17 year old car and kept her running. I upgraded a bit to a Rav 4. Picked up a nail in the left front and had another shop tell me it couldn't be repaired and I would need a new tire. Stopped by here 2 days ago and Jason said it could be repaired which was done today. And it was free! These are good reliable people and, trust me, they can be trusted! read more

Came in on a Saturday afternoon over a holiday weekend. My car was showing a charging system fault. They ran a battery test immediately, confirmed the battery and alternator were fine, and I was on my way. I appreciate the fast service and honest techs. read more

5 stars for Katie in the front. On a road trip and the alert for low tire pressure came on. She had me in and out and onto my event in less than 5 minutes. read more

I have been taking my cars to this location for several years. The customer service is excellent! They are honest and if there are any problems with parts they install, they are quick to fix the issue, at no charge. It is nice to have mechanics that you can trust! read more

Stopped off here after blowing my tire out on the freeway. When I call they said they had my tires in stock and were super friendly on helping me get my car back on the road. They had my car replaced with four new tires in less then 45 minutes. The price for new tires was a reasonable price and I couldn't complain. I had to come back the next day for my alignment because they helped me right before the store closed and the tech wasn't there. Next day I came by and dropped my car off for its alignment they had it done in less time they said it would take. I'm not from the state and I will have to say I'm glad there is good mechanics out here that are not trying to rip people off all the price I paid would be the same if I was back in the Bay Area. Thanks for the help I'll keep you guys in mind if I am stuck with my car broken down in Reno ever again. read more

I had a flat on a tire i bought 3wks ago, i had to drive to LA, time was at the essence. Came to this place seeking for help. Cameron and Scott provided me with the services i needed. Scott fixed my tire within 30 min, got me on the road in no time to continue with my journey. These guys are, friendly, professional and efficient. read more