Have been going to Tire Town in my hometown to support a solid local business over the years, but this last time was a fiasco. Truly disappointed.
We'd had a leaky tire for months for which we got tired of putting extra air in every morning, and finally hustled over to Tire Town for a replacement. Decided to buy two new tires and asked them to replace the leaky tire and one other. They replaced the wrong tires, thinking they were doing us a favor ("I replaced the two with the least tread!") Normally, solid logic, but the leaky tire was specifically pointed out for replacement and someone forgot or just wasn't listening.
Not really that huge of deal, but the real problem was in how we were treated after the fact. They played the middle-aged woman card, and blamed the miscommunication on the lady. Saying, outright that the directions that had been given to them, were never given to them. Highly unlikely, since the entire point of the trip was to replace the leaky tire.
They also huffily said they'd fix the leaky tire with a patch, but ALSO charged us $30 extra for the patch that we hadn't asked for and wouldn't have needed if the correct tire had been replaced in the first place. When we called to speak with the boss, he refused to refund anything, adding pocketbook injury to prejudiced insult. Not cool. And honestly, a bit surprised with the poor service after having good experiences previously. read more