This is my second time at this salon and I decided to go here because it's close to my home. Sadly, unlike my first experience at this salon, this time, I was very disappointed. So much so, that I didn't tip. I went in for a gel manicure and a gel pedicure. I also wanted to pamper myself so I got the "Deluxe Spa Pedicure."
Reasons for bad review:
1) they had me soak my feet while I got my gel manicure done. I thought someone was going to be doing my toenails right away, but I waited at least 40 minutes until someone got there. Took my feet out, because my toes were starting to look like raisins. 2) pedicure was horrible. After waiting for a while, she cut the cuticles around my toes in less than 1 minute. I told her that my feet were too wet and sat in water for too long and that she couldn't see all the dry skin and cuticles. But she said there wasn't any. I told her I hadn't had a pedicure in a while and there should be more "stuff," but she ignored me. 3) I asked her to put some acrylic on the top right corner of my big toe, because a small part of my toenail had chipped off. She said she would just cut it and I said no, because that would leave my nail cut at an awkward angle and also make the nail very short. I asked again for just some acrylic at the top right corner. Another manicurist later came and did the work. At that point I was reading my book and didn't pay attention to what she was doing. I don't like to micromanage what I expect and pay people to do. They charged me $5 for the acrylic. I made a comment about how acrylic on the top right corner of my toe was $5 and then the lady who actually did the work said she put acrylic on the ENTIRE toenail. Which I didn't ask for, nor was I quoted for it. Now my nail will grow with a lump/divot thanks to the acrylic. And I question why she asked someone else to do the acrylic; how come she didn't know how to put acrylic on my nail? I don't want to sound ignorant, but don't you learn that in school? Isn't that what the license is supposed to prove you know how to do? Does she have a license? 4) The package I got came with "callous remover" and the bottom of my heals now feel almost the same as they did before the treatment. She was scrubbing the sides of my feet with the callous remover solution and pumice, instead of the heals. She was also scrubbing the middle of my feet and I am ticklish. Made no sense why she would remove callous from areas where I don't have any, instead of focusing on where I do, which is my heal and the outside of my big toes.
5) when she poured the lotion for the "12 minute" massage, the lotion was extremely hot, scolding. I moved my leg out of the way after she burned it. She smiled and said, "it's okay." No, it's not. You burned me. To add, the massage lasted about 7 minutes. Not the 12 that was written on their pedicure menu. 6) once the lotion and other spa treatments that came with what I selected were completed, she slapped my feet just randomly. Not like massaging, but as if she were trying to get something off of them. Sorry, that was weird. 7) when she was about to paint my nails, I confirmed it was gel polish and thank goodness I did, because she then switched the bottle and got the gel manicure curing lamp. 8) instead of finding a way to place the curing lamp or my toes in a comfortable yet stable position, she kept moving my feet each and every time she would paint and then cure the polish. I get this to some degree, because you don't want to mess up the polish, but isn't there an easier way that doesn't make your customer uncomfortable with the constant moving back and forth? 9) when I went to pay, she said my total was $78!!! I asked her to break it down, and that's where I learned about the $5 acrylic toe, and the $15 gel polish on toes. Look, all places charge extra for gel on toes, I get that. But $15?!? That is excessive compared to the other places I've been to in the area. And they NEVER told me when I asked for it what the price would be. Otherwise, I would have reconsidered and/or wouldn't have been in shock. 10) she charged my card without asking if I was going to leave a tip. I asked and she said she can run my card again. I told her not to and that I would go to the ATM and get cash. When I left to the ATM I looked at my nails again and then decided I would not tip for bad work. I felt bad at first, but the more I look at my nails the more I am assured that bad work should not be rewarded.
11) my gel manicure was just okay. I had to let her know about a bubble in the nail right before she cured it and also, one of them is rough around the edges. I wasn't disappointed so much with the manicure, but was not impressed either.
The reason they got 2 stars was because I was helped right away (except for the part where my toes ended up looking like raisins) and they didn't rush. read more