WENT TO NAIL SALON TO BE PAMPERED AND ENDED UP WITH POLICE AND EMT's AT MY FRONT DOOR!!! BEWARE...
I want to share an experience I had yesterday at Infinity Nail Lounge so others with allergies or chemical sensitivities can be aware. Also, just people in general that value good customer service.
I went in for a dip service and clearly explained that I have a medical condition and cannot be exposed to gel products or UV/LED lights. Even though this was acknowledged, I was still exposed to the chemicals and light I specifically asked them not to use, which caused me to go into an anaphylactic reaction as well as rashes and welts on my body, I I had to leave immediately to seek medical attention.
Instead of letting me leave safely, the manager insisted I stay and pay for the service that made me sick. When I asked to speak with the owner, I was told he was unavailable. I told them to please have the manager call me to settle the balance.When I left to treat the reaction, they called the police. Who wants to go to a nail salon and receive this kind of drama? Not to mention, they lied to the police officer about what actually happened and sold him a false story.
Today, when I called to speak with the owner, the refused to give his name and told me to "file a dispute with the police department." I find it unbelievable that no one has reached out to me to see how I am doing and refusing to give me the name of the owner is completely unprofessional and also speaks volumes because if they didn't do anything wrong why would they have a problem giving out the owner's name.
I'm sharing this to help others avoid a similar experience and to raise awareness about how important it is for salons to take medical restrictions seriously. Also, if their care and concern is only about the money and not about their clients, then I would find another nail salon.
***********************************
Follow up to Owners response...
First, I want to point out that any business willing to provide false information to the police department over a $50 dispute is deeply concerning and not someone I would choose to do business with.
Your response contains several inaccuracies. To begin with, I did not, at any point, agree to the use of a product that I had already explained would cause an allergic reaction. The technician who performed the service did not speak English well enough to verify anything with me, and this language barrier was part of how the mistake occurred. What is even more troubling is that the person at the front desk, possibly the owner did not communicate my medical concerns to the technician at all.
If you review your camera footage, you will see the dispute between the two staff members, which I could not understand due to the language, but it was very clear they were arguing with each other. While they were arguing, no one paused to acknowledge what was happening to me including the fact that I was having trouble breathing. That is exactly why I felt compelled to share my experience publicly: your actions did not reflect any genuine concern for a client's health or well-being, only for money.
You also stated that the technician was not compensated, which is simply untrue. I did tip them as I felt that most of the fault lied on the person who greeted me. As for the charges, it is beyond my comprehension how you feel additional payment is still owed when I sat there for nearly two hours with products applied to me that I clearly stated would harm me. I have since incurred medical costs, medication expenses, and had to pay to have the nails removed approximately 8 hours of my time, Yet you still feel entitled to compensation?
Additionally, the technician never removed the nails underneath, which created an even bigger problem and only added to the harm I experienced. It was mistake after mistake.
Shame on you for trying to defend this situation by giving out misleading information on social media. I will not waste more time addressing every incorrect point you made, but I will continue to stand by the truth of what happened. read more