Creditable staff that works hard and tries with what they have. Corporate has yet to fix their…read moreinventory problem at this store. Have gone many times to this location, and I can say no other stores open the door for me when arriving nor leaving, so customer service is already above the rest. With that also being said, I know corporate hasn't mandated that either. If I just have a faint idea of what i need at this location the staff is very helpful, even when I am just making guesses at what is needed. The only complaint I have is corporate. They have ruined this store and is easy to see from previous reviews that this store goes above to serve but yet corporate takes full recognition for the actions of the staff. From the previous reviews read, stop blaming staff for corporate policies that the staff are told to uphold but yet corporate can't even though they are the ones that made them. Last comment, I already know corporate is going to thank me for this review and take recognition for the action of its employees. Just stop, its sad.

Avoid this location at all costs. Not only do they have poor communication they refuse to order…read moresomething simple as power steering fluid that they've ordered before. "Advanced Auto Parts" indeed.

I went in for oil change and tire rotation. Louis Roundtree was my advisor. Chris Tillman, Tanner…read moreRose, and Matt were the service providers. They all were professional, helpful, and thorough. Overall it was a very positive experience. My thanks to them all.

Avoid These Clowns: Crossroads & Capital Ford are Utter Trash…read more My disdain for Ford and their pathetic excuse for a dealership network is absolute. I honestly question why Ford even bothers with these "independently owned" franchises if they are completely unwilling--or perhaps too incompetent--to communicate with one another. The "System" is a Joke It is 2026. If I take my vehicle to a Ford-certified technician, that invoice and diagnostic report should be accessible by any other Ford dealership in the country. If your systems don't talk to each other and you can't see work performed within your own brand, what is the point of the Ford nameplate? It's a complete failure of infrastructure and a total breach of customer trust. Zero Respect for My Time Then there is the sheer lack of basic communication: The Problem: I was forced to drive 20 miles to the dealership, only to be told to my face that they wouldn't honor another Ford location's diagnostic work or warranty service. The Solution: A simple, two-minute phone call to let me know your "policy" before I wasted my afternoon. The Cost: Given the current price of gas, these losers should be reimbursing me for the mileage they wasted. The Verdict Neither Crossroads Ford nor Capital Ford are worth the steam off a pile of manure. They are disorganized, disrespectful, and predatory. Save your money, save your time, and buy literally anything else. Avoid these two like the plague.

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

Came here again but idk these people be rude asl, came for an order pickup. Guy was upset cause the…read moreorder wasn't in yet. Dropping my phone all upset as he's looking for my pickup order and slamming my anti freeze on the desk.

Very friendly service at this store. Was able to call and find out if they had part I needed and…read morehave them hold. I actually needed 2 and since they only had 1, they called their other store, car quest and was able to pick up the other one needed. They also give military discount. Awesome! Would definitely come back when the need arises.

older white man was extremely rude to us off bat we asked if recharging a battery was a possibility…read moreand he looked at us condescendingly and spoke down to us... not sure if it's cause we're woman but regardless that's not how you speak to customers.

Terrible customer service. The man behind the counter was not only rude, but lazy. I asked a…read moresimple question about car wash and his response was flippant. "I have no idea, the rain washes my car", I asked if there was anyone else that could help, he said "no", and as I walked away, he let out a big burp. Discusting. Not a minute late a man walked in, and there were instant buddies. What is up with people there. You work at an automitive store and you don't know anything about the products your selling.

Went to them to get my Bull bar in with lights. Took 3 hrs. Very professional and quality work…read more Would go to them for any future projects.

I wanted the windows tinted on my Honda CR-Z and knew right where I was going. They did the windows…read moreon my previous Honda and did an excellent job. It was a no brainer that I would return to them for my new tint needs. They took the time to discuss the various tinting options available to me and what I could expect from each product. Just make sure you are able to leave the car for a few hours as there isn't a waiting area and they take the time to do it right. Prices are very competitive and well worth it.

Two days ago my check engine light came on my car while I was driving to work. A coworker of mine…read morerecommended going to autozone to check the code on my car so I went after work. Abundio Fernandez and Calvin H. were the two men that helped me and they were absolutely amazing! They were able to give me a print out of the code on my car which ended up just being a simple sensor. I bought it, youtubed how to fix it, and changed it out within ten minutes. The car is running perfectly and I could not be happier. From the moment I walked in, I felt so welcomed and taken care of. They were very professional and knowledgeable. I will definitely be returning if I run into any other issues in the future! Thank you Abundio and Calvin! A+++++

Late on a Sunday afternoon I went to my car to go out to dinner. It wouldn't start. I figured…read morethere was no place that would fix it until Monday morning. But I was wrong! Marvin W at Auto Zone on Falls of the Neuse Road fixed it in 30 minutes and I was on the road! Not only was Marvin knowledgeable about my car, he was also very friendly! Thank you Marvin and thano you Auto Zone. G. Hancock

Herbert C was very helpful. I was having problems with my battery. He came out and tested, needed…read morea new battery. Purchased a replacement, he replaced the battery and I was on my way. Very good service!

Highly recommend this location…read more Recently, my daughter's older car failed inspection. The rubber exhaust tube had become brittle and cracked, which is a fail item. I drove up to Auto Zone in Rolesville. Walked in, explained what happened. The gentleman there was burying helpful. He said, lets go take a look. Popped the hood, saw the cracked hose, removed it for me, then went in and found me the new part. New hose was $3.14 incl tax. He walked back outside, installed new hose for me, taped it in and I was on my way! How many employees of any auto parts store would give such great customer service? Not many. This Auto Zone has a great employee there, helped me out so much. I drove her car back to inspection and her car passed! Thanks, Auto Zone!

I had to have my oil changed so I went to Pep! A-Mazing service. Then my battery went dead on my…read morecar. AGAIN A-Mazing service. So my take is this.. you did good once, you did good twice. I'm a big fan now!! I have seen firsthand how some customers are rude and swear at the HELPFUL employees. The employees handle it with complete grace. Plus the cost is way less than the dealership.

My husband scheduled to have one flat tire replaced today. He called for an update after roughly 6…read morehours and was told by a woman with an attitude that they refused to change one tire because all 4 needed to be replaced. The manager stated he was too busy to speak with my husband by phone so the rep who answered told us that they could replace all 4 tires or put the spare tire on the car. My husband asked them to put air back in the tire and stated that we would pick it up. When we arrived, the tire was still flat and clearly had not been moved since we dropped it off. They handed my husband his keys and said nothing else. We won't be returning due to their dishonesty and terrible customer service skills.

NAPA Auto Parts in Wake Forest North Carolina has the Amsoil products you need if not, they can get…read moreit for you in a time. To go along with the rest of your maintenance repair products that NAPA offers.

Basilio went above and beyond to help me with my vehicle! I ordered a battery, came to the store,…read moreand he replaced the battery and had me on my way within 15 minutes. The price was on point!