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    Tin Star Security

    3.7 (3 reviews)
    Closed 8:00 am - 8:00 pm

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    8 years ago

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    Jason S.

    Helpful 4
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    Photo of Fiona R.
    668
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    10 years ago

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    8 years ago

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    Silvercreek Association Management - Silvercreek Association Management Rocklin Ca Office

    Silvercreek Association Management

    (81 reviews)

    Hello, our HOA is new to Silvercreek Mgmt. Association (SC), Jan. 2026. There was an issue with…read morepayments being made from my bank to the association in a timely fashion. In our board meeting on Feb. 2, 2026, it was brought to the attention of the HOA community that the issue was with the SC set up and it was supposed to have been rectified. It was not. I spoke to Yannie on a couple of occasions and sent in an email via the portal. On Apr. 6, 2026, I left a voice message. I did not get a return call. I called again on Apr. 7, 2026, left another message and received a call from Yannie. I explained my issue again because I was not being credited with my Feb. 2026 payment. I had to forward a copy of my bank statement showing the payment was made in February. Yannie reported she would forward it to the accounting supervisor for further review, which she did. I received a call from Yannie the following day indicating they had credited my account for the February payment. I appreciate that the matter was finally resolved but I don't think I should have had to pursue SC like I did to rectify this issue. Not sure who dropped the ball, but I hope this will not happen again. Thank you Yannie and Monica for following through on this matter.

    I am really glad to hear that we switched to new management services. I was fined $100 for leaving…read morethe garbage can after collection day but I never used garbage collection services during that period because it was my second home. I was never in the property during garbage collection day. Although they cannot prove the violation (no picture), my complaint was just ignored by the former manager and the Board of Directors. I contacted Silvercreek and spoke with Jovelyn regarding sign up issue. She was able to let me access my account right away, so I thanked her thinking that I will be able to manage my transaction. However, she insisted to help me all through the payment process which made it a breeze for me to set up. Her cheerful and helpful attitude is very much appreciated.

    Tin Star Security - security - Updated May 2026

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