I signed a contract agreement on 6/5/18 with Tin Star Security stating that I would pay $200 for them to provide 2 uniformed security guards on 6/15/18 for my daughter's party which was being held at a city run rental facility. The business manager/ owner, Jason, signed it as well and they charged my card on 6/7/18 even though they were supposed to process the payment 2 weeks prior to that when they agreed to provide security for us. On the night of the event, Tin Security never showed up. I didn't receive a call, email or any contact regarding the situation. After contacting them and leaving multiple emails, the manager, Ben, finally called me back and said that it was my responsibility to contact them if the guards didn't show. I explained that not only was I extremely busy with 200 guests while hosting a party but my cell phone battery was dead. This company was trying to put blame on me instead f taking responsibility for not conducting business properly. I paid for services that I never received. The manager, Ben, was very rude and hung up on me. I am afraid that I will not receive a refund and when I asked to speak with the owner, the manager refused to let me. I have copies of all email exchanges, phone call records, credit card charge and signed contract agreement between myself and the company.
Update: The manager, Ben completely lied by saying the 2 guards were injured in an automobile accident while carpooling from Sacramento and that they were both unconscious and he only found out about the serious accident after a family member of one of the injured called to notify him. It was a total LIE because the owner confirmed that what actually happened was that they no showed! And they were not carpooling because one was local. Instead of just apologizing this guy tried to put blame on me and also LIED. Use them at your own risk because your entire event can be shut down if they no show and apparently they don't honor contracts and they allow their employees to be completely disrespectful and lie to paying clients. read more