Hello, our HOA is new to Silvercreek Mgmt. Association (SC), Jan. 2026. There was an issue with payments being made from my bank to the association in a timely fashion. In our board meeting on Feb. 2, 2026, it was brought to the attention of the HOA community that the issue was with the SC set up and it was supposed to have been rectified. It was not. I spoke to Yannie on a couple of occasions and sent in an email via the portal. On Apr. 6, 2026, I left a voice message. I did not get a return call. I called again on Apr. 7, 2026, left another message and received a call from Yannie. I explained my issue again because I was not being credited with my Feb. 2026 payment. I had to forward a copy of my bank statement showing the payment was made in February. Yannie reported she would forward it to the accounting supervisor for further review, which she did. I received a call from Yannie the following day indicating they had credited my account for the February payment. I appreciate that the matter was finally resolved but I don't think I should have had to pursue SC like I did to rectify this issue. Not sure who dropped the ball, but I hope this will not happen again. Thank you Yannie and Monica for following through on this matter. read more

I am really glad to hear that we switched to new management services. I was fined $100 for leaving the garbage can after collection day but I never used garbage collection services during that period because it was my second home. I was never in the property during garbage collection day. Although they cannot prove the violation (no picture), my complaint was just ignored by the former manager and the Board of Directors. I contacted Silvercreek and spoke with Jovelyn regarding sign up issue. She was able to let me access my account right away, so I thanked her thinking that I will be able to manage my transaction. However, she insisted to help me all through the payment process which made it a breeze for me to set up. Her cheerful and helpful attitude is very much appreciated. read more

Customer service is wonderful, Jay Ann helped me today. She was great! I appreciate people who are knowledgeable and care about customers. They have assigned someone to come to come to my home to see my condo to find where the water leak is coming from. So far so good. read more

I am planning a 75th Birthday Celebration and wanted to use the grassy area on my street...Jocelyn was very helpful in following up, sending emails, calling me to give me updates on something that is very important to me. I appreciate her in being interested in getting me the information timely. read more

My sincere thanks to Ms. Jay Ann Mabida and her team. Jay Ann is a professional. She was able to expertly guide me through the process of submitting work orders and worked with me to help close the issue. My wish is to make the process a bit more efficient as we had a mom with a newborn and leaking roof that is never worked right. read more

Had an amazing interaction over the phone with Jovy! She was super friendly and helpful! We just became members of the community. Awesome start! Thank you Jovy read more

After I was elected board president of my HOA in Pleasant Hill, I was extremely disappointed with Silvercreek. I was surprised to learn that they were consistently and systematically charging us fees that were NOT in our contract and were never agreed to in any subsequent agreements or contract amendments. For example, they were charging us a set $2.33 fee for "invoice processing" for utility and maintenance bills even though "timely payment of invoices" was included at no additional cost as part of our monthly management fee. In addition, they charged us for specific services that were explicitly covered at no additional cost in our contract, such as Tax Preparation and annual Secretary of State filings. Of course our HOA should have paid the fees to the tax accountant and the state, but not an additional fee to Silvercreek for coordinating these filings (because that was explicitly included as part of our monthly management fee). Silvercreek paid themselves for some of these services from our HOA funds even though the board DID NOT approve them. Silvercreek also charged us for postage, envelopes, and paper virtually every month without any backup (these fees were unrelated to homeowner late fees). When we asked, we received no explanation. If Silvercreek was printing and mailing hard copy checks in envelopes every month, that did not make sense because all of our bills could have and should have been paid through BillPay. And finally, after the first couple of years, Silvercreek stopped providing one of the most important services we were paying them for, which was six on-site inspections per year. We are happy to report that we found an excellent local HOA management company after we terminated our contract with Silvercreek, and our board and residents are now very happy. read more

Yanni was the most helpful customer service agent and I have spoken to in a long time. Her follow through and attention to detail was much appreciated. She made sure that I understood everything about the account and helped walk me through it read more

My HOA just switched mgmt services again. I received letter that I was late in payments, come to find out my payments were still going to the prior company. Long story short, it was a big ordeal with bank setting up the new account and making payment. I dealt with Jay. She was kind , courteous, responsive, informative. From an HOA service, shocking. I'm pleased that we're to a great start. Hope it stays that way. One suggestion, the whole transaction was over email, I would have preferred a phone call much faster and easier to get the point across where email took a couple of weeks to resolve, but I understand we may have missed the calls. Nevertheless, a really decent experience with HOA management, far from what have experienced in the past. Thank you. . read more

Jovie was very professional and helpful. She walked me through setting up an account and stayed on the phone in case I had any questions. I appreciated that very much. You rock! read more

Yannie has been amazing. She assisted in how to create account, log in and explaining how the website work. I can navigate what needed in the future. Great job!! read more

Jozy was great at handing my phone call, and addressed my questions throughly and professionally. I appreciate her being available on one of our nation great holidays. Please promote and or reward as soon as possible. read more

This company manages my HOA. I moved back to my unit almost a year ago and requested many times for them to set up the tele-entry system and they never did. I got tired of calling a few times every week and gave up. They also never changed my mailing address. I really have no faith in their competence. Would not recommend. read more

Silvercreek Management fails in so many ways. They constantly have internal issues and changing managers in our HOA community. Important information needed for the board to make decisions is an issue. Silvercreek fails to give information to the Board in a timely manner so the Board can make decisions. I would not recommend them to handle your property. read more

Since my review in google was deleted I will share my experience here in yelp: I've been a homeowner in Terrace at Dublin Ranch Villages community for 15 years, and while Silver Creek has made some improvements since taking over from Collins Management, there's a big contrast in the level of service provided by the current team. Last month, I attended an HOA ice cream social, hoping to finally meet the manager, Brandon. Unfortunately, he was a no-show, and it was left to Valini, the assistant manager, to handle everything alone. Picture this: 50 families and only one person--Valini--scooping ice cream, with zero additional support. It was disappointing to see her so overwhelmed, but despite the immense pressure, Valini was nothing short of exceptional. She managed everything with professionalism, warmth, and an interaction that made my kids' day. This experience only highlights the ongoing frustration I've had with Brandon, the GM. His office is often closed, and even when it's supposed to be open, he rarely shows up before 11 AM. His unavailability is a constant issue, which makes Valini's commitment and dedication all the more noticeable. Valini is a true asset to Silver Creek. She consistently goes above and beyond, providing answers, ensuring residents are informed, and doing it all with grace and patience--even when there's a line out the door of 6 people. I've seen her handle each person with care, never rushing, always making sure everyone's concerns are addressed. Given the contrast in service between Valini and Brandon, it's clear that Silver Creek should either promote Valini to a higher position or find a new manager who can match her level of commitment. Her contributions are crucial to the community, and it's obvious that she's the one keeping things running smoothly. All five stars are for her! read more

The management company's lack of responsiveness, particularly Edna's & Ms. Martin, has been appalling. As a homeowner, I have experienced harassment and intimidation from a former board member, whose aggressive behavior was tolerated by the HOA despite my evidence. His dog's vicious attack on my pet resulted in her getting surgery and months of trauma she had to recover from, this was based on an accident where my dog darted out of our home, we witnessed the incident! Yet this deceitful former board member changed his story & reported a dog bite to the animal control department, my dog was under complete attack. My puppy is very docile & even during her emergency pet visit after this vicious attack, the doctor didn't have to use a come on her! This man not only sent the animal control to my home, but had an executive session with the HOA about the "loose & uncontrolled dog" it was an accident & it was not loose, we ran behind her & witnessed the whole thing. My puppy was almost mauled to death! He read my illustration I wrote to the HOA, which is a violation of my rights & since he was the other party involved and at the time on the board should have NEVER had access to my response. I didn't see his, but of course he's got privileges!!! He sent me a hateful email that was very threatening for which I made a police report about. I don't know how to spell it out, leave me alone! Look the other way, walk around my home & stop inside tiny MY property! This whole situation not been fair! HOA dismisses all his atrocities & malignant behavior. My puppy vs a 280lbs Akita! He continues to harass, annoy & verbally attack my family. My cameras are always recording! The HOA's failure to address these issues and enforce boundaries has created a toxic environment. He walks by inspecting every detail of my home & vehicles!!! Additionally, the presence of fighting dog breeds and irresponsible pet owners lunging at small dog breeds has made our community unbearable. I demand that the HOA takes concrete steps to address these concerns and ensure our community's well-being. My complaints should be as valid as his, but he always seems to get his violations handled differently like the light contraption blocking the sidewalk, the multiple cars and cars in the driveway! But, mostly the aggressive behavior. He's been asked by VPD & board members to walk on the OTHER side of the street, but he insists on harassing my home! His presence is very frightening since he's hostile towards me & he doesn't have any respect for women or children! He has lighted up my home with his flashlight & spews out hateful remarks as soon as he gets in front of my home. This all should be a DA's referral for terrorism. Yet, the HOA allow him to continue to harass me without any accountability for any of his egregious actions. read more

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Silvergreek assocciation management company does not provide minimum legitimate service over our community Winchester Oaks Association in Lodi. Our community looks like a slums. It is real review from resident and member of association of Winchester Oaks, which is mismanaged by Silvergreek association management company. Photos attached are real. read more

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Horrible management company. None / slow responsive to the home owners needs. I'm happy they have been replaced.

They're really really bad. My HOA's board hired them for dinner reason and at first they promised to have one person be out manager and that they would spend a lot of time taking care of our associatio, but then they switched it to someone else shortly after. Once they did that, they were really unresponsive. They never posted the minutes, they didn't listen to anything we (the members) said or asked them for. I asked them for a few things during the time they were managing us and they would always take forever to do it (send me a replacement gate opener, etc.) Avoid at all costs. read more

Absolutely horrible customer service! I keep emailing them them, phone calling them and no response or resolution. No communication whatsoever except "we'll get right back to you" read more

Most horrible property management company ever. They really treat you like shit. When they respond to your question (if they respond at all) is very condescending and rude. They make you feel stupid and irrelevant. If I could give them zero or negative stars I would. read more

SHOOTING BE WARY OF LOCATION It is so crazy I was wondering why I didn't see number 3 was being rented out come to find out there was a shooting literally less than 50 feet away from my place I'm sick and tired of this place Silver Creek has no monitors to help any of the people that live here owners or renters worse managment an they double bill for HOA dues when it come to collecting the special assessment fees they charge me back hoa dues when i hv all the statements from my bank it was paid an come to find out my neighbor just told me her landlord said the same thing that they double charged him for HOA dues too on top of the special assessment fees read more

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Terrible communication with Silvercreek. 1st letter as a property owner and it was addressed to someone else. Owner portal is impossible to log into and they send letters to me mixing me up with other owners in their accounting. Nobody ever emails me or calls me to confirm if they have received my communications or acted upon them. Worst company the HOA has hired so far. read more

Unfortunately, after some time with the company. There have been just way, waaayyy too many negative encounters to justify my initial favorable ratings for SilverCreek. The other negative reviews here on Yelp are pretty much right on and on par with the experiences encountered. read more

This management company seems to be using a sticker notification system on vehicles that are not even a month past their registration sticker date. This is a period of time where the new sticker could still be in the mail given the slow downs associated with the ongoing covid pandemic. They do not need to vandalize their customers vehicles as these stickers are incredibly difficult to remove and leave behind a residue that obstructs the view while driving. I have also posted a picture. If it is in fact the management company doing this, and not the towing agency, they may be liable for damages incurred upon the vehicle. read more

Silvercreek Association Management - Vandalism - Property Management Near Me - Rocklin, California

My property has suffered from leaks and excessive heat. The associates and managers here are extremely difficult and elusive to work with. Hiring an attorney seems to be the only option in getting help. read more

My HOA changed to Silvercreek Association Management last year (effective April 2023) and I have been incredibly disappointed with that decision. I have lived at my property for 20+ years and have been an owner for 6 and in all of my time on this property, this past ~1 year has been the worst management I can recall. From payment issues to a pool "renovation" that made the pool unusable through the summer (and still shows absolutely no progress) to failures to address regular issues (like unexplained water shut off, wood rot/water damage to exterior buildings, and mismanagement of trash/recycling) Silvercreek has consistently been unresponsive or significantly delayed in providing responses by phone or through their owners portal. VERY poor experience as an owner. Recently, our hot water was turned off without explanation and after two separate calls (over 16+ hours apart) and a direct request for callback from the aligned property manager/their boss, I still did not receive any updates, calls, or communication which seems par for the course with this company. read more

Specifically this review is for condos in WC. As others have mentioned - very confusing user system. Also found the representatives to be clearly working from home and to be somewhat rude in my experience. I also fell victim to a coupon book with all the wrong information, including incorrect monthly amount. Listed is the book is an address for PHX and Citrus Heights and I am assessed an "incorrect address" fee after learning I am supposed to be sending bills to Las Vegas. Been trying to get in contact with Stacey for months and am always told she will get back to me and never does. read more

Sam did a great job supporting my billing questions. He helped make everything clear and gave me peace of mind. You can count on him to make things right! read more

I moved into my condo almost 2 years ago, the place needed some work and the hoa stepped right up and are really making the place nice, new siding and fresh paint and much more. Kari took over for the previous manager and is doing phenomenal, I can't thank her enough for all the help. I've had to reach out for several issues , none urgent, but she was on top of it and got them all resolved In a timely manner! Thank you from one of the Amherst homeowners. read more

I'm a homeowner and just found out through a neighbor that we are finally going to be done with Joanne at Silvercreek, hallelujah! She doesn't do this company a great service Dave. You'd be way better off to be rid of her. She was next to impossible to reach through a call to your office and she wouldn't return a call either. She acted like a snooty biotch at the meetings so good riddance Joanne and Silvercreek. I wouldn't recommend anyone to your business Dave because of her and your over priced. I never could get an answer as to how much money we had when the builder turned managing our little gated community over to you. That should have been our right to know but when I asked, you would never give me an answer and our board members have been worthless for 5 years! I could go on but I'm done with you. read more

They manage our rental condo in Rocklin. Their communication system is horrible! Monthly dues went up, yet they did not notify me of the correct increase... in fact, they sent me a coupon book with all the wrong information, including incorrect monthly amount. I have automatic payment set up with them and am NEVER late on payment. So my January payment was made on time automatically with the old amount due. I finally just received the correct coupon with an $11 increase.. now they want to charge me a late fee of an additional $31.26!! In addition, I can no longer log into their system with the same login and password I've always used! Their system is User UNFRIENDLY! This is absurd read more

Thank you so much, Monica When I called you are on meeting, but you respond very fast. I received a call back from you less then 5 minutes. You provide to me professional and quick respond and solve the question that I had for late charge and waive the late fees. Thank you. read more

I needed to call the association as a new owner, and I had a lot of questions as it relates to new residents needs. I was lucky to get Lani on the phone who helped me with going above and beyond, and not only answering all my questions, but predicting which questions I may have 1-2 months from now and provided me with all the resources I need. Thank you for being very helpful and creating a very positive experience! I know I can reach out and Silvercreek Association Management team will be very supportive with my future needs. read more

"Rey" at Silvercreek Association Management was GREAT when we called! "Silvercreek" manages the Lafayette Townhouse HOA at 917 Hough Avenue, Lafayette, which we recently bought into. My wife and I had many questions about gaining access to the HOA portal for property owners. Our first call was answered by "Rey," who answered our questions clearly and understandably. He listened patiently and walked us through the process of navigating the HOA portal. We very much appreciated his kindness and above all his knowledge of the system. Many times, when you call customer support for a product or an organization, you feel the person you are talking to knows less than you do. Not so with Rey. He clearly knew what he was talking about and had done his homework. We felt we were in good hands. Excellent communication skills. (I have noted that Silvercreek, as an HOA management organization, has received many poor reviews, but our interaction with Rey was completely satisfactory, and we wish him the best.) read more

By far the worst management company ever! They do not respond to work requests and do not call you back! Anyone looking for a management company DO NOT USE SILVERCREEK MANAGEMENT! read more

Ria was very helpful, she quickly helped me navigate the portal.

Just changed to this property mgmt. company. Gen was very thorough when it came to answering my questions. Also, when I asked her to email the details of our conversation the email arrived immediately. Thanks Gen for the excellent customer service! read more

I am a homeowner and also board member for our HOA of 59 homes. After several years of appalling service from a different management company, we decided to switch to Silvercreek earlier this year. We were so impressed by the pitch -- the portal! the attention to detail! -- that we almost signed on in our first meeting. We have been impressed with how smoothly the transition went, and the quality of service from our new manager, Claudia. Since we signed with Silvercreek, the whole team has been responsive and accountable -- exactly what we were hoping for. Claudia has done more to address some long-standing issues with vendors and homeowners in six weeks than our last company did in six years. The board used to spend many hours a week doing actual management work and answering angry phone calls and emails from homeowners. Since the transition, we haven't had to deal with those problems. I finally feel as if we're in good hands, and can trust the people managing our HOA. I am confident we're on the right track to better management overall! read more

Terrible HOA service provider. Constant changes of account managers, unable to answer basic questions, poor response time, extremely over-priced for the service they provide, used funds from one account to pay bills of another account with a similar name, truly bottom of the barrel HOA service provider. Really bad. Would not recommend Silvercreek to anybody. Had to constantly be on them to follow up on tasks asked of them by HOA board. Zero stars. More like a "scam" provider than a true HOA service provider. BEWARE!! read more