Marcie was incredibly gracious and helpful when I made some incorrect payments. She took the time to help me get everything back on track and made the process so much easier. Thank you, Marcie, for looking out for us and providing such excellent support! read more

The lack of response to emails or voicemails is truly unacceptable. Unfortunately Corrine Reyes is our complex's association manager and her lack of communication is by far one of the worst I have ever experienced. Recently, I left Corrine a voicemail requesting a call back to arrange a payment over the phone to avoid a late fee, but she never returned my call. Instead, she emailed me 10 days later and apologized for the delayed response. Additionally, I sent her multiple emails regarding an issue near my front door, which took three weeks to get a reply. While I accept that the issue was ultimately deemed my responsibility, waiting three weeks for a response is unacceptable. It's rude and disrespectful the lack of customer service, our complex pays a significant monthly fee and the least this company can do is respond in a timely manner. read more

Roy C. Arriola recently was assigned to our Park View HOA Community. Since joining he has been quick to respond with all my questions and requests. I am very happy with his support of making amendments to architectural guidelines, and helping this update reach the community. Thank you Roy! read more

Edited to add: ALL my requests have been requested through the proper channels & approved by my HOA board. CiD is the only party that has failured to comply with the requests being handled. My community has had 3 different property management companies since I've owned my condo and CiD Consortium LLC is by far the worst. The most serious issue is their deliberate lack of communication. I have reported multiple safety concerns that put our community at legal risk, yet they routinely ignore emails, phone calls, and portal messages. They also fail to provide residents with basic updates on large, expensive community projects that directly impact homeowners. When you finally reach someone they say they'll "discuss it with the board at the next meeting." In reality, nothing happens unless you personally attend the meeting to hold CiD Consortium accountable on communication. Isn't that the entire purpose of a property management company? To communicate homeowner concerns to the board and ensure the community is properly maintained? We shouldn't have to take PTO every month to attend mid-day meetings just to address super basic maintenance. If you are unfortunate enough to get stuck with CiD Consortium LLC, my recommendation is to make sure everything is documented in writing so when a legal issue inevitably arises, you have proof. Otherwise your HOA and your dues may pay the price for their lack of professionalism and accountability. Both Brenda Lynch (Brand Development Professional) and Adam Haney (CEO) are fully aware of my requests, so this review shouldn't come as a surprise. read more

Marcie Lopez provided wonderful, quick service to solve my payment issue. Marcie was a delight.

Title: A Completely Dysfunctional and Negligent Management Company CiD Consortium was, without question, the most disorganized and unresponsive management company I have ever dealt with. Basic responsibilities were ignored. Noise violations, resident misconduct, and repeated disturbances were met with silence or meaningless auto‑replies. Instead of addressing issues, they bounced owners between multiple email addresses like a shell game, wasting time while problems escalated. Their internal turnover was so extreme that emails routinely came back with "I'm no longer with the company" notices -- including from the very person supposedly managing the community. That level of instability explains why nothing ever got resolved. There was zero continuity, zero accountability, and zero professionalism. If your community values responsiveness, follow‑through, or even the bare minimum of competence, avoid CiD Consortium. They left our HOA worse than they found it, and homeowners paid the price for their negligence. read more

Our new HOA service person Roy has helped us greatly and has great follow up. Thanks!

I wrote many emails and made numerous phone calls without any results for several months.... They wouldn't transfer the call, would just put the phone down on the desk... The personal is rude... Service 0 stars. Just collect money and 0 help.... read more

This is not a management company you would want to use or live where they manage. They ignore residents give you the run around and do not address safety concerns. If you are looking for a management company you need to look else where. read more

Marcie Lopez was super-helpful. She helped proactively and information she provided was easy to follow..

Excellent customer service@ Marci L helped me when I could not access my account. The problem was fixed in 24 hours, and she alerted me to check my account to make sure it was working and followed up asking if I needed any additional help. read more

I left a voice mail after hours. Received a return call 1st thing this morning. Associate was very helpful and explained process. To make it easier for me she set up my account payment schedule. read more

There's some miscommunication on my payments and I was charged with late fee twice and put in delinquent status. I have never been late on my payments so I called to resolve the issue. Mandy was super helpful and quick helping me with my account and within a few minutes everything was taken care of and I got my confirmation email shortly. Thanks Mandy! read more

I spoke with Marcy yesterday. She was rude, unprofessional, and did absolutely nothing to help me. I would not bring my business to this company! read more

Thank you Marcie! Thorough, helpful, pleasant and knowledgeable - I was fortunate to have Marcie's assistance. My HOA changed Property Management companies and I for information fell through the cracks (from the previous PM handling). Thanks again Marcie for helping me, you came to my rescue - very much appreciate you!! read more

Great customer service Great company to work with Properties management knowledge terrific in getting everything ready

Marcie Lopez was great! She was very patient with me. I called her three times and each time she was kind.

Marcie provided timely, professional service. All of my questions were answered and I was encouraged to follow up in the future if I have any further questions at all. Excellent service. read more

I was dreading this conversation, but Marcie quickly and "CHEERFULLY" answered my bookkeeping question. Plus she invited me to call or email anytime with further questions. I am happy! read more

Awesome HOA dues accounting company. I requested some documents year's back and someone got back to me right away with exactly what I needed. Very organized accounting and easy to use online portal, AND excellent customer service. Thumbs up!!! read more

Mandy in customer service was very helpful in merging accounts and setting new account parameters. She is very professional and capable.

I had a problem trying to pay my HOA fees online so I called and spoke with Marcie. She was extremely nice and was able to help me get my payment made. Thank You! read more

Marcie handled a very important issue for me with outstanding customer service. Such service is lacking in today's world. Thank you!!

I have taken the roll of my Father's keeper to help with all his affairs MANDY WIDEMAN was so very helpful. She made it very easy for me to do so when it came to his HOA payments. Thank you soo much!!!! read more

Marcie was very helpful in correcting a payment not posted to my account which incurred a late charge. After I provided her with the check number on my payment, she was able to locate the error and reversed the late charges. All it took was a few minutes and everything was efficiently done. Thank you! read more

Our HOA recently began working with CID Consortium for our accounting needs, and they've been fantastic. Stephanie, in particular, has provided outstanding service. She's always responsive, diligent, and a pleasure to work with. The transition of our accounting services was seamless thanks to CID's professionalism and expertise. I highly recommend them to anyone looking for reliable and efficient HOA accounting services. read more

Mandy was organized and very responsive to my inquiry. She resolved the issue during the course of the one phone call. I was appreciative Greg L read more

Great customer service from Marcie Lopez!! Love working with her. She got back to me immediately with my request and asked if I needed anything else. Josette Hoffman read more

Marcie Lopez was so helpful with my question and sent me a copy of paper I requested immediately. She also guided me to other information. We need more like her. read more

Mindy Wideman was so kind, efficient and helpful with my questions! It's so excellent that a company, these days, has employed a woman of her caliber. She really seems authentic and takes pride in her work. Thank you! read more

Mandy Wideman was extremely helpful in getting our association property fees set up. When changing my wife's name the existing payment situation was outta sync, was able to get it set up and have peace of mind. Thank you for the assist. read more

Based on two extremely frustrating past experiences with Consortium LLC 20+ years ago I was very disappointed to learn that my HOA has contracted with them for our accounting services. I have two accounts with this HOA. The transition has gone very well. It was confusing because of special assessments and incorrect crediting between accounts for April 2020 I paid to the former accountant. This was quickly corrected by Consortium and I have received my correct statements for August 2020. Thank you to Stephanie, Marcie, and Consortium for making it easy to understand my correct accounts and getting our renewed relationship off to an excellent start. Since my experience has changed and was otherwise so long ago I disregarded the outdated experience in my star rating. read more

We are new to CID, but Marcie was very helpful, informative, and patient with us, while we were setting up the auto-pay for our account with the company. We appreciate the help, the ready interaction with an intelligent human being, and the meeting of our needs and concerns. read more

Stephanie was very helpful in sorting through a matter with an old refund for my brother's estate. She was very fast at replying and resolving the matter and seems to be very on top of things. Thank you Stephanie! Appreciate your help. read more

This company is great to work with. If you leave a message they get back to you immediately. Marcie is always so nice and very helpful.

Our HOA transitioned to CID just over 1 year ago. Based on the previous 3 HOA management companies our association has used in the past (one company booted our HOA because they wanted to concentrate on their 'larger' clients.), they have shown a much higher level of professionalism and attention to detail. Our HOA is small but CID provides a lot of flexibility around the level of management we require. Their web portal system works well and has good traceability/approval features. They also ensure we meet California HOA reporting requirements and have been very helpful providing guidance and vendor resources. Since we are a small HOA, we depend on CID's expertise. On the whole, CID has been, professional, friendly, and responsive. I highly recommend their HOA management services. read more

Great customer service. Listened to our issue and took immediate action to resolve the problem. We are very appreciative.

There was a recent billing mistake with my HOA statements. The first thing that came to my mind was ...this is going to be a time consuming mess to sort out. I called and was shocked to have "someone" actually answer the phone. What a refreshing experience to not have to deal with automated answering nightmares. That someone was Marcie. I explained the incorrect billing on my account, and she immediately resolved the problem within minutes; and with great customer service and sense of humor. Now I just need to figure out how to get Marcie to answer calls on behalf of my bank, internet providers, doctors office, insurance company, etc. read more

Marcie is very sweet and helpful every month when I call in to handle my acct. Very professional.

Marcie Lopez was so helpful in aid me to renew my homeowners association fees for the next year. She was very knowledgeable, friendly and exceeded my expectations in helping me. I am sure that Consortium LLC is very proud to have Marcie representing them with excellent customer service. read more