Hello, our HOA is new to Silvercreek Mgmt. Association (SC), Jan. 2026. There was an issue with…read morepayments being made from my bank to the association in a timely fashion. In our board meeting on Feb. 2, 2026, it was brought to the attention of the HOA community that the issue was with the SC set up and it was supposed to have been rectified. It was not. I spoke to Yannie on a couple of occasions and sent in an email via the portal. On Apr. 6, 2026, I left a voice message. I did not get a return call. I called again on Apr. 7, 2026, left another message and received a call from Yannie. I explained my issue again because I was not being credited with my Feb. 2026 payment. I had to forward a copy of my bank statement showing the payment was made in February. Yannie reported she would forward it to the accounting supervisor for further review, which she did. I received a call from Yannie the following day indicating they had credited my account for the February payment. I appreciate that the matter was finally resolved but I don't think I should have had to pursue SC like I did to rectify this issue. Not sure who dropped the ball, but I hope this will not happen again. Thank you Yannie and Monica for following through on this matter.

I am really glad to hear that we switched to new management services. I was fined $100 for leaving…read morethe garbage can after collection day but I never used garbage collection services during that period because it was my second home. I was never in the property during garbage collection day. Although they cannot prove the violation (no picture), my complaint was just ignored by the former manager and the Board of Directors. I contacted Silvercreek and spoke with Jovelyn regarding sign up issue. She was able to let me access my account right away, so I thanked her thinking that I will be able to manage my transaction. However, she insisted to help me all through the payment process which made it a breeze for me to set up. Her cheerful and helpful attitude is very much appreciated.

I've had a great experience with Vienna Property Management! The team is professional, responsive,…read moreand reliable. Communication is always clear and they truly care about both tenants and property owners. Maintenance requests are handled quickly, and everything is always organized and transparent. If you're looking for a trustworthy property management company in Sacramento or Roseville, I highly recommend them. Excellent service, quality, and value!

Very bad experience. I called to ask about renting a house…read moreand spoke with an agent named Branidit or something sounds like this, she was an old laddy. I politely asked her two times to explain the information, but she did not help and became rude. She spoke in a very unprofessional way and then hung up the phone on me. I tried to contact the office several times, but no one answered. After many attempts, I finally got connected again, and unfortunately, Branidit answered and continued speaking in an aggressive and disrespectful manner. This was a very disappointing experience. I wish I could give one star for customer service.

Not even one star this is hands down the worst property management company I have encountered…read more dont even know the laws of HOA and can't even provide the necessary guidance . owned for 14.5 years and property is the worst shape due to no oversight and lazy property manager that is sweating to death when walking the gounds. Nothing is corrected and no meeting minutes posted for over a year. Unethical and hands down worst management company since my owner ship . I HOPE they are fired soon and will do whatever i can to make that happen by reporting unlawful activity to government oversight agencies and filling complaints

Its no wonder they have a 1.7 star review. They are the worst management company we have had…read moreservice our property. All the folks who wrote reviews are correct run away if considering these folks managing your investment. They do not return calls or close issues out with any response. Our CCr,s are not supported in any way. Dog waste all over property because dog waste bags are not replaced. Lawsuit that overan many years with a loss financially have been incurred. We have had the police breaking down doors and removing violet criminals from renting as their is no vetting of renters. They move managers from managing the property every two years as the complaints are so high. 500 dollars in dues that is going up what a waste. The president of the company is just as checked out and does not respond to any concerns. If you want an unmanaged property company this ones for you.

Sara was very professional ,thorough and easy to work with . This was my second time doing a…read moremortgage transaction and after having a rough time the first go around with another agent Sara promised to make it easy for me and she did that and more. My friend who works in the home lending business recommended Sara to me and I'm glad he did . She was meticulous with collecting the documentation that was needed and walked me through the process step by step and made sure I understood everything in layman terms. My home was went on the market was sold above asking within 3 weeks of listing Sara was spectacular. I would definitely recommend Sara for any mortgage needs. Thanks Sara

From the owner: Sara Rogers is a real estate professional with a passion in serving buyers and sellers. Sara…read moreunderstands her clients' needs and expectations for distinctive real estate representation. Sara is committed to devoting her time in serving each client by focusing on their goals, offering options and providing world class service. Her commitment to high-quality service continues even after each transaction is complete. In response to her superior service her ultimate desire is to build a business based on strong, lasting relationships through confidence, loyalty and trust.

My wife and I have run the gamut as far as managing our own properties. It is one of the most…read morestressful things someone can do. Always worrying about whether things are being maintained, whether someone is going to pay their rent on time, dealing with the deposit settlement when someone moves out and trying to be fair while not getting stuck with a bunch of costly repairs! The day we hired Ann Leu, and Leu Real Estate & Property was the day we came across our new property montra... "Out of sight, out of mind!" Ann is a consummate professional! Always fair when setting expectations as a property owner, but worth her weight in gold when dealing with tenants and setting expectations with them. Again, "out of sight, out of mind"! We never had to deal with tenants again and aside from the few things that come up as part of normal property usage and normal wear and tear, we would go for what seemed like months-to-years receiving our monthly checks without even thinking about the fact that we had another property! Given the amazing experiences we had for several years, having Ann manage our property for us, we decided to ask her if she was interested in representing us for the sale of that property. It was by far the most stress free real-estate transaction we have ever made! I can say with absolute certainty that any local real estate transaction or property management need I might have in the future will 100% result in a call to Ann! After working with her I would not consider anyone else!

Sue was amazing, made buying our home so easy. She was able to handle everything that would have…read morestressed us out if we didn't have her. Sue will be selling our home that we are moving out of wouldn't think of having anyone else. Thank you Sue

I was at The Reserves at the Galleria the other night and backed into a parking space. They put a…read morelarge sticker on my window that I couldn't peel off saying I'm not allowed to back in. However, there is no signage. So I had to go purchase Goo Gone because of it. There is no reason to place these large stickers on our windows. Just simply use normal paper and scotch tape. I emailed the management to tell them this is not ok. I got a response back saying the residents are responsible for informing their guests of the rules. There wasn't even an apology. But to explain some things.....parking rules are NOT the responsibility of the residents. You are managing the parking lot. Therefore it is your responsibility to put up signage. That's how the law works. And hold your security accountable and make that change with the paper notices. And telling us to blame the residents isn't a very good approach. Also......it wasn't a lot. But feel free to venmo me $7 for the Goo Gone.

After reading, so many of these bad reviews on here, I am becoming more agitated at this company,…read morenot taking care of their residence when they charge so much money. Where does all that money go if they're not even taken care of the residence concerns? I have lived in one of their communities for over 2 1/2 years and have consistently Seen so many issues that have not been addressed by them. It is becoming a safety issue at this point and yet still no response from them.

I'm happy to hear from Jonathan today that the deck job has been completed! Ever since the new…read morelegislation SB721 came out, I have been continuously getting updates from the maintenance team every step of the way, from obtaining report, estimate, hiring contractors, till now job completion. I appreciate they managed multiple deadlines as well as screening qualified contractors and bids. Missing the deadlines could result in fine of $350 per day! Thank you!

I've had a great experience with Keyrenters managing my rental property on Stanley Avenue. I…read moreespecially want to highlight Lizette, who has been incredibly helpful throughout the process. She's responsive, professional, and truly went the extra mile to get my house rented quickly. It's clear that she cares about both the property owner and the tenants, which gave me peace of mind. I highly recommend Keyrenters--and Lizette in particular--to anyone looking for a reliable and efficient property management company. Yvonne.

Before I signed my lease with Select (Roseville) I Yelped them and was incredibly concerned with…read morethe reviews. I've dealt with shady landlords in the past and was not looking forward to doing it again. But I loved the apartment and the location, so I decided that it was better to just come to terms that when time came to move out, it might be a fight, but it was worth it for the place. I had a great experience with John and the Select team. My move-in was quick and easy. When the heater broke, they replaced it. When I found rat droppings, they sent someone out immediately (and solved it). I have good credit, good rental history, paid my rent on time, cleaned the carpets and left the place cleaner than when I moved in, and I got my full security deposit back. So in regards to all of the negative reviews, I have to come to the conclusion that if you are a good and respectful tenant then you will have a positive experience.

I leased a townhouse through Select Property Management for approximately two years under…read morecircumstances that required me to secure housing quickly due to frequent job-related relocations in law enforcement. Upon taking possession of the property, I immediately observed numerous deficiencies, including heavily worn carpeting, severely deteriorated kitchen flooring, outdated appliances, loose and improperly secured bathroom fixtures, damaged cabinetry, non-functioning electrical outlets, and closet doors that were barely operational. Additionally, despite representations that water, sewer, and garbage services were included, I was never provided with standard trash receptacles throughout the duration of my tenancy. The property itself presented ongoing maintenance issues, including a heater that repeatedly failed during winter months, recurring plumbing backups, and a garage door that eventually became inoperable. Throughout my tenancy, I made reasonable efforts to address minor issues independently and only contacted management for matters beyond my ability to repair. When it came time to vacate, I anticipated a reasonable deduction from my $1,600 security deposit--potentially in the range of $300 to $500--which I would have accepted without dispute. Instead, I was informed that the entirety of my deposit had been withheld for conditions that were pre-existing at the time I moved in. Due to the urgency of my housing situation at the outset, I did not complete a thorough inspection or document the property's condition as I should have. That oversight has proven costly. I share this experience to inform and caution prospective tenants. It is critical to conduct detailed inspections, document all deficiencies, and protect your interests from the beginning of any lease agreement. Learn from my experience--what cost me an entire month's rent may serve as a safeguard for others. Sincerely, A Former Tenant of Select Property Management

The location of this park is fine. Unfortunately, very little has been updated in 50 years. The…read moreclubhouse still has 1970s furniture. Everything is behind locked gates. Even the sliding glass door from the clubhouse out to the deck overlooking the pond is kept locked. There is apparently no requirements to maintain landscaping around the individual mobile homes. Many have weeds, brush and other vegetation covering the lots. Many need painting and other maintenance. We drove through the entire park and were shocked at the condition of many of the properties. Clearly management doesn't care what the park looks like. We had been looking for a home for our daughter. After looking at entire place we quickly realized it isn't a mobile home park we would even consider. They collect their high space rent and ignore the condition of the properties. Sad.

I wound suggesting living here if you're okay going days without water when there is a water main…read morebreak and days without gas. Simply put the hire one man crews to fix things and there is no reimbursement on rent when you are living in unsanitary conditions.