LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

Direct TV is not worth anyone's time, there is always something wrong with either the internet, TV…read morestations just going off air, or no signal.... Then when you call customer service you'll want to pull your hair out with the outsourced individuals you speak with. There is so much background noise that they cannot hear you and I've been hung up on several times. I will switch and never return to this joke of a company!

I feel like not enough people are talking about this company. And if they are, they can't seem to…read moreseparate them from their former namesake. I mean, if you're a customer, then it should be fairly obvious that Spectrum and Time Warner are totally NOT the same company. You see, I've lived in [and out of] El Paso over enough years to remember the abysmal days of Time Warner. Most of you know what I'm talking about. The days where cancelling service was about as pleasant as getting a root canal and about as convenient as driving your car to work with only three tires. Back when Time Warner was still a thing, my Internet service would drop its connection literally every 15 minutes at worst...to once a day at best. One time their service techs came to my property, ripped out all the wires from the ground so they could replace them with newer (faster?) lines. Guess what happened. That's right--the Internet kept dropping like clown pants on a pratfall. But then...I moved down the street to a house with better interconnectivity infrastructure. And then...Time Warner was ancient history like yesterday's garbage. Next thing we know, in walks Spectrum like John Wick tearing it up at a nightclub full of gangsters about to get slayed. Near as I can figure, the game changed tremendously once Spectrum took over. From much more open communication with tech support, to tighter ETAs for scheduled house installations, to more frequently upgraded (not to mention functional) hardware, to simply...ya know....operating like a STEADY ISP!! For the most part. See, Spectrum is not perfect. No ISP ever is or will be. We still experience random disconnections. But they are few and far between. My only real complaint with that is how their new router and modem configuration causes the resetting process to take well over 6 to 10 minutes to reconnect. Now, that may not sound like a long time. But imagine waiting that long for the service to return as you're waiting for the rest of "My 600 Pound Life" to finish buffering. *Disclaimer: I do NOT watch 600lb Life, guys; my wife does. I just wanted to use a reference more folks could relate to. Oh, but what of the main headquarters, you ask? Well, it's quite efficient, actually. Not much to say, except for the fact that they are doing well to adhere to COVID standards. More interestingly, they have greatly simplified and reduced the wait times in the lobby with a digital sign-in service. Customers are called up by name in the order they signed in and the few times I've had to come here to return equipment, the lobby is never crowded. This place hasn't been reviewed in over 4 months and most of the one star reviews date back to 2019. I really don't know what these other blokes are on about. And I realize ISP experiences vary from customer to customer. But as for me, I'm sufficed to give Spectrum 4 mostly steady Internet connections with minimal downtime out of 5. They ain't perfect. But it sure beats the hell out of expensive satellite service with monthly data caps.

moved over to a different internet provider for awhile. it was a peaceful service however…read moreunfortunately needed faster speed which spectrum has, but I hate dealing with them. they send a email to me offering a $50 internet credit to join. when exploring options they will send a statement credit to your account if you sign up, I signed up and didn't mention it the first go around so now they refuse to honor it and say unless we saw it it ain't valid, even though I have the email stating so. bad company with some decent internet, feel free to spend 2-3 hours trying to get setup properly while getting a sales pitch for more services every 5 seconds.

Sky View Satellite gave us the best service when we moved to Las Cruces. Dan and Will are very…read moreknowledgeable and personal. We are grateful that we found this company when looking for internet and cable!

Rarely do you find a business that deals with internet and tech stuff that is so personable and…read morecompetent. We walked in when we first moved to Las Cruces expecting to be "sold" some internet service. Instead we met someone who took the time to listen to what WE needed , what WE wanted (and didn't want) and hook us up with reliable internet. I have called a couple times over the last year to ask questions and never been disappointed in the customer service. A year or so into our service with them they called to tell me our special rates had expired and they wanted to make sure we were still getting the best offer possible for the money and our needs. they set up a conference call with Xfinity, made sure we were happy with the deal during that call and followed up with a separate phone call to see if we had any questions or concerns. Sure you can set up your own internet without a company like this. Or you can make sure you have a competent middleman to get you the best deals and stay on top of your service. Highly recommend.

I am absolutely disgusted with this service. I disconnected my internet because I was MOVING. When…read moreI go to drop off the modem and other materials, the gentleman told me I could not pay my outstanding balance because XFINITY would change my overall amount due. When I went to check the Xfinity app, my account was unrecoverable--no access granted to me on my end. A few months pass by, and all of sudden a collection agency is calling my nonstop. Xfinity failed to contact me via email, text, or phone. Now, I have collections calling me for a bill I can easily afford. This is likely going to affect my credit score now, all because Xfinity has a broken app and inept employees.

Avoid this company. If you are unfortunate enough to have Xfinity for cell service there is no…read morehuman employed here in Las Cruces that can help you. They only deal in Internet service and Streaming TV. For Cell phone problems they direct you to a single table and a computer for CHAT help which proved useless. I Rate Service as non existent, Quality very poor,Value poor.

100% dissatisfied. They will say anything to make a sale. Customer service, technical assistance,…read moresales rep and the guy who installed all lied about several different things. It hasn't even been a month and I am completely frustrated with this company. Save yourself a headache and go to Starbucks, that's where I'll be doing homework.