This is my last communication to an unprofessional staff, inadequate way to conduct business, and…read morequestionable business ethics business.
To Whom It May Concern,
This letter serves as my final formal demand for resolution regarding my security deposit and the ongoing lack of consistent, professional communication from the management of The Tuscany at Mesa Hills Apartments.
Despite my repeated efforts to resolve this matter--through phone calls, in-person visits, and written correspondence--your office has failed to provide a clear, timely, or consistent response. I first raised this issue at the end of December 2025. After more than six weeks without resolution, I sent a detailed email on February 11, 2026. As of February 27, 2026, I had received no response, even after additional follow-up by phone. To date, communication remains sporadic, contradictory, and unproductive.
The issues at hand include the unexplained 33% deduction from my security deposit and the insistence on a notarized security relinquishment document. As previously explained, my son resides in Tokyo, Japan, making compliance with a U.S.-based notarization requirement both impractical and unnecessarily burdensome. Notably, an alternative solution--email confirmation--was suggested by your staff on December 28, 2025, yet even that reasonable accommodation was not acted upon in a timely manner.
What is most concerning is not merely the delay, but the pattern of conduct: shifting requirements, lack of accountability, failure to respond, and the absence of a clear and consistent process. These actions reflect a serious lack of professionalism, poor business ethics, and unfair practices that place unnecessary burden on tenants acting in good faith.
At this point, it is important to be direct: the time, effort, and unnecessary frustration caused by your lack of professionalism have made it clear that pursuing a legal dispute over approximately $400 is not a worthwhile use of my time or resources. My peace of mind is far more valuable than engaging in a prolonged process driven by what appears to be disorganization, indifference, and disregard for fair business practices.
That said, it is difficult to ignore the impression that such outcomes may be precisely how your business benefits--through small amounts retained under unclear and inconsistent processes, knowing that many individuals will reasonably conclude that the cost of pursuing recovery exceeds the amount in question.
Formal Demand
Within ten (10) business days of receipt of this letter, I request the following:
1. A detailed written and itemized accounting of all deductions made from my security deposit.
2. Immediate clarification of any remaining balance owed to me.
3. A reasonable and legally compliant alternative to the notarization requirement, taking into account my son's residency abroad.
4. Written confirmation of the timeline for full resolution.
While I would have preferred a straightforward and professional resolution, your handling of this matter has unfortunately demonstrated otherwise. If the approximately $400 in question is ultimately retained, I trust it will be spent with full awareness of the manner in which it was obtained--through a process marked by unprofessional conduct, poor communication, and questionable business ethics.
I strongly prefer to resolve this matter without further escalation. However, after months of delay and inadequate communication, immediate and decisive action is now required.
I expect prompt written acknowledgment of this letter.
