This is my last communication to an unprofessional staff, inadequate way to conduct business, and…read morequestionable business ethics business. To Whom It May Concern, This letter serves as my final formal demand for resolution regarding my security deposit and the ongoing lack of consistent, professional communication from the management of The Tuscany at Mesa Hills Apartments. Despite my repeated efforts to resolve this matter--through phone calls, in-person visits, and written correspondence--your office has failed to provide a clear, timely, or consistent response. I first raised this issue at the end of December 2025. After more than six weeks without resolution, I sent a detailed email on February 11, 2026. As of February 27, 2026, I had received no response, even after additional follow-up by phone. To date, communication remains sporadic, contradictory, and unproductive. The issues at hand include the unexplained 33% deduction from my security deposit and the insistence on a notarized security relinquishment document. As previously explained, my son resides in Tokyo, Japan, making compliance with a U.S.-based notarization requirement both impractical and unnecessarily burdensome. Notably, an alternative solution--email confirmation--was suggested by your staff on December 28, 2025, yet even that reasonable accommodation was not acted upon in a timely manner. What is most concerning is not merely the delay, but the pattern of conduct: shifting requirements, lack of accountability, failure to respond, and the absence of a clear and consistent process. These actions reflect a serious lack of professionalism, poor business ethics, and unfair practices that place unnecessary burden on tenants acting in good faith. At this point, it is important to be direct: the time, effort, and unnecessary frustration caused by your lack of professionalism have made it clear that pursuing a legal dispute over approximately $400 is not a worthwhile use of my time or resources. My peace of mind is far more valuable than engaging in a prolonged process driven by what appears to be disorganization, indifference, and disregard for fair business practices. That said, it is difficult to ignore the impression that such outcomes may be precisely how your business benefits--through small amounts retained under unclear and inconsistent processes, knowing that many individuals will reasonably conclude that the cost of pursuing recovery exceeds the amount in question. Formal Demand Within ten (10) business days of receipt of this letter, I request the following: 1. A detailed written and itemized accounting of all deductions made from my security deposit. 2. Immediate clarification of any remaining balance owed to me. 3. A reasonable and legally compliant alternative to the notarization requirement, taking into account my son's residency abroad. 4. Written confirmation of the timeline for full resolution. While I would have preferred a straightforward and professional resolution, your handling of this matter has unfortunately demonstrated otherwise. If the approximately $400 in question is ultimately retained, I trust it will be spent with full awareness of the manner in which it was obtained--through a process marked by unprofessional conduct, poor communication, and questionable business ethics. I strongly prefer to resolve this matter without further escalation. However, after months of delay and inadequate communication, immediate and decisive action is now required. I expect prompt written acknowledgment of this letter.

Amazing experience Staff is very helpful. Definitely…read morelooking forward to moving in. Can't thank the staff enough for all the help.

I usually do not write reviews however this company is well worth the time. Security…read morePros/Monotronics have been extremely professional, super friendly and prompt with their service from customer service to installation. They have taken the time to answer all my questions have awesome service features at a cheaper price than most companies around! I am extremely happy I made the switch from Vivint to Security Pros! Support the locals! Thank you all for the wonderful service!

From the owner: Security Pros is a full service local alarm company, we specialize in CCTV/Camera Systems, Home…read moreAutomation Alarm Systems, Home Theater & Commercial Audio/Communications. We are fully licensed with the Texas Department of Public Safety Lic # B-18696. Our Security Alarms are monitored by Monitronics. Monitronics is a 5 Diamond UL Listed Monitoring Center, A+ BBB rated & has proudly been servicing El Paso since 1993. We are also dealers for Alarm.com, 2gig Technologies, Honeywell & Kwikset Locks. We look forward to servicing you.

Worst company to take care of ur home. After paying 3500 for equipment they hold you hostage…read more The cameras doors all the equipment u pay for is shut down when they feel like it. BUY EUFY OR RING without the monthly charge and deception they sell. No stars here for me just a headache and thats cuz they made me give them one star to post this

It took over 2 weeks for installation to take place and it was fully completed. They let the glass…read morebreak notifier for me to set up. Like I knew how to do that. That doorbell camera didn't work, I have had it approximately 2 months and it's already saying a battery is low, but I don't know which one. Upon calling customer service I was given the number of the battery type needed and was told to install it?? Where?? It doesn't notify me when someone walks to my door, the doorbell doesn't ring. My dog notifies me when someone is there. They refuse to send someone out, they want me to fix everything. Not my job, I'm a psychology student, not an alarm installer. They are changing over $300.00 a month and it doesn't even work. Do not use this company. I am getting an attorney to sue for money already paid, the removal of the system and repairs to the wall they made holes in to install the control panel. Yes RING is more expensive but this proves you get what you pay for. This is a scam company, their customer service isn't even in the United States. Beware.

Carefree homes have horrible customer service. Crappy job from one corner to the other. Tons of…read moreproblems found during blue taping n some never got fixed. They never respond to texts or emails. Always have stupid answers for all your concerns. It's like a team created to steal your money, rob you n make your life miserable.

Buyers beware!! I bought a new construction back in January of 2022 and after $137k worth of…read moredamages later we come to find out carefree homes never fully finished the home and then has an inspector sign off on it without properly inspecting. there was an A/C drip pan in the attic that they never finished, and so water was flooding throughout for over a year. we've had Carefree home out multiple times and each time they did nothing to fix it. it wasn't until after Servpro and other con got involved that we discovered they sold us an unfinished home. even after proving them at fault they still refuse to rectify the situation. I'm currently awaiting a law suit with them here in El Paso, Tx and from what I know I am not the only victim of this corrupt housing agency. CarefreeHomes does an amazing job living up to the name. lazy, lack lustered building with no care in trying to make a situation right. I hope that whoever is reading this take a second look before buying a time bomb house from these crooks. there shady, disrespectful and don't care about the product they are selling. DONT BUY CAREFREEHOMES DONT RISK YOUR FAMILIES SAFETY

A read the negative comment but I went anyway, to my surprise , while I was signing on , a girl…read moreoffer me to help and the transaction was done in less than 15 minutes. I swap a wi-fi modem.

I tried to get my phone unlocked and he smirked. He could have…read morewritten down the place i have to pay to get it unlocked