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    Vivint

    1.8 (31 reviews)
    Open 7:00 am - 9:00 pm

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    Services - Vivint

    Home automation repair

    Component automation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    Home system automation

    Vivint Photos

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    3 months ago

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    11 months ago

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    1 year ago

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    4 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    9 years ago

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    12 years ago

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    5 years ago

    Do not get this alarm system they will not let u cancel service regardless of how long u have had it .

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    9 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    13 years ago

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    12 years ago

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    13 years ago

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    11 years ago

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    10 years ago

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    11 years ago

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    14 years ago

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    13 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    13 years ago

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    13 years ago

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    Ask the Community - Vivint

    Review Highlights - Vivint

    I've had Vivint for almost 5 years now and I am so much happier with them than I ever was with ADT.

    Mentioned in 6 reviews

    Read more highlights

    The Tuscany at Mesa Hills Apartments

    The Tuscany at Mesa Hills Apartments

    2.5
    (21 reviews)

    This is my last communication to an unprofessional staff, inadequate way to conduct business, and…read morequestionable business ethics business. To Whom It May Concern, This letter serves as my final formal demand for resolution regarding my security deposit and the ongoing lack of consistent, professional communication from the management of The Tuscany at Mesa Hills Apartments. Despite my repeated efforts to resolve this matter--through phone calls, in-person visits, and written correspondence--your office has failed to provide a clear, timely, or consistent response. I first raised this issue at the end of December 2025. After more than six weeks without resolution, I sent a detailed email on February 11, 2026. As of February 27, 2026, I had received no response, even after additional follow-up by phone. To date, communication remains sporadic, contradictory, and unproductive. The issues at hand include the unexplained 33% deduction from my security deposit and the insistence on a notarized security relinquishment document. As previously explained, my son resides in Tokyo, Japan, making compliance with a U.S.-based notarization requirement both impractical and unnecessarily burdensome. Notably, an alternative solution--email confirmation--was suggested by your staff on December 28, 2025, yet even that reasonable accommodation was not acted upon in a timely manner. What is most concerning is not merely the delay, but the pattern of conduct: shifting requirements, lack of accountability, failure to respond, and the absence of a clear and consistent process. These actions reflect a serious lack of professionalism, poor business ethics, and unfair practices that place unnecessary burden on tenants acting in good faith. At this point, it is important to be direct: the time, effort, and unnecessary frustration caused by your lack of professionalism have made it clear that pursuing a legal dispute over approximately $400 is not a worthwhile use of my time or resources. My peace of mind is far more valuable than engaging in a prolonged process driven by what appears to be disorganization, indifference, and disregard for fair business practices. That said, it is difficult to ignore the impression that such outcomes may be precisely how your business benefits--through small amounts retained under unclear and inconsistent processes, knowing that many individuals will reasonably conclude that the cost of pursuing recovery exceeds the amount in question. Formal Demand Within ten (10) business days of receipt of this letter, I request the following: 1. A detailed written and itemized accounting of all deductions made from my security deposit. 2. Immediate clarification of any remaining balance owed to me. 3. A reasonable and legally compliant alternative to the notarization requirement, taking into account my son's residency abroad. 4. Written confirmation of the timeline for full resolution. While I would have preferred a straightforward and professional resolution, your handling of this matter has unfortunately demonstrated otherwise. If the approximately $400 in question is ultimately retained, I trust it will be spent with full awareness of the manner in which it was obtained--through a process marked by unprofessional conduct, poor communication, and questionable business ethics. I strongly prefer to resolve this matter without further escalation. However, after months of delay and inadequate communication, immediate and decisive action is now required. I expect prompt written acknowledgment of this letter.

    Amazing experience Staff is very helpful. Definitely…read morelooking forward to moving in. Can't thank the staff enough for all the help.

    CareFree Homes

    CareFree Homes

    1.8
    (47 reviews)

    Carefree homes have horrible customer service. Crappy job from one corner to the other. Tons of…read moreproblems found during blue taping n some never got fixed. They never respond to texts or emails. Always have stupid answers for all your concerns. It's like a team created to steal your money, rob you n make your life miserable.

    Buyers beware!! I bought a new construction back in January of 2022 and after $137k worth of…read moredamages later we come to find out carefree homes never fully finished the home and then has an inspector sign off on it without properly inspecting. there was an A/C drip pan in the attic that they never finished, and so water was flooding throughout for over a year. we've had Carefree home out multiple times and each time they did nothing to fix it. it wasn't until after Servpro and other con got involved that we discovered they sold us an unfinished home. even after proving them at fault they still refuse to rectify the situation. I'm currently awaiting a law suit with them here in El Paso, Tx and from what I know I am not the only victim of this corrupt housing agency. CarefreeHomes does an amazing job living up to the name. lazy, lack lustered building with no care in trying to make a situation right. I hope that whoever is reading this take a second look before buying a time bomb house from these crooks. there shady, disrespectful and don't care about the product they are selling. DONT BUY CAREFREEHOMES DONT RISK YOUR FAMILIES SAFETY

    Prewire Of El Paso

    Prewire Of El Paso

    2.8
    (11 reviews)

    We just bought and moved into our home a few days ago and were introduced to Prewire by our builder…read morewho had a very impressive system installed in his office. From the start, Steven and the Prewire team blew us away with their customer service. Every time I reached out, Jaqueline or the other lady (sorry I forgot your name!) answered my questions completely or found a solution on the spot. On installation day, Cesar came out and in about 3 hours had the entire system installed and networking set up! Not only did he get our security system running, but he also added a smart lock to our front door and wired every room for ethernet. Upon pre work inspection Cesar told the house was not prewired for cameras, but Steven and his crew did not flinch. They set an appointment that same week to knock out that monumental task. That is what I call service! Now about those negative reviews. Let's be real, some people will complain no matter what. These are the same folks who get mad when rain is wet, sushi tastes like seafood, or the free sample at Costco was too small. They are the type who send food back at restaurants to avoid paying or complain about the free bread not being fancy enough. Just read their reviews and you'll see a pattern of negativity. Bottom line, ignore the noise. Our experience with Steven and the entire Prewire team was outstanding. The rest of us will be enjoying our perfectly set up security home system and sleeping safe at night knowing these rockstars at Prewire take great pride in their work. They are honest, dependable, and deliver exactly what they promise and that is why Prewire is in a league of their own.

    Absolutely the most pathetic business ever! Seriously, it astonishes me that something like this…read moreactually exist. Pretty much you will get a lost child on the phone, clueless and could careless. No type of organization or follow-up. I can't believe housebuilders are actually using these people to wire up a place. Three weeks and no resolution on a near 600k house in El Paso. So, I guest I have to simply buy my own system and replace the the one that was wired up by them. I am so frustrated. OMG, just stay away from them. I believe a pigeon could give better service or even have a clue. Is this a business or a hobby? Seems like a one man operation with his little clueless brother as the CSR. What a joke! Please close down asap will ya!

    Maser Security Alarms

    Maser Security Alarms

    5.0
    (3 reviews)

    Over the years, I have had several Security companies monitor my home. I have dealt with…read moremis-calls, system malfunction, and high service costs. Upon moving back to El Paso I had the same issues until I noted a Maser Security sign and decided to call. My call was answered promptly by a person that not only took my call but was able to answer basic questions. An appointment was made for that same day. Mr. Maser arrived at my home, on time, and assessed my concerns. He took the time to explain his equipment, monitoring system, and other options available including cameras. After evaluating all his proposals, I decided to go with the security monitoring system, and cameras around the house. After the installation, he also took the time to update my cell phone with an app so that I could monitor my house when I was away. His courtesies attitude, prompt service, mindfulness, and his concern in helping me and my family keep safe was a major consideration in selecting his company. I would highly recommend, to anybody, looking for a high quality, honest security system to contact Maser Security.

    Maser Security Alarms has been protecting my home for over 14 years,…read moreever since my husband passed away my daughter recommended i secure my home with Maser, i called and talked to Otto , he quickly responded and got me secured within a couple of days. Consecuently whenever i need any service he or one of his technicians shows up very quickly and resolves without any hassle, As with many other companies it can be such a hassle just to get anyone to answer the phone after s dealing with a VRT as with all national alarm companies, Concecuently I have referred Maser to many of my family and friends, I Highly recommend to everyone to save your money and grief and call Maser for your security needs. Emma Guerra

    Vivint - securitysystems - Updated June 2026

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