It took over 2 weeks for installation to take place and it was fully completed. They let the glass break notifier for me to set up. Like I knew how to do that. That doorbell camera didn't work, I have had it approximately 2 months and it's already saying a battery is low, but I don't know which one. Upon calling customer service I was given the number of the battery type needed and was told to install it?? Where?? It doesn't notify me when someone walks to my door, the doorbell doesn't ring. My dog notifies me when someone is there. They refuse to send someone out, they want me to fix everything. Not my job, I'm a psychology student, not an alarm installer. They are changing over $300.00 a month and it doesn't even work. Do not use this company. I am getting an attorney to sue for money already paid, the removal of the system and repairs to the wall they made holes in to install the control panel. Yes RING is more expensive but this proves you get what you pay for. This is a scam company, their customer service isn't even in the United States. Beware. read more