moved over to a different internet provider for awhile. it was a peaceful service however…read moreunfortunately needed faster speed which spectrum has, but I hate dealing with them. they send a email to me offering a $50 internet credit to join. when exploring options they will send a statement credit to your account if you sign up, I signed up and didn't mention it the first go around so now they refuse to honor it and say unless we saw it it ain't valid, even though I have the email stating so. bad company with some decent internet, feel free to spend 2-3 hours trying to get setup properly while getting a sales pitch for more services every 5 seconds.

Worst customer service ever, I was charged for a full billing cycle with only two days into my…read morebilling cycle. Not being able to backdate or pro rate the charge is a terrible policy, will not be recommending or going back to spectrum after this

Spectrum advertises 1000 mbps internet for $29.99 yet I have 300 mbps for $74.95 and they act like…read morethey are doing me a favor. Unfortunately they have a monopoly in El Paso as far as I can tell. Same copper wire in the ground for over 20 years yet the prices keep going up. We only have internet by the way.

After experiencing a cable outage, a service call was put in with TWC. The serviceman, Stanley, was…read morepolite but walked into my bedroom without knocking which I found very rude. He also failed to replace the outdoor cable juncture cover when he left.

I sent my mother and sister in here to get a phone and to be placed on my plan. I live in CA they…read morelive here. They were supposed to have set it up where we turned in the old phones (7/1/2017), given credit, and would not have to pay out of pocket for the new phones and new plans. I am still being billed for the phone TCC, doing business on behalf of Verizon, has possession of because Verizon cannot find that it was turned in either. I called Verizon and this location is not a corporate office. This is a 3rd party. I called Verizon customer service to resolve the issue and it still has not. Today I get a call from the store manager Neyri who explained to me through what I assume is some accounting trick that we did credit for it but still end up having to pay for a phone. I did not have the receipt in front of me and I live in CA and he is in Texas, I did not understand what he was talking about. The "deal" we got does not sound like a deal. It sounds like my sister got suckered and I got suckered as well since I pay the bill. Lesson learned. I don't know about you, but I will not be sending my loved ones here again. This place says they represent Verizon and if that is true they do it very poorly. Good luck to you.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

I've never been a DIRECTV fan so I almost killed my husband when he switched our TV service to…read morethis. Our bill has been double what it's been with another company, and there are wayyyyyy too many channels for my liking. We moved to a larger home (less than a mile away) a while back and they charged us AGAIN to connect service at the new home, instead of just transferring service. My husband only uses it for the sports packages and those are ridiculously priced. Half the time he watches the sports somewhere else anyway because we get spotty reception. They try to get you to sign up for whatever internet they have, and I'm not even sure what it is. I still have my broadband with the old cable company and I have no problems! I wanted to switch back but I found out they hold you to a contract which is u breakable unless you fork over almost $400. And why on earth would I want to keep the equipment? They make you purchase the equipment so you can't return it! One thing I will admit that I like about this service is the DVR and on demand features. I only have about 3 shows a year that I watch so I like to record them and binge watch. So one star for the DVR, and one for the On Demand.

For at least a good 12 years I was extremely loyal to Verizon. Yesterday I went to the…read moreTransmountain location and was mistreated horribly, Today I was at the Fountains location and I couldn't even get a hello at the front door. I came in signed walked to the back and waited. I watched as the gentleman in the button-down shirt greeted another man in a button-down shirt like they were brothers, but he never greeted me like that and he greeted others like they were neighbors that he was seen for the holidays. They treated me as if I was invisible trash. They did not want to be bothered with so I'm going to say this one time if you are BLACK American in my opinion maybe we need to rethink Verizon here in EL PASO. At the Transmountain store, the salesman cannot tell a young lady to wait her turn and at the store at the fountains they ignored anyone who was NOT their standard of person. Is MONEY NOT GREEN?!?! What happened to the Verizon superior service? Another American icon gone?!?!

The fountains Verizon location is racist ! Today I went in an signed with the greeter, told him I…read morewanted to upgrade to iPhone 17 pro max in orange or blue but preferably orange. He said we have 1 blue no orange. Mind you this is the 5th time I've been in here. So I say ok and wait as I'm waiting there is another guy there Hispanic and we're talking about the orange iPhone he proceeds to tell me they have 2 in the 512 gb so I say weird he just told me there wasn't any ? so I hear the guy saying we have 2 in the back mind you im next after this guy, he ended up not getting the phone. So this lady with blonde hair and glasses as soon as she walks up to me says we don't have any iPhone 17 pro max ?!?! Wait in my mind im like are your employees on the same page ? I said that's not true I pulled up my Verizon app which also says they have the orange available in an hour to p/u I show her .... She says with an attitude well it might've been a discrepancy in our system ..... ok girl whatever. As I'm leaving I see the people after me the employee brings him an iPhone 17 pro max orange. I was flustered like is this real ?!? I look black but I'm and Afro Latina, and speak fluent Spanish. I heard it all. DONT GO HERE IF YOU ARE OF COLOR. Some establishments I guess don't get that Hispanics come in all colors not just white.

I got the new fold phone and had a little problem with translation on the phone i went there for…read morehelp how to get it back on my phone two young ladys helped me it took them about 20 minutes or less and they got it done thanks alot for excellent service

Worst customer service!!! This store is making the franchise look bad. Been here several times…read moreservice is slow. There is no way of keeping track of who arrives in what order so customers are literally fighting trying to figure out who is next.

We initiated service with a somewhat bad experience from worker Pablo…read more The following day Omar, Jenny & Gabriel Vargas all went above and beyond to help make the transition from T-Mobile to Verizon better. Process was bumpy but their customer service made it all better. And were able to transfer 7 lines. Would definitely recommend this location. They were quick to help fix and make experience great.

My wife went in to buy screen protectors and cases and I still haven't received receipt. I'm…read moreanxious to see the discount the lady did I would get with multiple items purchased. 308 isn't a discount