Now, THIS is how you 'smartphone'. Take notes, fellow carrier vendors. Because T-Mobile on Montana…read morehas the customer service thing down cold. And the best part? They've only got a couple guys running that shop right now. What you have to understand about this spot in particular is that it used to be a Sprint store, prior to the merge. As such, I had originally wanted to go to this store in order to obtain the proper SIM card for my unlocked phone which was originally under Sprint service. Imagine my surprise when I also learned that a Sprint customer has the option to switch to T-Mobile's network without changing their number or having any of their login credentials change for whatever reason. Where I spent literally hours trying to acquire a SIM card at other T-Mobile stores (one of them wasn't even T-Mobile, but Metro), here....I spent minutes. MINUTES, I tell you! The line was long (thanks, COVID). However, upon entering the building, I spent maybe less than a half hour activating my new phone. Oh, and the SIM card was free of charge. I suspect the installation charges will be forwarded to my phone bill but....minor technicality. And that's it. Clean, quick, simple. Like it should be. This place is totally COVID compliant, the display room looks immaculate just as it did when they were still called Sprint, and the service was superb, despite the fact they are severely understaffed and are also operating on reduced hours. I'm giving T-Mobile on Montana 5 fully functional SIM cards illuminating their smartphones with 5G goodness...out of 5.

From the owner: Visit the T-Mobile store in El Paso and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12230 Montana Bldg C Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Lenny Silva was very rude and very disrespectful. She had very bad customer care. When setting up…read morethe phone she seemed very annoyed. Later we went back for a screen protector and she told us to wear our mask in which I stated "Gov Abbot" and than went and got my mask. She than escalated and we began a confrontation. She than started saying T-Mobile wouldn't cover my warranty "honey" and I said that's not true. But I didn't want to argue so we left and T-Mobile stated it wouldn't have ruined my warranty and that I would be completely okay. So she lied to me, disrespected me, and did not use her customer service skills. Be careful going to their store, because their too busy trying to get to their smoothies in the back. I felt kicked out, and lied to. Why is she working at cricket if she has a T-Mobile phone "honey". That's so rude. All I wanted was a screen. And when you try to report it, they hang up on you. So here's your first review for bad customer service and not holding your composure. That's part of your job Lenny Silva.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our El Paso store today.