I've never had issues with media exchange until now. We bought a phone from them in July. My daughter's phone screen cracked. We went to get it repaired and were told that the screen was very low quality, it was the wrong screen, it was installed wrong, there was internal water damage and there were still payments pending from previous owner. I am very upset that media exchange decided to sell such a horrible product. I will never buy from them again. read more

If you're lookin to sell old video game consoles or phones or looking for a good price on used this place has that. Better prices by far than going to a pawn shop. Great prices on phones accessories as well. Recommend checking this spot out. read more

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They're friendly and have a wide selection. Selling to them is an EH experience. They only buy practically new stuff to resell.

So I really love this place. We were looking for a Christmas gift, and we were so relieved to have found what we needed at a great price. I have also found hard to find DVDs that I've needed for work. And, they also have a really nice array of phone accessories. read more

Buyer beware when purchasing phones and tablets from this store. These employees are far from experts and most of the time it's "so and so isn't here today, so I don't know." You get what you pay for. I bought an iPhone 4s 32gb phone for my son and made sure he told me if anything appeared wrong with it. Sure enough, in a couple of days the sound controls and speaker started giving him trouble. They wouldn't work half the time. This is one of problems with water damage. So we bring this phone back to the store. With a 14 day return window, you don't have much time to figure out problems. They know that. The employee who sold us the phone couldn't even remember selling it to us and even told the manager "my name is on the receipt but I didn't do it." What an idiot. I digress. All and all the return went smoothly after they made sure it wasn't us trying to con them. That's what it looked like. In summary, make sure you have a nerd friend who can check your purchase. Play with the sounds and speakers often to make sure phone is working because this business does not know what the hell they are doing with these devices. Oh they didn't have the lego movie in stock! What is up with that?! read more

I love Media Exchange they have low prices I recommend this place to get stuff for a very cheap price

Sold my phone here, my daughter recommended this place to me. They were nice and paid me on the spot. My only gripe was I felt like my phone was worth more but it saved me the hassle of selling it on my own. If you can handle getting less than what your phone is worth, they are in fact nice to do business with. read more

Always has been my go to place to sell used iPhones or apple watches. They are fair on price and the staff is always straight forward. If you bring in junk, don't expect to get much. By I always take care of my stuff and I never get less than asking price. Saves from the hassle of selling online. They sell used phones as well as buy them and they check them thoroughly so you know your not getting ripped off with a black listed device. Save yourself the hassle and sell your stuff here. read more

Greatest place to buy and sell your stuff. They pay the most and are the lowest prices in the city.

Great service and great staff! This store has been making a lot of great cosmetic changes and expanding the electronics selection. Very excited about the changes! read more

Worst place ever. Bought 2 controllers that broke down after a month. Bought several movies that gave defective codes on any form of media i tried to play. And cashiers constantly forget to actually put the movie in the case or the right movie! Ive had to drive back so many times because of their employees mistakes. Id give it 0 stars if i could read more

I've been shopping and buying from here for over 5 years. Customer service has always been great and the prices are unbeatable. There is a gentleman named Sergio, he's been helpful in many occasions. Shows geese leadership and customer service skills. If management is reading this I hope they keep him as he is an asset to the company. I definitely recommend this place for any if your digital or electronic needs. read more

Great deals and great service. Best place in El Paso for games dvd's and such. The prices are more than reasonable for both buying and selling your stuff. read more

This is my go to store for used movies and games....although they don't carry games from the older systems they do have a good selection for the ones they do carry. There are great prices and excellent customer service. They clean the discs for you before you buy them, and they have a 30day warranty (with receipt) on the items you purchase. If you're an avid gamer, or just looking for some great deals, I wholeheartedly recommend this store. read more

I went in to this store to EXCHANGE a brand new phone case that I bought just over a month ago. It was still in the package I had never opened it. I really don't see any reason why they could not exchange it for the case that I needed which was the exact same value. Even if it's against their store policy, I believe they should have made the exchange in good faith. I cannot understand why they would not be able to sell the same case again. I don't recommend shopping here. read more

is a good pawn shop to go to buy a iPhone and a Xbox and Xbox game and you can buy posters in the pawn shop

This is my favorite store. The employees are extraordinarily nice and helpful. The prices are great; the best I've ever seen actually. I always get my movies and games from here. It's clean and well managed. The posters on the wall and their recent renovations give a lively atmosphere. I trust these people when I buy electronics here. After nearly a decade, I've only had one problem with one of their products, and they let me give it back for a replacement without any hang up. This is what a store should be like. read more