I've never had issues with media exchange until now. We bought a phone from them in July. My…read moredaughter's phone screen cracked. We went to get it repaired and were told that the screen was very low quality, it was the wrong screen, it was installed wrong, there was internal water damage and there were still payments pending from previous owner. I am very upset that media exchange decided to sell such a horrible product. I will never buy from them again.

If you're lookin to sell old video game consoles or phones or looking for a good price on used this…read moreplace has that. Better prices by far than going to a pawn shop. Great prices on phones accessories as well. Recommend checking this spot out.

We went in for a smoke machine and Scott helped us. He was absolutely amazing! The level of…read morecustomer service he delivered was something from the past and virtually unheard of in today's retail world. It was incredible to get treated with the time and care he gave. He made a customer for life out of us. I will recommend this place to everyone I know!

From the owner: Since 1984, HB Pro Sound has been El Paso’s trusted source for professional audio, lighting, and…read morevideo equipment. We specialize in pro sound systems, DJ gear, stage lighting, video walls, and commercial AV solutions for churches, schools, venues, and event professionals. What sets us apart is our in-store demo experience. Customers can see, hear, and compare equipment before making a decision — backed by knowledgeable staff who understand real-world applications. Whether you’re upgrading your system, building out a venue, or preparing for a live event, we help you choose the right gear with confidence. Retail Store Hours: Monday–Saturday: 10:00 AM – 6:00 PM Sunday: Closed

We were browsing for a new sound system this past weekend. We finally found one that would suit our…read moreneeds. We found a customer service rep and asked her if she had any in stock. She happened to have one right by her station and turned to get it. While we were talking to her, she walked off to greet some friend and left us talking. eventually she returned and started ringing us up. When we declined the extended warranty she walked away and had a coworker finish a transaction. Is BB making money off extended warranties and consequently they pay their staff on how many they sell? I have to say, this was rather surprising and disappointing that she could not wait 2 minutes to greet her friend and finish the transaction. Do better, BB.

Worst Customer Experience I've Ever Had Completely…read moreUnreliable and Zero Accountability I had the single worst customer experience of my life with this company. I scheduled a TV delivery and installation and made my time limitations absolutely clear. They promised me a specific delivery and mounting window and guaranteed they would be there. They never showed up. No call. No update. No courtesy message. Nothing. The situation only got worse when I tried to get answers. I contacted customer service multiple times, and not a single representative could explain what happened or provide any real help. I requested a manager call me back and was told I would receive a call within two hours. It has now been over 24 hours, and I still haven't heard a word from anyone. This is not just poor service , it's unprofessional, disrespectful, and completely unreliable. When a company can't honor a scheduled appointment and can't bother to follow up with a customer who's trying to resolve their issue, it shows a total lack of accountability and basic customer care. I wasted my time, rearranged my day based on their promise, and received zero communication or support in return. I will not be using this company again, and I strongly advise others to think twice before trusting them with their time or money.

I wanted to write about my amazing experience at this location especially since I'm a visitor for…read morethe holidays from California. Let me set the scene...I originally drove all the way out to this location for Costco on Black Friday since it turns out to be the ONLY Costco in El Paso. I was going to get my son the Xbox 360 they advertised online at an awesome price. Did the whole 9 yards got up early which is considered late for BF shopping waited for 2.5 hours only to find out they don't sell it in store. Only online and it was already sold out! Decided to take my chances and walk in the mall to look for a GameStop...thought there's no chance in hell they will have the bundle pack console my son wants, and if they do it will probably be a LOT more or so packed I'll just turn around and head back to the families home. I was wrong. It wasn't so busy I'm assuming because I missed the mad rush...it was 910 at this point. Walked in and greeted by the people who worked there. A friendly manager asked if he could help and I definitely did. I asked him about the Xbox and he asked if it was the one in the ad. Told him my situation and I'm not sure. To my surprise they had pretty much the same deal as Costco! Which was $50 less then everywhere else. Target, Walmart, Best Buy! And I didn't have to be there at 4am to get it. They had 1 more left and I bought it. But let me tell you the real reason I even bothered to write this review. Jonathan, he was the most kindest, patient, friendly person I had ever encountered in retail and especially on Black Friday! There was a lot of questions he asked me just to be sure he had qualified me and made sure I had everything I needed for my sons new game system. I had to call the bf to see if I needed these extra things or not and he was just so patient and told me no rush and he didn't seem irritated or anything that it took me a little to gather the info I needed for my purchase. So thank you Jonathan! I will be sure to call your corporate office just so they know how valuable you are because I know I really appreciated your help!

While I was browsing this GameStop one of the managers came up to me to give me a flier with their…read more2 for $10 used game sale for the new store opening, which was cool, I was there hunting for bargains, but what was curious was he mentioned this was a "GameStop Plus" store. Obviously the store is new and shiny right now, so that doesn't make it a "Plus," all the "Plus" I could tell was that they had a counter with a couple of tablets you could try out, but nothing really out of the ordinary, GS has been selling tablets and other electronics for a while. I think the UTEP GameStop is bigger, more "Plus." Still, not a bad location, there are much tinier more cramped ones out there.

We were looking for a gaming laptop charger which we happened to forget at another location…read more Despite purchasing a couple of universal chargers from retailers we were unsuccessful in finding one that will fit. We went to all major retailers and a couple of used computer shops but had no luck. Roger at Edgar's was able to locate a used charger that worked for us. It was a little pricey ($55) for a 9 year old used charger but we were glad he had it and paid the price. The perk was playing with his massive cat that seemed to weigh 25 lbs.

Hands down the best and most reliable computer and digital service place in the region. Not only do…read morethey provide excellent service, they also will follow up to make sure everything is working properly. They are not overpriced and are willing to do rush orders. They have saved me so much time and headache with their fast service. I run a full on DJ & Karaoke business and they had my computer up and running like new before my next gig! Big Thanks!!! If I could, I'd give 10 stars.

After buying an album, it looked fine. After arriving home, the item was damaged and tried to…read morereturn, they denied any exchange or return the item and never told me that it was final sell. SAVE YOUR MONEY AND DONT GO HERE!

I purchased a sticker from this location and the sticker was fine. At checkout they pressured me…read moreinto signing up for VIP Backstage membership. Never got the free magazines they promised as a signup bonus, but definitely got charged recurring payments. Thankfully they didn't go through. The customer service rep on the phone also tried pressuring me into continuing my membership at a lower price. I had to argue with them to cancel it. Products and service were ok, but definitely don't "quickly sign up" at the register. Its not worth it.

On Christmas Eve I took my family for some good deals on phones and the T Mobile associate that…read morehelped us was ANA long curly hair. She was extremely rude and was bad mouthing other customers with bad words. My family was surprised. This is unacceptable. I hope the manager addresses this with the associate.​​

It's the best t-mobile in town. Brenda and Martin are the best at what they do. I'm bringing my…read morefamily to them

I had a great experience with TechFix Electronic Repair. Visited them to repair my laptop. First I…read morenoticed integrity and honesty with their personnel because before even quoting me a repair they checked out with laptop capabilities to determine if it was worth repair. I understand that to some of you this may sound weird but it makes total sense. Why spend $1200 laptop repair in a $400 laptop. To me that's speaks highly about this business ethics, they are clear and honest with the client rather than cheat them, now days you don't easily encounter that. Afterwards they made me feel at ease. The repair took a bit over a week. They were courteous and called me once it was ready. I definitely recommend and would come back again. We need more business to stand by their ethics the way TechFix does!

With the most essential tool of today (21st century and beyond), as a "Digital Dinosaur",…read moreabsolutely require the services of TECHFIX, where ADRIAN and the other "Digital Native" personnel to keep me/my 8+ working correcrly. Definitely, has my coveted "¡Wheel of Approval"

Came here to have work that was done somewhere else redone. I was absolutely blown away with their…read morecustomer service as well as their knowledge and their proficiency in fixing what was broken with my car radio. Will be returning here for ALL my audio needs!

I was very poorly treated at the counter when asking for information. My request consumed about 10…read moreseconds of their time it took almost 5 minutes before someone had the time to wait on me. Standing at the front counter. Obviously they don't need the business too badly.

I call the electronics and the guy picks up and hangs up on you. He does not say anything, just…read morehangs up. I called customer service to complain and they do the same. I guess they are trained to hang up on customers.

I needed to pick up some groceries, and to stock up early on my Valentines!…read more I found exactly what I was looking for! Get here early to get your Valentines because although their supplies are bountiful, they will not last long. This location is one of my favorite locations. It is always clean, and the staff is very attentive and helpful. Today, the produce section was fully stocked, and I took advantage picking up fruit, spinach, kale, celery, onions, all for my stew and salads! What I absolutely love about Target is that they have cashiers! If I choose to self-checkout, I can do so, but it's nice to be able to have a cashier ring up my items as well. This was a quick visit. I was out in under 25 minutes. Highly recommended!